Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota of Union City
Union City, GA
856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 856 reviews
January 13, 2025
Loved my sales agent however with less than 100 miles on my car i noticed a mark on the hood that was exactly where the bow was on the car. They basically told me I did it however i hadnt Been on expressway my car i noticed a mark on the hood that was exactly where the bow was on the car. They basically told me I did it however i hadnt Been on expressway or anything to cause a mark on the hood. Nonetheless that response stopped me from coming back to purchase a car for my child. More
by MTF
Employees Worked With
AJ
January 13, 2025
Poor communication as to what was going on with my vehicle. I came in for an oil change. I was informed after 4 hours that an issue had been found. When I sent a text message to the number of the Serv vehicle. I came in for an oil change. I was informed after 4 hours that an issue had been found. When I sent a text message to the number of the Service Specialist to get an update about what was going on, I never got a reply. I was also not updated about what was going on until I went out to check with the service technician who checked me in. Since it was by then the end of the day, I had to go back the next day to have the work done. I was told that the work would take about 3 hours. I arrived at 7:35AM and once again was not provided with any updates. I did not leave the dealership until well after 2:00PM. I totally understand that things may happen, but communication is key with the customer - let the customer know what is going on. The customer should not have to go back outside to ask the status; it should be provided to them automatically. More
by MA
Employees Worked With
Vic
January 11, 2025
Respectful, courteous and considerate. Matthew Ross display of professionalism was refreshingly unexpected and impressive. Keep up the nice work! Matthew Ross display of professionalism was refreshingly unexpected and impressive. Keep up the nice work! More
by banks8583
Employees Worked With
Matthew Ross
January 08, 2025
Vic was amazing! Very guest centric to me and took care of all of my needs to keep my car serviced and on the road safely! Thank you Vic! Very guest centric to me and took care of all of my needs to keep my car serviced and on the road safely! Thank you Vic! More
by David C.
Employees Worked With
Yunervice Smith “Vic”
