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Nalley Toyota of Union City
Union City, GA
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 851 reviews
July 26, 2015
Not satisfied I purchased a 2015 Camry SE on 7/4/15, because I was not informed of all the features, I removed the plastic protective cover. I was told on 7/6/15 t I purchased a 2015 Camry SE on 7/4/15, because I was not informed of all the features, I removed the plastic protective cover. I was told on 7/6/15 they would put it back on since I was not informed of it. Called service and was told the we owe order was not placed, so on 7/16/15 I went to the talk to Earl being he said they would fix it. Earl informed me they was not going to replace it. So Nicholas the floor mgr said I should have been told so he was going to make me a good deal on an Avalon. He nor Earl told me if I traded the Camry after having it only 3 weeks was not a good idea. When I asked how much for the trade I was told an amount different than what finance said. I should have been given options and how that trade would affect the bottom line. I know I wasn't treated fair. I have already discussed my concerns with Lawrence C in customer service he agrees I should have been told. More
by GG
Employees Worked With
Earl Chandler and Nicholas Cantwell (don't know if that is spelled correctly)
July 23, 2015
Ron Steele Ron was very professional and knew his stuff. Even before meeting me in person just by speaking on the phone he knew exactly the car for me,that perso Ron was very professional and knew his stuff. Even before meeting me in person just by speaking on the phone he knew exactly the car for me,that personal touch was excellent More
by sally
Employees Worked With
ronald steele
July 21, 2015
insulting visit The sales rep I had was brand new, and he could not answer half my questions. After walking around all over the place, I decided to leave b/c they di The sales rep I had was brand new, and he could not answer half my questions. After walking around all over the place, I decided to leave b/c they didn't have any cars I wanted or the ones they "said" they had - Toyota Camry's -not a single V6. This older man came along to "talk" to me. He basically said I didn't know what I was talking about in looking for cars, and I should get a different kind of car. And, then he said that I might be someone who didn't have money to pay for anything that I wanted so maybe I should look at something lesser - all b/c I would not let them run my credit report! Did I mention they lied about having the cars I wanted there, and that I wasn't interested in their available stock.? Disgustingly insulting. It was all so inane. More
by cher2015
Employees Worked With
can't remember
July 18, 2015
The Best Dealership I was in the market and going to purchase a new 2015 4X4 Tacoma Truck and I was trading in my 2015 Chevy 2500 4x4. My Chevy, I had negative equity but I was in the market and going to purchase a new 2015 4X4 Tacoma Truck and I was trading in my 2015 Chevy 2500 4x4. My Chevy, I had negative equity but also new what the truck was worth. I live about 2 hours outside of Atlanta and I searched dealerships in my local area and the Atlanta area. My first contact was with a dealership in Marietta and traveled there to purchase the Tacoma. Why Marietta? The truck they advertised for $4000 less than anywhere else. So of course I wanted to save that money. The experience at the Marietta dealership was not positive to say the least. A very shady business. We left the Marietta dealership and decided to stop at the Union City Toyota. Upon arrival I was warmly and truly greeted by a wonderful young man (DeMorris). These two men are wonderful and a great asset to this business. You could immediately tell he wanted to help and it wasn’t just about selling a car. He was up front and stated he was still learning the products and invited another salesman over who had the knowledge of Tacomas (Cody). I sure hope I get the two salesmen names correct and if not I truly apologize. I explained exactly what I was looking for, what I expected, and my treatment at the other dealership. He asked me what I wanted for my trade and I told him. We all went for a test drive in the two Tacomas I was interested in. They took time and listened to what I was seeking. Once deciding which truck I wanted they put the deal together. They gave me $10000 more on my trade then Marietta Toyota offered and $4000 more than I expected. Plus they reduced the price of the Tacoma about $1400. Very fair deal and I was totally pleased. Within about 2-3 hours I was back on the road in my new Tacoma driving home. This Tacoma makes the 42nd car purchase in my lifetime so I have