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Nalley Toyota of Union City

Union City, GA

Overview
Reviews
4.6
899 Reviews
Call Dealership (678) 216-0296

4115 Jonesboro Rd

Union City, GA

30291

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Showing 899 reviews

December 20, 2024

Agent was very informative about my vehicle. Nelly Toyota dealership knows that I depend on them to keep my vehicle in A1 condition. More

by mdshepherd35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman, Jeff Davenport, Omar Rosales
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December 18, 2024

I went in with my mind set on a Toyota Camry and I left with the exact one I wanted! More

by Chynabell07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Kemp
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December 16, 2024

Highly recommended! We recently had a pleasure of visiting Nally Toyota Union City, and we must say the experience was outstanding. From the moment we walked in we were More

by barajasauto1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Kenner
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December 15, 2024

They were kind, courtesy and knowledgeable. My service did not take an extremely long time. More

by ddtremble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander Ortiz
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December 15, 2024

Awesome awesome great service great everything was wonderful just need less wait time great great great More

by Betty.penn913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Freeman
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December 13, 2024

Brian was very helpful and assisted me with everything In a respectful manner, Excellent service. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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December 09, 2024

They lied about checking fluid levels. Did not replace wiper fluid. They marked on my paper that they had. Yet did not. More

by benaklier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clyde Chapman
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Jan 01, 2025 -

Nalley Toyota of Union City responded

Thank you for bringing this to our attention. I sincerely apologize for the oversight and the misrepresentation on your service documentation. This is not the level of care or integrity we strive for, and I will address this issue with our service team immediately. If you’re open to discussing this further, I’d like the opportunity to resolve your concerns and ensure this doesn’t happen again. Please feel free to contact me directly. Bruce Benn General Manager Nalley Toyota Union City 678-216-0141

December 09, 2024

I go to this dealership because I love working with Deborah, she is an excellent service advisor and she cares very much about making sure the customer is satisfied and that your issue was completely r More

by arlethalooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra or Deborah , Clyde Chapman
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December 08, 2024

It took over 2 hours to service and put on 4 tires. It was also over a thousand dollars. On top of that my car was not washed or vacuumed. I will not be going back to this dealership for anything. More

by mikenielson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clyde Chapman, Omar Rosales
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Jan 01, 2025 -

Nalley Toyota of Union City responded

Thank you for sharing your experience. I apologize for the extended wait time for your service. This is not the level of service we strive to provide, and I understand your frustration. Your feedback is valuable, and I will address this with our service team to improve our processes and attention to detail. If you’re open to discussing this further, I’d like the opportunity to make things right. Please don’t hesitate to contact me directly. Bruce Benn General Manager Nalley Toyota Union City 678-216-0141

December 08, 2024

Excellent customer service. Always keep you notified what needs to be done to fix your car. More

by rlh2025
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie, Clyde Chapman
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