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NYE Volkswagen - Service Center

Rome, NY

4.7
132 Reviews

132 Reviews of NYE Volkswagen - Service Center

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April 22, 2024

Very prompt and very professional great communication on what is needed I highly recommend them More

by JPNOYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 22, 2024

The service department was exceptional. I called in the morning without an appointment as my check engine light was on and they fit me right in the same day. More

by JOANNEM99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Apr 23, 2024 -

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 21, 2024

It was quick to set up an appointment and the whole transaction was seamless. I live in Frankfort but make a point to come to NYE because they are the best. More

by SVESCERA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female, don’t know her name
Apr 23, 2024 -

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 13, 2024

Professional and complete explain everything that would be done to my vehicle. Timely manner ! Excellent service More

by bridget224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Apr 15, 2024 -

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 11, 2024

great service, both during the buying experience with the salesman Erik, and now with service after the purchase More

by briangafner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Apr 11, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 10, 2024

Service manager was a xxxxx a little thing, price for rear brakes was $500 but I had them done closer to my home the next day for $220. Probably not gonna go there for service anymore and I will go to th More

by TINK60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person was a woman, not very nice attitude to customers. I probably will not go back there again for service.
Apr 11, 2024 -

NYE Volkswagen responded

"TINK60" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 04, 2024

took a while but got the warranty work done! was able to nap while waiting since I work nights. More

by FAITHINGOD1970
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
Apr 05, 2024 -

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 29, 2024

Great Service. Tina in the service department got me in quickly. She was knowledgeable and welcoming; as well as all staff. The diagnosis for service was expedient More

by Katherinejean57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
Apr 04, 2024 -

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 25, 2024

John in service was very professional and accommodated me anyway he could which was a huge help-The rides back-and-forth, while my car was being serviced Made Be able to get the work done to my car without m More

by MAUREENZULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 23, 2024

Great service and I was glad they opened early. 👍. I was able to go to work on time. More

by MARISLUVLY74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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