Myrtle Beach Hyundai

Do not buy a car from here!!!! I have never been talked to so disrespectfully in my entire life. I called up to find out what the procedure was to hand in a leased car when my mother passed away. Instea to so disrespectfully in my entire life. I called up to find out what the procedure was to hand in a leased car when my mother passed away. Instead of common courtesy and decency I got someone with a major attitude problem who made me feel stupid for asking the question. I was going to talk to someone when I drop off this car about buying another one but not anymore. I'll go out of my way to look elsewhere than to have to deal with anyone at this dealership. More

I complained about, what appeared to be a defect in my 2019 Hyundai Tucson, and the service manager told me that I must have been in an accident and damaged it. There was no accident. At first he agreed t 2019 Hyundai Tucson, and the service manager told me that I must have been in an accident and damaged it. There was no accident. At first he agreed to look into it, but when I submitted a negative review, he emailed me and told me he refused to even do that because I submitted the review. Very unprofessional. I doubt that I will ever purchase another Hyundai, but certain it won’t be from them. More

Very disappointed !!!!! Quoted and agreed to one price, higher price at signing and had already SOLD my previous car. Told car was being cleaned before I picked it up, car w Quoted and agreed to one price, higher price at signing and had already SOLD my previous car. Told car was being cleaned before I picked it up, car was NOT clean AT ALL !!!! (dog hair in carpet and seats), sticker glue still on window. They were friendly to get the sale, but once the sale was final no one calls back when you call to inform them of any issues.......... More

Can someone tell me what’s a bumper to bumper my car broke down last Sunday and 5 days later they said is not cover and the service unprofessional when you come there you feel like you bother them I’ll broke down last Sunday and 5 days later they said is not cover and the service unprofessional when you come there you feel like you bother them I’ll never come back here but or service here again liar unprofesional never again More

Do NOT use their service department!! They are absolutely unprofessional and rude! The person who checked me in was acted inconvenienced that i was at my appointment on time. It took over an hour and a half unprofessional and rude! The person who checked me in was acted inconvenienced that i was at my appointment on time. It took over an hour and a half for an oil change and tire rotation. When asked if they accepted other Hyundai competitors promotions or active duty discounts i was met with “once in a blue moon we offer discounts” from the lady who checked me out. When i explained it was ridiculous the way that customers are treated she said nothing. More

DO NOT BUY A CAR HERE!! When you buy a car you expect a great service dept and team. its convenient. close and affiliated! You WON'T get that here!! I have NEVER received good service here and here are jus great service dept and team. its convenient. close and affiliated! You WON'T get that here!! I have NEVER received good service here and here are just 2 of my stories with them! I needed a rim and tire. It was ordered Monday, we got the call today saying it was in. They said to come down and we'll get the tire/rim on. We leave work early to take the car down. We are there abt 90 mins and someone comes and says 'We're sorry it seems we rec'd the wrong part but the box was labeled properly. We got a spare rim not full size. It looks like some one ordered a rim and ret'd a spare.' BIG mistake telling me that because now you're telling me this piece went through THREE sets of hands and NO ONE caught this mistake?! It was a return so return dept NEVER checked it, it was SHIPPED and NO ONE checked the part and then REC'D and NO ONE checked it?! Their response, Sorry, We'll order another and it will be here Tuesday. UNACCEPTABLE and NOT ok!! Another past Service Dept nightmare story for MB Hyundai.. I had a short somewhere in my car that was a SAFETY hazard. I would turn my turn signal on and it shut off my headlights and dash lights. This is a huge safety concern/hazard especially at night. I called the Service dept and told them what was happening. I also told them I was leaving in two days to drive up to PA for vacation. They said sorry, we are booked solid. We can fit you in next week.. WHAT?! Did you not just understand what I told you?! I called my old dealership up in PA, Bowser Hyundai. Now mind you, I hadn't been there in 8-9 years because I had moved to SC. However, I was still in their records from my Grand Am. I told them what was going on and they said to bring the car In right away and we can take care of it for you. I THEN told them i wouldn't be in Pittsburgh for another 2 days, I was driving in for vaca. Their 1st response was, isn't there a Hyundai down there that can get you in. Well, we know how that went.. I told them no, they said ok, as soon as you get in town, come down so we can get the car looked at, you shouldn't be driving it with a short like that. Now THAT is how a service dept SHOULD react! You will NOT get service like that here!! I only shared 2 experiences about MB Hyundai service dept. I have more if you want them.. There was a guy in the waiting room today who had the nerve to say to me 'it isn't the dealership, it's the service dept' WRONG buddy!!! The dealership hires service dept management, the dealership signs service dept payroll checks!! They are one and the same! The dealership doesn't fix or address it, it is on them. Stay away from MB Hyundai More

Service Manager I recently had an issue with my 2017 Sonata and brought it to the attention of Joe, Service Manager. He was quick to listen, investigate and solve my I recently had an issue with my 2017 Sonata and brought it to the attention of Joe, Service Manager. He was quick to listen, investigate and solve my issue. I appreciate all those I came in contact with during my service at this dealership. Thank you Joe! More

bad-bad-bad Bad responses from personnel after buying a new car. No one could explain operational procedures. Joshua Lackey was able to comply. problem with lift Bad responses from personnel after buying a new car. No one could explain operational procedures. Joshua Lackey was able to comply. problem with lift gate not working with walk and key not working. Reluctant to deal with this Hyundai dealership. More

Informative and helpful. Our sales representative (Will) was informative, helpful, and a pleasure to deal with. Everyone involved in our purchase was helpful as well. Thank yo Our sales representative (Will) was informative, helpful, and a pleasure to deal with. Everyone involved in our purchase was helpful as well. Thank you for a terrific experience! More

Felt like I was bothering the service rep I stopped in to ask a question about if my car was covered under bumper to bumper warranty.The service rep made me feel like I was bothering him. I as I stopped in to ask a question about if my car was covered under bumper to bumper warranty.The service rep made me feel like I was bothering him. I asked about a oil change he never quoted a price just said I wouldn’t be able to get in maybe next week. I left to find a better dealer. More