NYE Volkswagen - Service Center
Rome, NY
132 Reviews of NYE Volkswagen - Service Center
Very professional, straight forward and excellent treatment. Tina took really good care of me as a customer. Very pleased with the service department and the quality job the mechanics perform. Overal treatment. Tina took really good care of me as a customer. Very pleased with the service department and the quality job the mechanics perform. Overall experience was an A+. More
Tina helped my very first service experience at Nye VW in Rome to go absolutely perfect! She was so above and beyond helpful. It was a pleasure working with her. She really seems to care about her customers. Rome to go absolutely perfect! She was so above and beyond helpful. It was a pleasure working with her. She really seems to care about her customers. If she didn’t know an answer to a question, she’d ask someone there that did know. She was never condescending or made me feel uncomfortable in any way. I appreciated her kindness and attention to detail with my first VW vehicle. I am definitely going to go back to her. Nye VW has a gem with Tina. I hope she gets a positive response from her boss in some way. She truly deserves it! Thank you Tina for all of your help. I look forward to working with you again. More
Always friendly and efficient. Have never had any issues and have no plans to go somewhere else in the future. Have never had any issues and have no plans to go somewhere else in the future. More
Very friendly and accommodating. The service rep was confident in the work being done, and it was done efficiently and correctly. The service rep was confident in the work being done, and it was done efficiently and correctly. More
Tina was great, got the part I needed and got it done same day. She kept me posted throughout the day and had to do some extra work to get the part for my car from another dealer. Thanks for everything same day. She kept me posted throughout the day and had to do some extra work to get the part for my car from another dealer. Thanks for everything couldn’t be happier for such great service More
Very professional on the phone. Kept me informed throughout the whole process. Took very good care of my wife with a loaner car as well. Kept me informed throughout the whole process. Took very good care of my wife with a loaner car as well. More
We have worked with this VW dealership for several years and they have been a pleasure to work with the entire staff! and they have been a pleasure to work with the entire staff! More
Friendly and helpful service reps and confidence in the work being done efficiently and correctly. work being done efficiently and correctly. More
Both the sales department and service departments are always friendly, helpful, timely, attentive, and they go above and beyond. always friendly, helpful, timely, attentive, and they go above and beyond. More
A pleasant experience overall with terrific customer service. Tami was friendly and extremely competent in setting the appointment and getting parts ordered for work accomplished service. Tami was friendly and extremely competent in setting the appointment and getting parts ordered for work accomplished More