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Naples Mazda
Naples, FL
1,801 Reviews
At Naples Mazda we strive to exceed your expectations while providing you with the Ultimate Mazda Experience! Whether you are looking for a new or pre-owned vehicle, you can have the piece of mind that our VIP Sales Specialists will help you through the entire process. Our customers' loyalty is our greatest accomplishment. Discover why our customers say we are worth the drive.
What sets Naples Mazda apart from the competition?
Mazda USA Presidential Award Dealer
Winner of the Mazda Gold Cup Award!
Live Market Pricing
Assortment of available Specials & Lease Deals
Low pressure New & Used Car Sales
Selection of Used Cars Under $15,000
Mazda Service Center that services all makes/models
Free Wi-Fi while you wait
Kid's playroom & video games
Pet Friendly, Family-Owned & Operated Dealership atmosphere
Conveniently located in Naples behind Lowe's; close to shopping, food and movies (for those waiting in our service department)
Naples Dodge Chrysler Jeep Ram is our sister dealership located next door
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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June 06, 2013
NIGHTMARE experience! Worst service experience in 40 years of dealing with automobile techs and service reps. Worn internal pieces on 2008 Mazda Tribute ignition required replacement. Quotes from (non-M years of dealing with automobile techs and service reps. Worn internal pieces on 2008 Mazda Tribute ignition required replacement. Quotes from (non-Mazda cert) independent techs were in the $250-$300 range inclusive of parts and labor. Yassir the Naples Mazda service tech (HORRIBLE) insisted 3 separate parts needed to be replaced - nearly $800!!! We even called Mazda in CA and they spoke to him. We approved the work and now have a vehicle that 1> AC and radio do not turn on 75+% of the time the vehicle is started 2> Gear is lodged in (P)ARK and will not budge 75+% of the time 3>Headlights and interior light flash on and off during attempt to start engine 75+ % of the time. >4 Very difficult to turn engine over - sputtering. $160 HOURLY SERVICE RATE and #1 they are clueless #2 they want you to come back so they can charge you even more to fix things that were not a problem until they were allowed access to the vehicle. ***** When we took the vehicle back with problems and confronted Yassir the tech with the equally useless service manager Eric Bento he was evasive and a wise-guy with a smirk and folded/crossed arms-clenched fists who seemed simultaneously nervous when questioned exactly what he did and amused (as in it was funny to him) -- There are many postings online about this dealer --- too bad we read about them afterward. Eric Bento claimed they were unreliable and untrue. Our experience proved otherwise. Now working with Mazda Corp and another Mazda dealer to correct their problems. DO NOT GIVE THIS PLACE A DIME OF YOUR MONEY or A SECOND OF YOUR TIME. More
by CKimmler
Employees Worked With
Eric Bento - Service Manager *** Yassir Technician
