Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

My Nissan of Grand Rapids

Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.7
77 Reviews
Contact Dealership

3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

Directions

Filter Reviews By Type

Showing 77 reviews

May 16, 2026

Dealership was great no problems, salesmen were informative and helpful They answered all my questions More

by m69cline
Recommend Dealer
Yes
Employees Worked With
Don't remember a name but they were awesome
Report | Print
May 13, 2026

People were pleasant. Car issue was fixed, but came out with another issue Airbag light More

by adam.clark270
Recommend Dealer
No
Report | Print
May 13, 2026

James is AMAZING! !! We needed a car in a hurry and as always he came through for us. Recommend him 1000 time over! More

by j.wilterdink
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Balder
Report | Print
May 12, 2026

very friendly, professional. would definitely buy from the. again. Totally trust the service techs for repairs More

by Dj
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul jones
Report | Print
May 06, 2026

4th car from Paul. Very good dealership Everything went better than expected. They always have everything done and ready when you walk thru the door. Paul is great More

by sammyt3
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
May 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for your continued trust and for being a valued customer. We’re glad to hear that your experience once again exceeded expectations and that everything was prepared and ready for you upon arrival. We truly appreciate your loyalty and kind words about Paul and our team. We look forward to assisting you with your next vehicle as well.

May 06, 2026

Personal sales staff. Went out of their way to find the perfect car for me. Not pushy just handled in a way that left me feeling confident in my purchase. More

by pdunnette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for your kind review and for choosing our dealership. We’re glad to hear our team provided a personalized, no-pressure experience and helped you find the perfect vehicle. We truly appreciate your feedback and look forward to serving you again in the future.

May 01, 2026

They would not fix the issue with my stereo speaker going out because it is intermittent, and they could not get it to go out when they had the vehicle. I even have video of the issue and they still will no More

by jgar70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Averi Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2026 -

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

April 29, 2026

Excellent experience all the way around. They exceeded our expectations. Excellent customer service in a caring environment. More

by pbrandsen
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
May 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for your kind review and for choosing our dealership. We are pleased to hear that your experience exceeded expectations and that our team provided excellent customer service in a caring environment. We truly appreciate your feedback and look forward to the opportunity to serve you again in the future.

April 20, 2026

They stuck with it and made it right The were fair on price and credits for work More

by pauldouglaswarner
Recommend Dealer
Yes
Employees Worked With
Jeremy in service
Report | Print
Apr 21, 2026 -

My Nissan of Grand Rapids responded

Paul, thank you! We’re glad our team made things right and that you felt pricing and credits were fair. We appreciate your support!

April 17, 2026

They are wonderful to deal with. Devon Smith is a great guy to buy a car from! More

by mrselainesmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

My Nissan of Grand Rapids responded

Thank you for the kind words! We’re so glad you had a great experience. Devon truly appreciates the recognition, and we’re grateful you chose us for your vehicle purchase. Enjoy your new ride!

1
2
...
8