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NYE Toyota

Oneida, NY

4.8
1,061 Reviews
Thoughtful Amenities Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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1441 Genesee St.

Oneida, NY

13421

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Showing 1,061 reviews

November 03, 2024

Horrible, I would give zero stars if allowed. There is clearly underhanded behavior going on at this dealership. More

by law1981.lw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Geaslin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Winters
November 01, 2024

brando was excellent went out of his way to help me. it was a busy day but it was worth it with esp thanks to the sales mgr More

by karratj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

The employees in the service department at NYE are always very helpful and kind to me. They answer any questions I have and don't try to rope me into buying unnecessary services. I've never had a bad experie More

by Cw15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Toyota responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 27, 2024

No appointment but they got us right in for an inspection and alignment. Thanks so much! More

by jan.woodworth61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Winters
Oct 30, 2024 -

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 27, 2024

Best experience in have had at a dealership. NYE Toyota knows how to treat their customers. Thank you More

by WICKEDCHIC74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 26, 2024

I’m very pleased at how smooth this deal went through. Sam did a great job I love the car More

by earlreed4644
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2024

My appointment was for8am. I dropped my car off the night before. At 10:30 I hadn't heard anything, so I called. It still wasn't in the shop yet. So, at 4:30 I still hadn't hea More

by Tulip5950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Toyota responded

"Tulip5950" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 26, 2024

Andrew was very kind and made sure everything was done right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! More

by dmartin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Quercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoffrey Jones, Judy Winters
Oct 30, 2024 -

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

I was kept informed during the process of analyzing the issue. The necessary part was ordered and was received in a timely manner. More

by PAULFITZPAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

Brandon and Dan were great to work with! It was my first time buying a car and I’m very satisfied with the experience! More

by alexacontreras107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan and Brandon
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