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Nalley Toyota of Union City
Union City, GA
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 825 reviews
January 22, 2025
I have a apartment with a service department to get a all change on Saturday. When went in a low earlier waited, 2 hours for my vehicle. No one never came to tell me it was ready. Went to the service desk change on Saturday. When went in a low earlier waited, 2 hours for my vehicle. No one never came to tell me it was ready. Went to the service desk. Nathan, it's done without there talking. When I asked him whether my vehicle ready, he said give me 2 seconds. He just wrung me up and my vehicle was ready sitting in the back. That was very unprofessional. More
by estellabrooks
Employees Worked With
Nathan
January 19, 2025
Terrible. I was told car was fine to travel 2 states only to discover I needed a water pump. Car broke down while traveling. Called and no one had reached o I was told car was fine to travel 2 states only to discover I needed a water pump. Car broke down while traveling. Called and no one had reached out. More
by Kimberly Turner
Employees Worked With
Clyde Chapman
January 19, 2025
Darby Davis went over and beyond taking care of me. I would highly recommend them for any work on your car. Brian, the serviceman that checked my car in, was so good to keep me informed about what wa I would highly recommend them for any work on your car. Brian, the serviceman that checked my car in, was so good to keep me informed about what was going on with the repairs. Thank you again for your exceptional service. More
by dpkeith
Employees Worked With
Clyde Chapman
January 13, 2025
Loved my sales agent however with less than 100 miles on my car i noticed a mark on the hood that was exactly where the bow was on the car. They basically told me I did it however i hadnt Been on expressway my car i noticed a mark on the hood that was exactly where the bow was on the car. They basically told me I did it however i hadnt Been on expressway or anything to cause a mark on the hood. Nonetheless that response stopped me from coming back to purchase a car for my child. More
by MTF
Employees Worked With
AJ
January 13, 2025
Poor communication as to what was going on with my vehicle. I came in for an oil change. I was informed after 4 hours that an issue had been found. When I sent a text message to the number of the Serv vehicle. I came in for an oil change. I was informed after 4 hours that an issue had been found. When I sent a text message to the number of the Service Specialist to get an update about what was going on, I never got a reply. I was also not updated about what was going on until I went out to check with the service technician who checked me in. Since it was by then the end of the day, I had to go back the next day to have the work done. I was told that the work would take about 3 hours. I arrived at 7:35AM and once again was not provided with any updates. I did not leave the dealership until well after 2:00PM. I totally understand that things may happen, but communication is key with the customer - let the customer know what is going on. The customer should not have to go back outside to ask the status; it should be provided to them automatically. More
by MA
Employees Worked With
Vic
January 11, 2025
Respectful, courteous and considerate. Matthew Ross display of professionalism was refreshingly unexpected and impressive. Keep up the nice work! Matthew Ross display of professionalism was refreshingly unexpected and impressive. Keep up the nice work! More
by banks8583
Employees Worked With
Matthew Ross
