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My Nissan of Grand Rapids

Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.7
94 Reviews
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3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

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Showing 94 reviews

May 12, 2026

very friendly, professional. would definitely buy from the. again. Totally trust the service techs for repairs More

by Dj
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul jones
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May 18, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We truly appreciate your kind words about our friendly and professional team. It means a lot to know you trust our service technicians and had such a positive experience with us. We look forward to helping you again whenever you need sales or service in the future!

May 06, 2026

4th car from Paul. Very good dealership Everything went better than expected. They always have everything done and ready when you walk thru the door. Paul is great More

by sammyt3
Recommend Dealer
Yes
Employees Worked With
Paul
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May 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for your continued trust and for being a valued customer. We’re glad to hear that your experience once again exceeded expectations and that everything was prepared and ready for you upon arrival. We truly appreciate your loyalty and kind words about Paul and our team. We look forward to assisting you with your next vehicle as well.

May 06, 2026

Personal sales staff. Went out of their way to find the perfect car for me. Not pushy just handled in a way that left me feeling confident in my purchase. More

by pdunnette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for your kind review and for choosing our dealership. We’re glad to hear our team provided a personalized, no-pressure experience and helped you find the perfect vehicle. We truly appreciate your feedback and look forward to serving you again in the future.

May 01, 2026

They would not fix the issue with my stereo speaker going out because it is intermittent, and they could not get it to go out when they had the vehicle. I even have video of the issue and they still will no More

by jgar70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Averi Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

April 29, 2026

Excellent experience all the way around. They exceeded our expectations. Excellent customer service in a caring environment. More

by pbrandsen
Recommend Dealer
Yes
Employees Worked With
Paul
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May 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for your kind review and for choosing our dealership. We are pleased to hear that your experience exceeded expectations and that our team provided excellent customer service in a caring environment. We truly appreciate your feedback and look forward to the opportunity to serve you again in the future.

April 20, 2026

They stuck with it and made it right The were fair on price and credits for work More

by pauldouglaswarner
Recommend Dealer
Yes
Employees Worked With
Jeremy in service
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Apr 21, 2026 -

My Nissan of Grand Rapids responded

Paul, thank you! We’re glad our team made things right and that you felt pricing and credits were fair. We appreciate your support!

April 17, 2026

They are wonderful to deal with. Devon Smith is a great guy to buy a car from! More

by mrselainesmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

My Nissan of Grand Rapids responded

Thank you for the kind words! We’re so glad you had a great experience. Devon truly appreciates the recognition, and we’re grateful you chose us for your vehicle purchase. Enjoy your new ride!

April 11, 2026

The man behind the service desk that greeted me as soon as I walked in was so nice. He explained to me about the time frame for the recall that I was coming in for and offered the shuttle. They completed t More

by phatcheeeks08
Recommend Dealer
Yes
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Apr 13, 2026 -

My Nissan of Grand Rapids responded

Thank you for your wonderful review! We’re thrilled to hear you had such a positive experience from start to finish. It’s great to know our service team was able to assist you promptly, keep you informed, and take care of both recalls during your visit. We truly appreciate your business!

April 06, 2026

Everyone was very friendly , patient, polite. Worked thru My lease and I drove away with the car I wanted. More

by heidiroine1
Recommend Dealer
Yes
Employees Worked With
Jeff and others from their department Everyone was so friendly and helpful.
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Apr 09, 2026 -

My Nissan of Grand Rapids responded

Thank you for sharing your experience. We’re glad our team was able to make your leasing process smooth and enjoyable. Congratulations on your new vehicle—we value your trust in us.

April 03, 2026

Everyone was extremely helpful and friendly On a busy day, they never seemed stressed or rushed More

by Bethanyann3718
Recommend Dealer
Yes
Employees Worked With
Robert, Sarah, and Paul?
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Apr 09, 2026 -

My Nissan of Grand Rapids responded

Thank you for the thoughtful feedback. We’re glad our team was able to create a welcoming and stress-free experience despite a busy day. We appreciate your trust and look forward to serving you again.

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