Napleton AutoWerks of Loves Park

why one star, because I can't give zero, and if you will read the text exchange with the Sales MANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had le read the text exchange with the Sales MANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is xxxxxxxx I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount xxx my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your “xxx” had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won’t have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards Daniel TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It’s clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won’t come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains.... More

Mike is easily the best salesman I’ve had never pushed anything and he knows what he’s selling. I recommend him highly. Thanks Mike anything and he knows what he’s selling. I recommend him highly. Thanks Mike More

This is the fourth Odyssey I have purchased from Mike. He is very friendly and easy to work with. He is very friendly and easy to work with. More

Mike Massaro was awesome. I explained what I wanted in a car. He set me up in a awesome 2025 HRV. Love the car, loved that Mike listened to what I wanted. He gave suggestion I explained what I wanted in a car. He set me up in a awesome 2025 HRV. Love the car, loved that Mike listened to what I wanted. He gave suggestions and helped me decide what would be best for me. More

This was the second time I purchased a Honda with Mike Massaro and Johnny A and it was a great experience. Both were very friendly and knowledgeable; easy to work with! Massaro and Johnny A and it was a great experience. Both were very friendly and knowledgeable; easy to work with! More

It was fantastic dealing with Mike n other members of the staff. Wonderful purchasing experience staff. Wonderful purchasing experience More

This is the 4th time I have leased a Honda through Napleton AutoWerks -- and the 3rd with Mike Massaro, Sales Representative. Mike has been very knowledgeable and helpful with every aspect of the lea Napleton AutoWerks -- and the 3rd with Mike Massaro, Sales Representative. Mike has been very knowledgeable and helpful with every aspect of the leasing process. I would highly recommend Mike and Napleton to anyone who is looking for a new vehicle. More

This was our third vehicle purchased at Napleton Honda. Mike M. and Johnny A. worked with us to get the deal done that everyone was happy with. Most importantly, my wife is happy and loves our new Pilot. H Mike M. and Johnny A. worked with us to get the deal done that everyone was happy with. Most importantly, my wife is happy and loves our new Pilot. Highly recommend. More

My husband and I have worked with Mike Missaro for a few years and since my husband passed, I have continued to work with him. He’s very knowledgeable about Honda cars and extremely helpful without being pu years and since my husband passed, I have continued to work with him. He’s very knowledgeable about Honda cars and extremely helpful without being pushy. His cohort Johnny A works with him to get a good deal and contract. He has a very friendly personality and makes the experience enjoyable. More

Mike &Johnny very hospitable for dealing with the sale & knowledge of this car as well as answered my questions about other mfrs vehicles in comparison to theirs.. Thanks for the dealership in Rockford, IL knowledge of this car as well as answered my questions about other mfrs vehicles in comparison to theirs.. Thanks for the dealership in Rockford, IL Best Regards, Jeff Anderson More