Naples Mazda - Service Center

I could not believe the kindness first off, then I got this video showing me all the work being done by the technician doing the work explaining everything. Who does that? Was totally awesom this video showing me all the work being done by the technician doing the work explaining everything. Who does that? Was totally awesom More

The entire service team was courteous, professional and efficient. A special shout out to Frank and Racquel. efficient. A special shout out to Frank and Racquel. More

Very disappointed by the service department not giving me any updates on my car for several hours. Had to come and pick up the car without no calls. Lack of workers is not an excuse to not inform the custome any updates on my car for several hours. Had to come and pick up the car without no calls. Lack of workers is not an excuse to not inform the customer of what is going on. They said they replaced the fuse and they didn’t because the issue continues. Very unreliable place to bring the vehicle for service. Had 2 issue with this place already and will not be bring the vehicle here any longer. More

Roger from Naples Mazda provided us with an amazing customer service experience! Roger went above & beyond to ensure our questions & concerns were answered. Roger’s knowledge & friendly attitude truly customer service experience! Roger went above & beyond to ensure our questions & concerns were answered. Roger’s knowledge & friendly attitude truly makes him an exemplary employee! Thank you very much! We will tell our friends how happy & satisfied we were when we brought our vehicle to Naples Mazda. More

I am always treated with respect. They are very helpful and answer my questions. They are also very informative about any issues that come up with my vehicle. The gentleman who is a They are very helpful and answer my questions. They are also very informative about any issues that come up with my vehicle. The gentleman who is at the desk on Saturdays is the Best! Pleasant, patient, just all around nice guy. I live in Lehigh and will continue to drive the 45 miles each way just because of him. More

All good, very nice, no problems, went well, very good, good, good, good, good, good, good good, good, good, good, good, good More

Frank was very informative and gave professional assistance with concerns about the car. The video gave details of concerns to be addressed in the future. Frank, the representative, gave excellent assistance with concerns about the car. The video gave details of concerns to be addressed in the future. Frank, the representative, gave excellent service. More

I had a great, supportive experience at Naples Mazda. Roger Hess, Service Advisor, and his team, took my concern about my failing Air Conditioning system and worked with me and Mazda to ensure it was cov Roger Hess, Service Advisor, and his team, took my concern about my failing Air Conditioning system and worked with me and Mazda to ensure it was covered as a warranty repair. It was an all day repair and Roger kept me up to date. The team there even arranged a loaner car on short notice the same day so I wouldn’t miss a Doctor’s appointment while the car was being repaired. I can’t say enough how much Roger and the service team at Naples Mazda made me feel like a valued Mazda owner. I will go back there without hesitation for service on my Mazda. More

I was very pleased with the expected wait time. The waiting room was comfortable. I was informed each time a task was completed. My car starts immediately after receiving a new battery! Lastly the The waiting room was comfortable. I was informed each time a task was completed. My car starts immediately after receiving a new battery! Lastly the detail looks great! Thank you for providing communication and great service. More

We’ll coordinated team work with all questions answered and all work done in a reasonable time frame and all work done in a reasonable time frame More