NYE Volkswagen - Service Center
Rome, NY
132 Reviews of NYE Volkswagen - Service Center
The service was great and the help with my oil issue was awesome! I always have a great experience! awesome! I always have a great experience! More
The lack of regard for customer care is evident; seven months prior, I enlisted your service for recalibrating the radar system in my 2021 Jetta SEL, which is a critical safety feature for modern vehicles months prior, I enlisted your service for recalibrating the radar system in my 2021 Jetta SEL, which is a critical safety feature for modern vehicles. However, to my disappointment, just seven months later, I was met with a refusal to provide the necessary adjustments and was presented with a new quote of approximately $600 for the service (there was also a 12-month warranty). They could not or would not show any damage to the vehicle that would have caused the radar to go out, nor any discount. This experience has deterred me from returning and led me to withhold referrals to friends and family who might need automotive services. The decision to overlook a customer's legitimate request has substantial repercussions, affecting not just customer loyalty but also the potential for future business. More
Everyone at NYE Volkswagen was friendly and professional during my service visit. Communication was prompt & clear. during my service visit. Communication was prompt & clear. More
It was ok service. I was surprised that I mentioned interest in purchasing a new vehicle and received no help or response. I’ve had numerous brake issues with every T I was surprised that I mentioned interest in purchasing a new vehicle and received no help or response. I’ve had numerous brake issues with every Tiguan I’ve purchased. Maybe time to try a Chevy or dodge More
Was very professional and kept me updated on what was happening. Fixed the wipers and my jeep passed inspection!!! Good service great staff. happening. Fixed the wipers and my jeep passed inspection!!! Good service great staff. More
explained what was wrong and the work required including time estimate. Work was completed within quoted time time estimate. Work was completed within quoted time More
Service was fine, people were friendly, no complaints, gripes or irritations. What’s with this stupid 15 word minimum? gripes or irritations. What’s with this stupid 15 word minimum? More
Easy to schedule, prompt polite service. Will return for service for my 3 VWs. A Plus. Will return for service for my 3 VWs. A Plus. More