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NYE Volkswagen - Service Center

Rome, NY

4.7
132 Reviews

132 Reviews of NYE Volkswagen - Service Center

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May 13, 2024

The dealership was clean and well maintained. Jon explained what they would be doing and what it would cost. He seemed very professional and well organized. More

by SFOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 13, 2024

Very quick and efficient service. Vehicle was done within a very timely manner. Staff were all very friendly More

by katie soggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
May 14, 2024 -

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 12, 2024

Excellent service, excellent customer communication, friendly staff, respectful staff, clean waiting room and car was clean upon pick up More

by rafauvelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina, 5 stars
May 14, 2024 -

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 06, 2024

Excellent service. Knowledgeable and reasonable. I travel 2 hours to have my 3 VWs serviced by Nye. Yes, there are dealers closer but no one that I trust as much from e More

by r-2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 03, 2024

Professional, courteous service that I would recommend to family and friends. Jon went out of his way to make sure I had a loner vehicle if it was necessary. A pleasure to work and do business with Nye Volks More

by wshoemaker71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 30, 2024

Very efficient, honest and friendly. I always feel as though I get the best service here. More

by drbushinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Apr 30, 2024 -

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 28, 2024

Appointment made for annual inspection. Upon arrival noted car needed alignment. Service completed in a timely manner. Service was good. No issues. More

by Spark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female, can't remember her name.
Apr 30, 2024 -

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 26, 2024

John is the best service advisor ever. John equals greatness of all kinds in the auto industry Get this man raise a couple bucks an hour More

by JOSHUATICE602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 26, 2024

I've been buying VWs from this shop for nearly two decades. The service department in the last 5 - 10 years especially has been great to work with. They are always friendly, fast, and take time to ans More

by ebRome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Apr 26, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 23, 2024

Answered questions. Service was quick and scheduled. Very accommodating and accurate in what was needed More

by Kkdancewear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
Apr 23, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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