Naples Mazda - Service Center

Roger is always helpful, listens to whatever the issue is when I come in and does his best to help resolve the problem. And he remains patient and kind. when I come in and does his best to help resolve the problem. And he remains patient and kind. More

Very nice people. Quick service. Parking is tough. Deals could be more aggressive. Thanks jo Quick service. Parking is tough. Deals could be more aggressive. Thanks jo More

Think of worst case scenario because that is what I got. My RX8 needed a diagnostic and compression check. So I called Naples Mazda. Well, apparently there was a recall that needed to be addressed as we My RX8 needed a diagnostic and compression check. So I called Naples Mazda. Well, apparently there was a recall that needed to be addressed as well. So, I made an appointment for several days later as there is ONLY ONE master technician, Eric, who is qualified to work on an RX8 due to its rotary engine. No problem...so far. Anyway, I drove my car to the service department at the scheduled time and left it there thinking it will probably take a couple of days for the recall to be completed as well as the diagnostic and compression check. Several days went by and I heard nothing so I called to find out when my car would be ready for pickup and I was told that the technician would call me back. A couple more days went by and I still heard nothing so I called again only to be told the same thing. Since my car had now been MIA for a week and a half and nobody was returning my calls, I decided to go there to speak with somebody who could tell me what was going on with my car. It was at this point that they told me they had just received the parts for the recall and would complete the work the following day; however, there was a problem. Apparently, after they moved my car, the engine was flooded and they were asking me to pay $600 to de-flood the engine (that they flooded). Now, on top of the fact that nobody would return my calls (poor customer service), I now feel like I am being scammed. This turned my irritation into anger; so, of course, I refused. And since they could not start the car, they were unable to complete the diagnostic and compression check; therefore, I told them I wouldn't be paying for that either and informed them that my husband would come and de-flood the engine himself then drive the car home. At the time, I was ready to take my business elsewhere and leave it at that. Unfortunately, before pickup of the vehicle, I was told that while they were trying to start the car (who knows how many times), they drained my brand new battery. Okay.. fine! We will jump start then de-flood. Nope! Apparently, the starter was damaged as well. AND...we ended up having to tow the car home. THE CAR WAS DRIVABLE UNTIL I LEFT IT IN THE INCOMPETENT HANDS OF NAPLES MAZDA!! Now, I am stuck paying for a rental car until I can get my car situated. I will never do business with Naples Mazda again and I will be sure to tell all of my friends and family to make their friends and family aware and so on... More

Everyone was so pleasant and nice the service guy was very nice in explaining everything to me, thank you everyone keep up the good work very nice in explaining everything to me, thank you everyone keep up the good work More

I had to return my car four days after I had an oil change because there was oil dripping from the engine. Also, this service area is very difficult to enter an exit. Often the driveway is overcrowded. change because there was oil dripping from the engine. Also, this service area is very difficult to enter an exit. Often the driveway is overcrowded. More

Poor service! Both from service and sales department! Bought my car there, took six hours, had oil change took 4 hours! Both from service and sales department! Bought my car there, took six hours, had oil change took 4 hours! More

They repeatedly call and harass to sell your car even after stating your not interested in selling. after stating your not interested in selling. More

I needed an oil change and could get an appointment very quickly. I was satisfied with the job. The only minor issue is that I had to wait longer than expected because a new oil filter needed to be ordered. quickly. I was satisfied with the job. The only minor issue is that I had to wait longer than expected because a new oil filter needed to be ordered. More

I had AAA tow in my car mid afternoon on 12/10/24 because it wouldn’t start. The towing man told me the battery was bad, surprising as battery was only a year old. Cody Singletary, your service writer, it wouldn’t start. The towing man told me the battery was bad, surprising as battery was only a year old. Cody Singletary, your service writer, took care of replacement under warranty and since my car was due for general oil change maintenance which I had prepaid under contract that was also completed. Cody was very helpful and efficient and even washed my car. What started out an upsetting day for me ended up being great and I got on my way before rush hour traffic. More

Mr. Hess was very professional and helpful. Car was ready sooner than expected which is always a plus. sooner than expected which is always a plus. More