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Nalley Toyota of Union City

Union City, GA

4.6
825 Reviews

4115 Jonesboro Rd

Union City, GA

30291

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Showing 825 reviews

December 09, 2024

I go to this dealership because I love working with Deborah, she is an excellent service advisor and she cares very much about making sure the customer is satisfied and that your issue was completely r More

by arlethalooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra or Deborah , Clyde Chapman
December 09, 2024

They lied about checking fluid levels. Did not replace wiper fluid. They marked on my paper that they had. Yet did not. More

by benaklier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clyde Chapman
Jan 01, 2025 -

Nalley Toyota of Union City responded

Thank you for bringing this to our attention. I sincerely apologize for the oversight and the misrepresentation on your service documentation. This is not the level of care or integrity we strive for, and I will address this issue with our service team immediately. If you’re open to discussing this further, I’d like the opportunity to resolve your concerns and ensure this doesn’t happen again. Please feel free to contact me directly. Bruce Benn General Manager Nalley Toyota Union City 678-216-0141

December 08, 2024

Excellent customer service. Always keep you notified what needs to be done to fix your car. More

by rlh2025
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie, Clyde Chapman
December 08, 2024

It took over 2 hours to service and put on 4 tires. It was also over a thousand dollars. On top of that my car was not washed or vacuumed. I will not be going back to this dealership for anything. More

by mikenielson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clyde Chapman, Omar Rosales
Jan 01, 2025 -

Nalley Toyota of Union City responded

Thank you for sharing your experience. I apologize for the extended wait time for your service. This is not the level of service we strive to provide, and I understand your frustration. Your feedback is valuable, and I will address this with our service team to improve our processes and attention to detail. If you’re open to discussing this further, I’d like the opportunity to make things right. Please don’t hesitate to contact me directly. Bruce Benn General Manager Nalley Toyota Union City 678-216-0141

December 02, 2024

The service tech gave exceptional service and was very professional. If I would change anything it would be the amount of time I had to wait other than that. Everything went well. More

by gpoet99
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yuvernice Smith
December 01, 2024

Very polite,friendly. Very informative review of the different vehicles. ,clean showroom and bathroom .ail More

by rowena78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Williams, Will
December 01, 2024

OMG MS. DEB!! Ms. Deb is my absolute favorite! She is kind? Patient, and gets the job done! She even helped me accommodate my car service around my work sche More

by valadyleigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Debby
November 30, 2024

I really enjoy Nalley Toyota of Union City. They are in a convenient location, have wonderful staff, and overall offer great customer service. More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Brian from service. Would absolutely rate him 5 stars! Super well informed and patiently explains what options you have to fix your car. He was very personable and would recommend him
November 29, 2024

Receiving customer (s) with an obviously welcoming attitude, punctuation and honesty are the winning factors that caused me to drive to a longer distance to reach Nalley Toyota of Union City More

by chaukly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
November 27, 2024

The customer service was great. I arrived early for my scheduled appointment and my car was serviced in a timely manner. The tech was very thorough about the servicing of my car. Th More

by mafoster_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander Ortiz
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