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NYE Chrysler Dodge Jeep Ram
Oneida, NY
311 Reviews
At NYE Chrysler Dodge Jeep Ram, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, truck or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Dodge Durango, Jeep Grand Cherokee L, Gladiator, Ram 1500 and 1500 Classic. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Our showroom in Oneida is a quick drive from the surrounding Rome, Utica, Fayetteville, Cicero, and Gloversville areas. Our staff is happy to answer any and all Chrysler, Dodge, Jeep, or Ram questions that you may have so that you can make an informed decision about your next vehicle or caring for your current one. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 311 reviews
November 08, 2014
Lack of dedication or knowledge = expensive inferior work I recently blew the brake lines on my truck and couldn't get it in to my regular mechanic. Summit said they could get it in, so I took it there. The I recently blew the brake lines on my truck and couldn't get it in to my regular mechanic. Summit said they could get it in, so I took it there. The service adviser was very nice and accommodating. However, in the end, the mechanic either wasn't qualified or was simply too lazy to do the job right. They replaced the brake lines front to back and that work was fine. The service manager told me that the mechanic said the brakes are a little spongy and it may be rust on the caliper slides. I paid the bill and left. The brakes were more than a little spongy. The pedal went almost to the floor before there was any resistance, but could eventually be pumped-up. To me that means air in the lines. Prior to blowing the brake lines there were no issues at all with the brakes. I ended up taking the truck in to my regular mechanic and while the front lines were good, the rear bleeders were totally plugged. He removed the bleeders, cleaned them out and bled the brakes. They now are working properly; no sponginess or need to pump-up the brakes. The invoice said they bled the air and road tested. Obviously that wasn't the case. With results like this, after spending several hundred dollars, I will never take any vehicle of mine there again. Sad too, as they are a newer dealership with a friendly staff that is located close to me.....live and learn......... More
by Flat Broke
Employees Worked With
Only dealt with Service Adviser, Bob