experienced a lot of dealerships. These dealerships have ranged from used to new and run the spectrum of brands (Chevrolet, Ford, Dodge, BMW, Porsche, Mercedes, VW, Jeep, Mitsubishi, etc.) This experience at this dealership was the BEST experience my wife and I have ever had at any dealership purchasing a vehicle. From the salesman thru the finance, onward to the customer representative and to include the follow-up phone call after the purchase. It was truly a blessing sent from God leading us to this dealership. My next car purchase will be here. If you want the typical car buying nightmare, losing money, and waiting for hours and hours I would suggest to go to any other dealership. If you want a straight forward no non sense dealership and get the best customer service and the best deal then get to UNION CITY TOYOTA and ride home in your new vehicle. God Bless Robert Hinkle More
by Hinkle
Employees Worked With
DeMorris, Cody Preston
July 15, 2015
First Car Purchased my first car here. They didn't have the color I wanted, but they went out of their way to get another Prius C from another dealership. I lov Purchased my first car here. They didn't have the color I wanted, but they went out of their way to get another Prius C from another dealership. I love my new ride! More
by SF123
Employees Worked With
Tillford Ellerbee
July 14, 2015
The best experience ever I purchased my vehicle on 7/4/15. I was not planning on buying a car that day. I went in to ask questions. Henry was my salesman and he was very nice I purchased my vehicle on 7/4/15. I was not planning on buying a car that day. I went in to ask questions. Henry was my salesman and he was very nice and made everything very easy from start to finish. I got the car that I wanted and I am super happy I decided to visit Union City Toyota that day! More
by Djbowman1107
Employees Worked With
Henry Dennison
July 11, 2015
Excellent service I am a returning customer, this is my second Toyato, my saleman Mr William Johnson provided excellent service , also he was aware of my needs in buyin I am a returning customer, this is my second Toyato, my saleman Mr William Johnson provided excellent service , also he was aware of my needs in buying a new car More
by Valgales1954
Employees Worked With
William Johnson
July 09, 2015
Good Experience The sales staff was very helpful and accommodating. The salesman Earl, went out of his way to pick me up and drive to the dealership. He ensured my The sales staff was very helpful and accommodating. The salesman Earl, went out of his way to pick me up and drive to the dealership. He ensured my satisfaction throughout the process. I spent 9 hours at, this dealership, but i got a good deal. I wish they could have been more efficient with the processing into the finance office, but overall I had a good experience. More
by OROBINSON
Employees Worked With
Earl Chandler
July 09, 2015
Exceptional Customer Service I came to the Toyota dealership and did not know if I was going to purchase a vehicle that day, however I did. I was greeted when I came through the d I came to the Toyota dealership and did not know if I was going to purchase a vehicle that day, however I did. I was greeted when I came through the doors by Mr. Cody Preston. He was smiling from ear to ear. I looked and saw such a young person, that I automatically assumed that he was not going to know anything.. Boy was I fooled every question that I threw at him, about the Toyota he answered, I asked about the crash reports, and numerous other questions. I gave him a hard time about what I really wanted still a unsure if I wanted a Toyota, since I had a 2014 Honda Accord... I wanted him to tell me why I needed to switch to Toyota. He explained that while they are both good cars, Toyota has the highest standing reviews when it comes to crashes, and the longevity of the vehicle. He was so polite and funny... I asked why was there plastic on the seats... LOL.. I also had the pleasure to meet the finance manager who was so nice. and very informative... I would recommend Toyota of Union City to all of my friends and family. More
by Trinia0808
Employees Worked With
Cody Preston, Gabriel Howard
July 09, 2015
Excellent sales staff The team at union City Toyota went out of their way to find the vehicle I wanted with the accessories I wanted. The sales associate, Ethel, was a dre The team at union City Toyota went out of their way to find the vehicle I wanted with the accessories I wanted. The sales associate, Ethel, was a dream to work with. Rather then going to several dealers she got me everything I wanted, didn't try to pressure me, and saved me lot's of time. More
by Cardlady4
Employees Worked With
Ethel Williams, Gabriel Howard
