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NYE Buick GMC - Service Center

Oneida, NY

4.4
134 Reviews

134 Reviews of NYE Buick GMC - Service Center

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November 16, 2024

I have always had my GMC Canyon serviced at NYE GMC. I have confidence in the service department and the service reps. I will continue to service my vehicle there for as long as I own it. More

by tbart2k01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know their names, but they were all very knowledgeable and helpful.
November 05, 2024

Was treated well by service staff, can't say much help from sales staff though. Up in the air as to where I will purchase my mext vehicle. More

by jlitz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Vaughn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

NYE Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

November 02, 2024

Clean and comfortable waiting area with coffee. The people were prompt, professional, courteous and pleasant. More

by dianemacdougall98
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

NYE Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 02, 2024

Had my car for 5 days for a wheel bearing and an automatic window motor. The antenna hadn’t arrived yet so this was another trip to Nye. I was told it would be no more than 2 hours and I could wait More

by deekaynh
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Webster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

NYE Buick GMC responded

"Deekaynh" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialgmc@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 30, 2024

I prefer the mechanics and service dept at the GMC division had problems with the Chevy division More

by DGSHERWOOD73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

I got in and out in a reasonable time without an appointment. Staff was pleasant and knowledgeable. More

by fvalenti55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

At my old garage, I became well acquainted with the service dept. I never felt uncomfortable or “silly” coming in with a problem. This is the way it is at Nye. The guys told me to stop in any time with More

by lafaduski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 27, 2024

The part came in quick, and the appointment was scheduled for installation without any problems. More

by banditvcmc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

NYE Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 21, 2024

Thanks for helping us out! I was assisting my parents with their car. Nye GMC was very helpful in resolving the issues :) More

by DDUNN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

NYE Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 18, 2024

Had a little bump in the road, but they completely made me, very satisfied very happy with their service and their customer service couldn’t be more helpful to me!!! Thank you, Cris for all you did for me More

by mbeauvais61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

NYE Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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