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Nalley Toyota of Union City

Union City, GA

4.6
899 Reviews

4115 Jonesboro Rd

Union City, GA

30291

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Showing 899 reviews

December 29, 2024

When I delivered our car to Nalley Toyota of Union City, it was a road safety hazard. Deb and Sam worked overtime to fulfill our wishes and identified other safety concerns. Now our car drives like it’s n More

by cnlester27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Freeman
December 28, 2024

The young man who assisted us was very kind & considerate. There was no pressure to buy. Even the gentleman who went over the finances was patient & considerate. Thank you Nalley Toyota of Un More

by tjjohnson0401
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chan Jones
December 26, 2024

AJ is the BEST salesman I’ve ever worked with. He was honest, attentive, communicated well, and helped me to get exactly what I wanted. Aj worked with me for several weeks on a car. I truly apprec More

by Byanca Beasley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Jimenez
December 25, 2024

Always busy, not their fault. But I’ve always found Deb to be 100% professional. More

by Porter8375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb
December 23, 2024

Matthew was responsible for facilitating my appointment and did a Superb Job! Excellent service & Job Well Done! More

by Smoorg31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
December 23, 2024

I was very upset when the service person tricked me into spending $600 + and trying to charge me $900+. He told me the cost of the part was $90. I repeated $90 I can handle that. When I came to pick up m More

by toppinla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yunervice
December 22, 2024

Took way too long for oil change. I booked online for 8:40 am. When I arrived at 8:30 am service advisor said I was scheduled for 8:00 am!!!!!! He said the online system was having is More

by Gmen19027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hatfield, Omar Rosales
December 20, 2024

Couldn’t meet my needs. Not satisfied with the way things were handled. I had to take my car somewhere else to before serviced More

by Hand1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager , Clyde Chapman, Jeff Davenport, Omar Rosales
Jan 01, 2025 -

Nalley Toyota of Union City responded

Thank you for sharing your feedback. I’m sorry we were unable to meet your needs and that you felt the situation was not handled to your satisfaction. Providing excellent service is our priority, and I regret that we fell short. I’d like the opportunity to understand what happened and work toward making things right. Please don’t hesitate to reach out to me directly. Bruce Benn General Manager Nalley Toyota Union City 678-216-0141

December 20, 2024

Schedule was on time and I left in a timely manner. Work done was explained accordingly. More

by Dpeck59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
December 20, 2024

I don't spend much time here. They are truly efficient. They also are great at saving you money. More

by Ericaandrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Chapman
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