NYE Volkswagen - Service Center

NYE VW of ROME consistently delivers exceptional service to their VW customers. The mechanics are experts that are the best in the business. Extended "thank you" to Chadwick (expert mechanic) and Tina Ceklo to their VW customers. The mechanics are experts that are the best in the business. Extended "thank you" to Chadwick (expert mechanic) and Tina Ceklovsky (assistant service manager) coordinating my appointment requiring multiple services. Highly recommended !!! More

They went above and beyond. I have a 2015 VW Passat tdi diesel that was throwing codes unable to be inspected. Mind you I didn’t buy this vehicle there. They informed me the emi I have a 2015 VW Passat tdi diesel that was throwing codes unable to be inspected. Mind you I didn’t buy this vehicle there. They informed me the emissions were warranties by VW until 11 years and 162k miles based on the VIN because of a lawsuit in the past. They not only fixed my issues free of charge. The resolving of said issues allowed the check engine light to clear and they inspected my car free of charge as well. 10/10 will buy a car from them when I need one in the future More

Amazing job with my Tiguan! ! Always profession and super friendly. I appreciate John, Tina ans the entire service team at NYE Volkswagon ! Always profession and super friendly. I appreciate John, Tina ans the entire service team at NYE Volkswagon More

Tina in service was able to help me with my concerns about my car. I was very pleased with my visit. about my car. I was very pleased with my visit. More

Good customer service, clean and attractive location ,everyone is friendly and willing to help , good service over all . ,everyone is friendly and willing to help , good service over all . More

Nye service was very professional and helpful in fixing my tire in a timely manner my tire in a timely manner More

Dealership personnel were courteous and very professional. Excellent. There a dealership I feel I can trust in professional. Excellent. There a dealership I feel I can trust in More

Good customer service , nice people to deal with , every time I’m there they treat me like a VIP :-) time I’m there they treat me like a VIP :-) More

My experience was absolutely horrible. Booked a simple service with NYE VW 2 weeks in advance. They told me “ drop your car off in the morning and it will be first come first serve, guaran Booked a simple service with NYE VW 2 weeks in advance. They told me “ drop your car off in the morning and it will be first come first serve, guarantee to get finished quicker”. I dropped my 2024 GLI off at 0830am. Came back around 1530. After being told when I called around 12:30 that my car would be done around 1500, that they haven’t brought it in yet because “ someone called in this morning”… why wasn’t I told this at 1230 when I called?!. Meanwhile I had to work that night. My entire day was wasted waiting for my car to be done and they didn’t even touch it the entire day. I got offered a rental car for my next service day. That’s it. More

Great service. Very helpful and knowledgeable staff. Extremely friendly. Great experience. I would recommend them to friends and family. Very helpful and knowledgeable staff. Extremely friendly. Great experience. I would recommend them to friends and family. More