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My Nissan of Grand Rapids

Grand Rapids, MI

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Employees
Reviews
Vehicles
4.7
94 Reviews
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3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

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Showing 94 reviews

July 27, 2026

They did a great job from start to finish answered all my questions and made the car buying experience easy More

by Breal
Recommend Dealer
Yes
Employees Worked With
Paul jones
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Jul 29, 2026 -

My Nissan of Grand Rapids responded

Thank you for your 5-star review! We appreciate you taking the time to share your experience. We're glad to hear our team provided clear communication and made your vehicle purchase process easy and enjoyable. Thank you for choosing us, and we look forward to serving you again in the future!

July 24, 2026

It was efficient and satisfactory. The service person went through the findings of the inspection to my satisfaction. More

by ONANKM
Recommend Dealer
Yes
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Jul 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for taking the time to share your feedback! We're glad to hear your service visit was efficient and that our team thoroughly reviewed the inspection results with you. We appreciate your business and are always looking for ways to make every visit a 5-star experience. We look forward to serving you again!

July 15, 2026

I was here last week for maintenance. I told them to check the grinding noise when making a right turn. After 2 hrs I was told that everything was done. Apparently not, the grinding was s More

by PEBBLES879
Recommend Dealer
No
Employees Worked With
Repair
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Jul 17, 2026 -

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

July 07, 2026

Paul is incredibly kind and professional! I have purchased two vehicles from Paul and I'll do it again in a year! More

by jknauf
Recommend Dealer
Yes
Employees Worked With
Paul Jones
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Jul 10, 2026 -

My Nissan of Grand Rapids responded

Thank you for your wonderful 5-star review! We're so glad to hear Paul has provided you with such kind and professional service. We truly appreciate your continued trust and look forward to helping you with your next vehicle when the time comes!

July 01, 2026

I have always had very good service at My Auto of Grand Rapids. I enjoy working with Jeremy and his team Charlie and Olivia. They always let me know what services are due or coming up so I can always prepa More

by jmarsh1057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bliss
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Jul 10, 2026 -

My Nissan of Grand Rapids responded

Thank you for your kind words and your 5-star review! We're so glad Jeremy, Charlie, Olivia, and the team continue to provide great service and keep you informed about your vehicle's maintenance. We truly appreciate your recommendation and look forward to seeing you again!

June 29, 2026

The people were great. Very helpful with no pressure. The salesman that sold me my new car was awesome. He backed me up when I kept changing my mind and pulled up with a ca More

by lnadwodnik
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff and Teddy.
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Jun 30, 2026 -

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We’re glad you had a helpful, no-pressure experience and that your salesperson was able to find the perfect vehicle for you. We appreciate your recommendation and your business!

June 23, 2026

Outstanding Outstanding from the beginning to the end everything was explained and loved the video from the tech showing underneath the car More

by MLKNIGHT1958
Recommend Dealer
Yes
Employees Worked With
Or
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Jun 30, 2026 -

My Nissan of Grand Rapids responded

Thank you for the amazing 5-star review! We're so happy to hear everything was clearly explained and that the technician's inspection video was helpful. We appreciate your trust in our team and look forward to serving you again!

June 18, 2026

Great people, explained everything really well and worked with us to get exactly what we wanted. More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Burse Jr.
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Jun 22, 2026 -

My Nissan of Grand Rapids responded

Brian, thank you for your review! We're glad to hear our team took great care of you and explained everything clearly while helping you find exactly what you wanted. We appreciate your business and look forward to serving you again in the future!

June 17, 2026

She helped us a lot. She was patient with us while making the decision. Everyone we worked with was helpful and very professional More

by rbrauda
Recommend Dealer
Yes
Employees Worked With
Emily
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Jun 22, 2026 -

My Nissan of Grand Rapids responded

Thank you for your 5-star review! We're glad Emily and the team provided patient, helpful, and professional service. We appreciate your business and look forward to seeing you again at My Auto Grand Rapids!

June 05, 2026

Clean store, nice waiting area but lengthy wait time fir my service (and hour 15 minutes) More

by Vbailey422
Recommend Dealer
Yes
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Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for taking the time to share your feedback and for the 4-star review. We're glad to hear you enjoyed our clean facility and comfortable waiting area. We sincerely apologize that your service visit took longer than expected. We understand that your time is valuable, and we appreciate your patience. Your feedback helps us identify opportunities to improve our efficiency and provide an even better experience in the future. We hope to have the opportunity to deliver a 5-star visit next time. Thank you for choosing us!

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