Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

My Nissan of Grand Rapids

Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.7
94 Reviews
Contact Dealership

3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

Directions

Filter Reviews By Type

Showing 94 reviews

June 02, 2026

Service was good but I honestly thought $105. 00 was expensive for an oil change, even though it was synthetic oil, which I didn’t request. I’ll go elsewhere for that service. More

by JMNORDY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for taking the time to leave us a review and for your feedback. We're glad to hear you were satisfied with the service you received. We understand your concerns regarding the cost of the oil change and appreciate you sharing your perspective. Pricing can vary depending on the manufacturer-recommended oil type and vehicle requirements, but we understand the importance of clear communication regarding services and costs. Your feedback is valuable and will help us continue improving the customer experience. Thank you again for your business, and we hope to have the opportunity to serve you again in the future.

May 31, 2026

Welcoming, helpful, and understanding They were very nice and more than understandable when it comes to a budget. We were only planning to look, but ended up with a car that I love More

by savannah.m.baker
Recommend Dealer
Yes
Employees Worked With
Drew
Report | Print
Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We're so happy to hear that our team was welcoming, helpful, and understanding throughout your vehicle search. Finding a vehicle that fits both your needs and your budget is important to us, and we're thrilled that what started as "just looking" ended with you driving home in a car you love. We truly appreciate your trust in our team and look forward to serving you again in the future. Enjoy your new vehicle!

May 26, 2026

Outstanding customer service completed in a timely fashion. Everyone was in a great mood clear communication would recommend. More

by WINGS101010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie & Olivia
Report | Print
May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the great review! We’re happy to hear you received outstanding customer service and clear communication from our team. Providing a fast, positive experience is always our goal. We truly appreciate your recommendation and look forward to assisting you again in the future!

May 24, 2026

I like the dealership and had great experience but had service done and ask for parts back and didn't receive all of them and didn't notice until I got home which I was not happy at all. More

by CIA030671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
May 27, 2026 -

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

May 21, 2026

Every one was very friendly and checked in on me The service was fast ans easy More

by meliss252
Recommend Dealer
Yes
Employees Worked With
Charlie
Report | Print
May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We’re glad to hear our team made your visit friendly, fast, and easy. We appreciate you choosing us for your service needs and look forward to seeing you again next time!

May 21, 2026

It was fine. A service was fine, no complaints. Have been coming here for years More

by clevelanddavid7
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Report | Print
May 27, 2026 -

My Nissan of Grand Rapids responded

We appreciate your continued support over the years and are glad to hear everything went smoothly during your recent service visit. Thank you for choosing us — we look forward to seeing you again next time!

May 19, 2026

Stopped in for an oil change. They changed the oil and roasted the tires. Very fast and efficient. Super friendly. More

by chaddevos
Recommend Dealer
Yes
Report | Print
May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the great review! We’re glad to hear you had a fast and friendly experience with us. We appreciate you trusting our team with your vehicle and look forward to seeing you again for your next service visit!

May 16, 2026

Dealership was great no problems, salesmen were informative and helpful They answered all my questions More

by m69cline
Recommend Dealer
Yes
Employees Worked With
Don't remember a name but they were awesome
Report | Print
May 18, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience with our dealership and that our sales team was informative and helpful throughout the process. Providing excellent customer service and answering all your questions is always our goal. We appreciate your support and look forward to assisting you again in the future!

May 13, 2026

People were pleasant. Car issue was fixed, but came out with another issue Airbag light More

by adam.clark270
Recommend Dealer
No
Report | Print
May 18, 2026 -

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

May 13, 2026

James is AMAZING! !! We needed a car in a hurry and as always he came through for us. Recommend him 1000 time over! More

by j.wilterdink
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Balder
Report | Print
May 18, 2026 -

My Nissan of Grand Rapids responded

Thank you so much for the amazing review! We’re thrilled to hear James was able to help you find the right vehicle quickly and make the process a great experience. We truly appreciate your recommendation and your continued trust in our team. Enjoy your new vehicle, and we look forward to assisting you again in the future!

1
2
3
...
10