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Nalley Toyota of Union City
Union City, GA
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
November 09, 2025
This was my first and will be my last visit to this location. I arrived for my 3:00 PM appointment around 2:50 PM, but myself and several other cars were left waiting in line for nearly 30 minutes befo location. I arrived for my 3:00 PM appointment around 2:50 PM, but myself and several other cars were left waiting in line for nearly 30 minutes before anyone checked us in. The young woman who was handling check-ins walked away in the middle of assisting customers and didn’t return for about half an hour. No one communicated what was happening—staff were just standing around and talking while customers waited. When someone finally came to check me in around 3:25 PM, their attitude was completely lackluster, with no acknowledgment or apology for the delay. To make matters worse, after inspecting my car, the service team claimed my tire with two nails was “unrepairable” and immediately tried to upsell me a new tire. I later found out that the tire was, in fact, repairable. Instead of simply offering to put on the brand new spare tire that was already in my trunk, they removed the damaged tire and rotated it from the back to the front. That level of dishonesty and lack of care is unacceptable. The whole experience was unprofessional and disappointing. Valley Toyota in Union City Service Dep seriously needs to improve its customer service and respect for customers’ time. More
by Logan
Employees Worked With
Vick smith
November 06, 2025
My service representative was not very good and not very engaged. I have previously visited and have had a good experience, but this was not it. engaged. I have previously visited and have had a good experience, but this was not it. More
by Anonymous
Employees Worked With
Taylor Pitts
November 04, 2025
Went in for a oil change and they left a hose off to make the car break down👎🏽. The next time i came they overcharged me and didn't put my coupon in. the car break down👎🏽. The next time i came they overcharged me and didn't put my coupon in. More
by Missalethea
Employees Worked With
Clyde Chapman, Jeff Davenport
October 19, 2025
I had a smooth and quick experience with this car dealership. My salesman was very knowledgeable and professional. Thank You Nalley Toyota!!!! dealership. My salesman was very knowledgeable and professional. Thank You Nalley Toyota!!!! More
by Vonsback
Employees Worked With
Thomas "Big Deals" Brown
October 10, 2025
Absolutely the best experience buying from them both times. They are incredibly knowledgeable, highly respectful and go above and beyond to do all they can for their customers. They make you feel like f times. They are incredibly knowledgeable, highly respectful and go above and beyond to do all they can for their customers. They make you feel like family! I’ve been thoroughly impressed each time I’ve done business with them. I highly recommend them!! More
by Terryhill265
Employees Worked With
AJ, Andrew Williamson, Myles Payne
October 03, 2025
. Honesty and integrity are Were emphasized in all financial transactions, fostering a trustworthy relationship. Gerald was very patient and helpful. Thanks to Tim for his assistance. financial transactions, fostering a trustworthy relationship. Gerald was very patient and helpful. Thanks to Tim for his assistance. More
by Joy
Employees Worked With
Gerald Chamblin Tim Ellis
September 26, 2025
I always have the most pleasant experience at this dealership. From financing to servicing everyone is knowledgeable and courteous. I couldn’t ask for a better customer experience. dealership. From financing to servicing everyone is knowledgeable and courteous. I couldn’t ask for a better customer experience. More
by markeezia.turner89
Employees Worked With
Debbie
