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NYE Chrysler Dodge Jeep Ram
Oneida, NY
271 Reviews
At NYE Chrysler Dodge Jeep Ram, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, truck or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Dodge Durango, Jeep Grand Cherokee L, Gladiator, Ram 1500 and 1500 Classic. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Our showroom in Oneida is a quick drive from the surrounding Rome, Utica, Fayetteville, Cicero, and Gloversville areas. Our staff is happy to answer any and all Chrysler, Dodge, Jeep, or Ram questions that you may have so that you can make an informed decision about your next vehicle or caring for your current one. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 271 reviews
April 09, 2025
Our salesman, Lee, was excellent and very responsive to our combination during the whole buying process from the first phone call to the final handing over the keys. our combination during the whole buying process from the first phone call to the final handing over the keys. More
by SSTARS19
Verified CustomerEmployees Worked With
Lee, Madison Beckwith
April 04, 2025
car I went to purchase was SOLD days before. .. then miraculously UNsold a week later. Dealership did not offer any additional financial consideration. Salesman forgot to put on registration .. then miraculously UNsold a week later. Dealership did not offer any additional financial consideration. Salesman forgot to put on registration sticker when I picked up the car. My experience was "ok", nothing significantly bad, just frustrating. internet "specialist" is a JOKE!!! Very UNhelpful More
by brenaud9065
Employees Worked With
Lee and internet specialist , Madison Beckwith
April 02, 2025
Took 3 visits to find the problem, and only after speaking with the Service Manager. speaking with the Service Manager. More
by david.p.burgess
March 31, 2025
Used express lane, got me in quickly with excellent service and helped me change filters that needed to be changed. service and helped me change filters that needed to be changed. More
by ndnbear12
Employees Worked With
March 31, 2025
They got me in quick and took great care of my vehicle with great customer service. Very polite. with great customer service. Very polite. More
by wyattstreeter599
March 29, 2025
I was very pleased with the fact that I was able to get an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep deale an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep dealer in Hamilton and couldn't get an appointment until 2 weeks later. To me that indicated that Nye was not very busy. I kind of had a feeling that they would make sure to find something wrong with the vehicle even though everything in my opinion was working just fine. No warning lights and I had just put new tires on the vehicle. Sure enough they failed my inspection because if windshield wipers. I stated that they just had worked fine the day before when it rained. So they took a picture of the wipers and told me that there was some fraying going on at the top end of the wipers. The charge was going to be $31.78/wiper. I promptly advised them that I was not going to pay that amount for wipers and that I would go across the street to Walmart and have them installed. My trip to Walmart was very successful because I was able to purchase 2 wiper blades installed for $22.63. I told the nice young lady (Jennifer) that it was that very reason that I did not like doing business with them. I really don't blame the individuals that I received service from because I am pretty certain that they are following orders and that they did so with as much grace as possible. More
by rkelly003
March 29, 2025
Great customer service . . Very Helpful, and very responsive to my needs. Able to identify the issue . Very Helpful, and very responsive to my needs. Able to identify the issue More
by bharp0723
March 24, 2025
I took my wife’s Jeep in for a noise it was making in the front end. Turns out the problem was the front right hub & bearings. The dealership quoted me an astronomical price of roughly $870. The part as I ca front end. Turns out the problem was the front right hub & bearings. The dealership quoted me an astronomical price of roughly $870. The part as I came to find out later was $225 part. But to get that part would have been a 3 - 5 week wait as there was a block on that part by Chrysler. Primarily because of the ridiculous estimate to repair my wife’s Jeep & secondly because of the unavailability of the part to both dealerships & customers I took my business elsewhere. When I did, I was told both front hub assemblies had to be replaced. How the xxxx does both hub assemblies break in just 2yrs of buying this vehicle brand new!? The cost to repair my wife’s Jeep was just over $600 for parts and labor. And it was fixed in a week. I’m quickly losing interest in Chrysler products and their service departments because of this and a previous repair needed on my wife’s Jeep, again, that was bought brand new. I’m seriously disgusted about this. More
by johntannahill
Employees Worked With
