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NYE Volkswagen - Service Center

Rome, NY

4.7
132 Reviews

132 Reviews of NYE Volkswagen - Service Center

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September 28, 2024

I had excellent service at NYE VW. Tami was very helpful and that was much appreciated. More

by C021957W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Oct 11, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 25, 2024

All of the service reps were very friendly. A regular service turned into a transmission repair. Everyone was very accommodating and provided me with a nice loaner. I also appreciated the upda More

by rbush20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 18, 2024

Excellent service! They kept me informed during the entire process. I would recommend their services. More

by Keena Belcastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 15, 2024

I've been a customer this VW dealership for almost 20 years and 5 new vehicles, all of which I enjoyed having and driving! Even though it has changed ownership 3 time it has always been my choice, due to More

by GBOYD90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 14, 2024

Excellent service and great customer service. Very prompt and ready when they said! Would come back again! More

by SHARIBABY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 14, 2024

Will not warranty water in a sealed tail light. That is not normal wear and tear and is a defective part. More

by Steve10551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Guzzardo
Sep 20, 2024 -

NYE Volkswagen responded

Steve. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 13, 2024

Set up service appointment online. Was quick and easy. Went in for service and was told how long it would take. Service was great and done on time. More

by dbelmonte0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Sep 20, 2024 -

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 13, 2024

I was not very happy about the lack of communication between myself and the manager. I had to call all the time to find out what the status was on my vehicle. It was suppose to only take a week. It was More

by pietrowskitammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott in body shop
Sep 13, 2024 -

NYE Volkswagen responded

We value and appreciate your business, Tammy. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

September 07, 2024

No problems everything went well. I was in an out in about 45 minutes. Thanks More

by RFDAVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 05, 2024

Brought my car in for a simple interior service as per part of my car deal, and although they completed the task, my car was damaged in the process. I was not made aware that the technician had damaged my More

by srdkpiro
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Guzzardo
Sep 13, 2024 -

NYE Volkswagen responded

"Srdkpiro" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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