Murgado Ford of Chicago

Always Great Service !!!!! Keep up the good work !!! Love the service that I get when I brink the Lincoln in for service. The staff are wonderful and make you feel at home. Keep up the good work !!! Love the service that I get when I brink the Lincoln in for service. The staff are wonderful and make you feel at home. More

Excellent Everyone is very attentive. Your facility seems to be well organized and on the ball with customer service. I appreciate this, my time is important. I Everyone is very attentive. Your facility seems to be well organized and on the ball with customer service. I appreciate this, my time is important. I applaud you in the systems you have in place to provide excellent customer service. Thank you! More

Excellent service all around This is by far the best experience I have ever had getting my car serviced at a dealership. It was super easy to schedule and I got a reminder call a This is by far the best experience I have ever had getting my car serviced at a dealership. It was super easy to schedule and I got a reminder call about the appointment. The service area was spotless and the everyone was super friendly and professional. I will definitely return for service and also to buy a new Ford when I'm in the market again! More

Professional and Nice Service People After my first time using a dealer for service I understand the advantages. The staff was friendly, communicative, and professional. Although I brou After my first time using a dealer for service I understand the advantages. The staff was friendly, communicative, and professional. Although I brought my car in for a simple check as to why the low tire pressure light was on the car still received a full evaluation. This really put my mind at ease. Plus, they found a nail in a tire. A simple low cost patch remedied the situation. The wait time was over an hour, but the warm chocolate chip cookies helped to pass the time in a good way:-). More

Excellent service in a great facility I am always impressed with the calm, efficient service and the light clean comfortable waiting areas. I like the way I am able to have the same servi I am always impressed with the calm, efficient service and the light clean comfortable waiting areas. I like the way I am able to have the same service consultant. Fox Ford gives complete information and respects me, even though I have an older Mercury Mariner. More

Amazing Experience!!!! This was the best customer service experience I have ever had across the board thanks to JT Nordstrom and Maya. They spent an entire week dealing with This was the best customer service experience I have ever had across the board thanks to JT Nordstrom and Maya. They spent an entire week dealing with us going back and forth on what vehicle we wanted, year, color, etc....we were very indecisive but ultimately went with a Explorer. It was such a painless and easy process because of these two. we never once felt pressured by them to purchase or pushed beyond our budget. They are very matter of fact and skip over the back and forth haggling. I will tell everyone to purchase their next vehicle with these two. Thanks again for being THE BEST!!!! More

Purchased a Ford Explorer Great experience. Very knowledgable and reliable salesman who helped with every question we had. Love the Ford App as well which they took the time to Great experience. Very knowledgable and reliable salesman who helped with every question we had. Love the Ford App as well which they took the time to sit down and explain. Everyone was very friendly. More

Got what I wanted Jacob, got me exactly the truck I wanted, exactly when he said I’d have it. William in finance treated me with respect, made me smile, and made sur Jacob, got me exactly the truck I wanted, exactly when he said I’d have it. William in finance treated me with respect, made me smile, and made sure I walked away happy. 5 stars. Jason More

It took over three weeks to get my vehicle in for service. I I was told that there were no loners available. Then they couldn’t complete all repairs because some of them had to be approved by the factory. I have I was told that there were no loners available. Then they couldn’t complete all repairs because some of them had to be approved by the factory. I have had my MKT back for almost a week and still no call about fixing the stitching on the door panel. I was also not given my car report. I have the extended warranty and expect Fox to honor it. The service guy Sergio, was always professional and courteous More

Quick and knowledgeable staff The service was quick and the staff was friendly. I love this dealership! I will definitely recommend to friends and family. Try to set up an appointm The service was quick and the staff was friendly. I love this dealership! I will definitely recommend to friends and family. Try to set up an appointment if possible! More