Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Nalley Toyota of Union City

Union City, GA

Overview
Reviews
4.7
855 Reviews
Call Dealership (678) 216-0296

4115 Jonesboro Rd

Union City, GA

30291

Directions

By Type

Showing 855 reviews

January 27, 2025

Chris Kenner is an outstanding salesperson. This was a great car buying experience. I definitely recommend Nalley Toyota. More

by griswold93
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Kenner
Report | Print
January 27, 2025

My representative was professional. She advised me on what needed to be addressed and when I should come for my next appointment. More

by Teddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
Report | Print
January 22, 2025

I have a apartment with a service department to get a all change on Saturday. When went in a low earlier waited, 2 hours for my vehicle. No one never came to tell me it was ready. Went to the service desk More

by estellabrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan
Report | Print
January 20, 2025

The sales person Paul Williams was very courteous, knowledgeable and above all very professional. I highly recommend Nalley Toyota. More

by heypeaches73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Williams
Report | Print
January 19, 2025

Terrible. I was told car was fine to travel 2 states only to discover I needed a water pump. Car broke down while traveling. Called and no one had reached o More

by Kimberly Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clyde Chapman
Report | Print
Jan 20, 2025 -

Nalley Toyota of Union City responded

I’m truly sorry to hear about your experience. It’s frustrating and stressful to be told your car is good to go, only to have it break down while traveling. That’s not the kind of service we want to provide, and I completely understand your disappointment—especially with no one following up. I’d really like the chance to make this right and see how we can help. Please reach out to me directly, and I’ll do everything I can to assist you. Darby Davis Service Manager Nalley Toyota Union City (770) 964-8888

January 19, 2025

Darby Davis went over and beyond taking care of me. I would highly recommend them for any work on your car. Brian, the serviceman that checked my car in, was so good to keep me informed about what wa More

by dpkeith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
Report | Print
January 18, 2025

Poor service . They have broken my rear hatch and don’t seem to have the knowledge of how to fix it. More

by joycedhaines
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
Report | Print
Jan 20, 2025 -

Nalley Toyota of Union City responded

I sincerely apologize for the damage to your rear hatch and any frustration caused by our handling of the repair. This is not the experience we want for our customers, and I understand how concerning this must be. I would like to personally look into this matter and ensure we find the right solution for you. Please reach out to me directly so we can discuss how to resolve this as quickly as possible. Darby Davis Service Manager Nalley Toyota Union City (770) 964-8888

January 15, 2025

The staff is very friendly ans professional. I am usually in and out within an hour. . More

by Candiceball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
January 15, 2025

Worse service ever! Unresponsive service director, Darby! Unprofessional service advisor! I’ll never return again! More

by JacksonJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zander Ortiz
Report | Print
Jan 16, 2025 -

Nalley Toyota of Union City responded

I’m sorry to hear about your experience and the frustration you’ve encountered. This is not the level of service we strive to provide, and I regret that we didn’t meet your expectations. I’d appreciate the opportunity to address your concerns and make things right. Please feel free to reach out to me directly. Bruce Benn General Manager Nalley Toyota Union City 678-216-0141

January 13, 2025

Loved my sales agent however with less than 100 miles on my car i noticed a mark on the hood that was exactly where the bow was on the car. They basically told me I did it however i hadnt Been on expressway More

by MTF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
AJ
Report | Print
1
...
3
4
5
...
86