Naples Mazda - Service Center

Your entire service starting with your mgr did a great job to take care of our vehicle and offer great customer service as usual. job to take care of our vehicle and offer great customer service as usual. More

We are satisfied with Service, the only thing is the GPS in no update Please try to step de GPS in no update Please try to step de GPS More

The complex bill makes it hard to know exactly what each service actually costs. But service mgr explained it to me. The rep I dealt with didn't really understand the two coupons I gave her. service actually costs. But service mgr explained it to me. The rep I dealt with didn't really understand the two coupons I gave her. More

Communication throughout the visit was excellent. Danniela provided superior customer service. The video assessment was great tool. Danniela provided superior customer service. The video assessment was great tool. More

She was working alone! She took amazing care of everyone waiting for service. Her attention to detail and making me feel heard was so appreciated She took amazing care of everyone waiting for service. Her attention to detail and making me feel heard was so appreciated More

Not very positive point! Waited far too long for diagnosis on something simple, then was charged too much, in my opinion for such a simple thing! Waited far too long for diagnosis on something simple, then was charged too much, in my opinion for such a simple thing! More

danniela was very nice and helpful, wait time was a lot longer than expected and she accommodated, and gave me a discount and made sure to follow up about a part i need replaced longer than expected and she accommodated, and gave me a discount and made sure to follow up about a part i need replaced More

Best car buying experience I’ve had in years. Very knowledgeable and friendly staff. I would definitely buy here again. Very knowledgeable and friendly staff. I would definitely buy here again. More

Unfortunately, I did not have a positive service experience at Naples Mazda. The service department seems severely understaffed given their current workload. I dropped my car off on Tuesday morning experience at Naples Mazda. The service department seems severely understaffed given their current workload. I dropped my car off on Tuesday morning and never received a call, text or email about the status of the car. Calls to the service department go unanswered and there was no response to messages left for my service advisor. Hearing nothing, I drove out to the dealership on Saturday to get the car. No diagnosis was available for the issues I was having, and no repairs had been made. The car was a mess from sitting in the back of the dealership all week and I had to spend some time removing tree sap and water spots from the paint. I hope Naples Mazda is able to adequately staff its service department in the future. Until then, I cannot recommend servicing your Mazda here. More

Efficient and fixed my warranty problem quickly Professional service attendants and clean pickup area. Quick service Professional service attendants and clean pickup area. Quick service More