NYE Volkswagen - Service Center
Rome, NY
142 Reviews of NYE Volkswagen - Service Center
Good customer service , nice people to deal with , every time I’m there they treat me like a VIP :-) time I’m there they treat me like a VIP :-) More
My experience was absolutely horrible. Booked a simple service with NYE VW 2 weeks in advance. They told me “ drop your car off in the morning and it will be first come first serve, guaran Booked a simple service with NYE VW 2 weeks in advance. They told me “ drop your car off in the morning and it will be first come first serve, guarantee to get finished quicker”. I dropped my 2024 GLI off at 0830am. Came back around 1530. After being told when I called around 12:30 that my car would be done around 1500, that they haven’t brought it in yet because “ someone called in this morning”… why wasn’t I told this at 1230 when I called?!. Meanwhile I had to work that night. My entire day was wasted waiting for my car to be done and they didn’t even touch it the entire day. I got offered a rental car for my next service day. That’s it. More
Great service. Very helpful and knowledgeable staff. Extremely friendly. Great experience. I would recommend them to friends and family. Very helpful and knowledgeable staff. Extremely friendly. Great experience. I would recommend them to friends and family. More
Very accommodating. Always help me when I need it. I do not care that they put my old battery in my hatch as It is too heavy for me to dispose of. Always help me when I need it. I do not care that they put my old battery in my hatch as It is too heavy for me to dispose of. More
Service was fast, curious, and professional. All the qualities you look for in a proider. All the qualities you look for in a proider. More
Very happy with the service I was in and out within five minutes, very friendly and knowledgeable. minutes, very friendly and knowledgeable. More
Quick, efficiency, friendly and professional! Always accommodating and understanding when I call. Knowledge and keep you updated throughout. Always accommodating and understanding when I call. Knowledge and keep you updated throughout. More
Friendly, efficient and honest that's what I like in a car dealership..see you in the spring car dealership..see you in the spring More
Our Rome VW (Nye) has great employees, a very Knowledgeable service team, and a lovely facility. Oh ~ and pretty nice cars, too! My only concern is the cost ~ the hourly diesel rate very Knowledgeable service team, and a lovely facility. Oh ~ and pretty nice cars, too! My only concern is the cost ~ the hourly diesel rate very high (for me). More
The service department helped us with an unanticipated issue with our car on New Year's Eve. We were very appreciative!! issue with our car on New Year's Eve. We were very appreciative!! More