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NYE Volkswagen - Service Center

Rome, NY

4.7
132 Reviews

132 Reviews of NYE Volkswagen - Service Center

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December 18, 2024

Very professional, straight forward and excellent treatment. Tina took really good care of me as a customer. Very pleased with the service department and the quality job the mechanics perform. Overal More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ceklovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Tina helped my very first service experience at Nye VW in Rome to go absolutely perfect! She was so above and beyond helpful. It was a pleasure working with her. She really seems to care about her customers. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ceklovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager Jon was also very kind and helpful. Thank you very much. I feel very welcomed to your VW family.
December 16, 2024

Always friendly and efficient. Have never had any issues and have no plans to go somewhere else in the future. More

by nickvanlieshout92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Very friendly and accommodating. The service rep was confident in the work being done, and it was done efficiently and correctly. More

by erikmattox2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 07, 2024

Tina was great, got the part I needed and got it done same day. She kept me posted throughout the day and had to do some extra work to get the part for my car from another dealer. Thanks for everything More

by courtneycorigliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Ceklovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 07, 2024

Very professional on the phone. Kept me informed throughout the whole process. Took very good care of my wife with a loaner car as well. More

by JACOB.BUZBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 02, 2024

We have worked with this VW dealership for several years and they have been a pleasure to work with the entire staff! More

by beckydaiuto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 01, 2024

Friendly and helpful service reps and confidence in the work being done efficiently and correctly. More

by tbart2k01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Ceklovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 27, 2024

Both the sales department and service departments are always friendly, helpful, timely, attentive, and they go above and beyond. More

by RAIGANERIN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Ceklovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

A pleasant experience overall with terrific customer service. Tami was friendly and extremely competent in setting the appointment and getting parts ordered for work accomplished More

by THARDING861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Rickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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