Napleton AutoWerks of Loves Park

I love buying my Honda’s from Mike Massaro. He is so passionate about his job. His knowledge is incredible. I would highly recommend him! passionate about his job. His knowledge is incredible. I would highly recommend him! More

Sale review They know what they're talking about but they're good salesmen. Go in only after you've done your homework on what you want Great customer service a They know what they're talking about but they're good salesmen. Go in only after you've done your homework on what you want Great customer service and good atmosphere More

BEWARE NAPLETON JAGUAR!!!!! Dishonest people in service department!! We brought our car in for passenger side air bag recall and when car was picked up- there was a HUGE RIP in l Dishonest people in service department!! We brought our car in for passenger side air bag recall and when car was picked up- there was a HUGE RIP in leather on passenger seat!!! Service department claimed it was there when we brought it in!!! Placed a hat from back seat even over rip to try and hide after service!! Wouldn’t show us video that they claim shows the rip was there!! Also left greasy fingerprints all over passenger seat too!! Dishonest employees and shameful GM that wouldn’t make an innocent mistake RIGHT!! So obvious that someone sat in seat with a tool....which they claimed there were no tools in car ???!! How do you remove an air bag- with your fingers?? SHAME ON JAGUAR!!! More

Car I wanted and bought it Luke Mitchell is who I’m going to everytime to buy a vehicle . Guys on point . Honest and understanding and willing to make a good deal to keep a fore Luke Mitchell is who I’m going to everytime to buy a vehicle . Guys on point . Honest and understanding and willing to make a good deal to keep a forever buyer More

Knowledgeable and friendly 5 star rating from me!! Thank you Mike M for being so patient and helping me through the process. I love my Honda Civic. You and all the staff were ki 5 star rating from me!! Thank you Mike M for being so patient and helping me through the process. I love my Honda Civic. You and all the staff were kind. You made a typically stressful situation for me easy. I will be back and I'm sure to refer my friends to you. It was worth the drive from Yorkville. See you when I'm in town visiting family. Natalie Brun More

Great place, would definitely revisit! Alex helped my husband and I pick out our new certified preowned CRV. He was a pleasure to work with and would definitely like to see him again when i Alex helped my husband and I pick out our new certified preowned CRV. He was a pleasure to work with and would definitely like to see him again when if we need to buy a second vehicle. More

Excellence is the measure at Napleton! We had a great experience at Napleton! They were very helpful with finding the car that we wanted and customizing just the way we wanted it. They wer We had a great experience at Napleton! They were very helpful with finding the car that we wanted and customizing just the way we wanted it. They were.very reasonable during negotiations and gave us a fair deal. The customer service during the delivery process was exceptional!! More

Purchasing my Honda Accord I purchased a 2006 Honda Accord from Luis and he went above and beyond to help me make this purchase a reality. I told him what I wanted and he found I purchased a 2006 Honda Accord from Luis and he went above and beyond to help me make this purchase a reality. I told him what I wanted and he found it for me and what a great car it has been since I purchased it. The special quality about Luis is his name is on the line each and every time he recommends a car, and you better believe before recommending a car to his customer he goes over that car with a fine tooth and comb, making sure it is of high quality. Point blank, if it is crap, he won’t recommend that car to a customer and keep looking for them. More

It Works for Me Mike Massaro worked personably and patiently with us on our 2019 CR-V purchase. He had answers to all our questions. We appreciated the individual s Mike Massaro worked personably and patiently with us on our 2019 CR-V purchase. He had answers to all our questions. We appreciated the individual service. Now we are off to tour! More

Great! Luke Mitchell was outstanding. I told him exactly want I wanted and he delivered right away. He is a customer first salesman! I look forward to workin Luke Mitchell was outstanding. I told him exactly want I wanted and he delivered right away. He is a customer first salesman! I look forward to working with him in the future and referring my friends and family to Napleton Autowerks of Loves Park. More