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NYE Toyota - Service Center

Oneida, NY

4.8
364 Reviews

364 Reviews of NYE Toyota - Service Center

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October 26, 2024

My car had a recall. I brought it in three times I’ve been waiting weeks for the red flagged removed so that I can get my car inspected Inspection is due and I can’t g More

by billmanuele1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Geaslin
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Andrew was very kind and made sure everything was done right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! More

by dmartin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Quercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 26, 2024

My appointment was for8am. I dropped my car off the night before. At 10:30 I hadn't heard anything, so I called. It still wasn't in the shop yet. So, at 4:30 I still hadn't hea More

by Tulip5950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Toyota responded

"Tulip5950" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 25, 2024

I was kept informed during the process of analyzing the issue. The necessary part was ordered and was received in a timely manner. More

by PAULFITZPAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

The attempt to replace parts that did not need to be replaced caused be to rethink where I will be taking my vehicles for repair in the future! Got the job done elsewhere for half the cost. SHAME ON More

by DJOHNSON62454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

NYE Toyota responded

I am sorry for any inconvenience and misunderstanding, unfortunately you did not give us a chance to help you with different options available to you before telling us you had an emergency and needed the vehicle back. We stopped everything and had your vehicle back to you very quickly. In regards to parts not being needed our technician brought you out to the vehicle and showed you what was needed and why. Your mechanic purchased the exact parts we suggested from our parts department. I have the parts invoice in front of me. I am sure your mechanic was having trouble diagnosing your concerns and I am happy we were able to help with that but to go on social media and state SHAME ON YOU! That just isn't right. Thank you.

October 22, 2024

My experience at Nye Toyota was wonderful, Eric Brockway was wonderful answered all my questions was very helpful and so kind. We test drove one of the RAV4‘s. He made me feel very at ease. I always feel a More

by darwhit3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Grateful that they squeezed me into their schedule with little notice. Notifications were appreciated throughout the process Excellent More

by FRED.PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

The work that was ordered was done correctly. The items on the dashboard were not addressed- there was one tire that was underinflated. The clock was not reset. It would have been nice if those 2 More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Pleasant people, wait not too long, thank you! Also car drives great.. it was helpful when someone looked up what my warranty covers because I don't know lol More

by hassett.elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

I always go to NYE for my Tundra's service. It is the closest and I've always had good service More

by SRAYE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.