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Murgado Ford of Chicago

Chicago, IL

4.8
938 Reviews

2501 N Elston Ave

Chicago, IL

60647

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938 Reviews of Murgado Ford of Chicago

August 26, 2020

Alonzo helped me out at the service desk. He was so friendly that it just about made my day! My tire had an air leak that they were able to patch up quickly and efficiently. More

by cargal13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonzo
Aug 27, 2020 -

Murgado Ford of Chicago responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 24, 2020

I have purchased many new automobiles in my life and I'm pleased to say that this purchase was to most enjoyable and smooth one ever. My sales person Chappy could not have done a better job. More

by wbarnhisel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chappy and Joe
Aug 25, 2020 -

Murgado Ford of Chicago responded

Thank you for the feedback! We are happy to hear about your positive experience at Fox Ford Lincoln, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 22, 2020

Came in for service on AC controls. Problem was diagnosed and repaired in a short time. Excellent job. This dealership does excellent work. Cost was a little bit high though. Service rep was friendly and he More

by Eldorado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boring Koteski
Aug 24, 2020 -

Murgado Ford of Chicago responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 20, 2020

Heather at the service desk was really nice and very helpful, great personality. It was my first trip back to the dealer since we purchased our 2018 Ecosport Titanium from the used car lot. Only had 17 More

by Scott_radz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, service desk
Aug 21, 2020 -

Murgado Ford of Chicago responded

Thanks for your outstanding review, Scott! I'm very happy to hear that Heather was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 19, 2020

Appreciate the fast and excellent service. With everything going on today, you guy's were still able to get our fleet in and out. Thank You. More

by phillip.mcghee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alonza
Aug 20, 2020 -

Murgado Ford of Chicago responded

Phillip, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 17, 2020

It took a little while for someone to call back but when I brought my F-150 in for service, the work was good and prices were fair. The service was excellent and responsive. More

by billkulanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John was great
Aug 17, 2020 -

Murgado Ford of Chicago responded

Bill, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 15, 2020

The last few times I have had Boris as the person helping me. He is always polite and explains everything that was done with the car. I wanted to wait for the work to be done and he suggested that I don’t be More

by Gancubs
Recommend Dealer
Yes
Employees Worked With
Boris
Aug 17, 2020 -

Murgado Ford of Chicago responded

Thanks for your outstanding review! I'm very happy to hear that Boris was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 14, 2020

Great service as always Pleasant, courteous assistance, accurate estimates, and rapid service as always at Fox. Especially appreciated the quick help from Heather, and still More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Dockins
Aug 17, 2020 -

Murgado Ford of Chicago responded

Hi Francis, and thanks for the great feedback! We're very happy that Heather was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 12, 2020

Fox Ford was great. Text message updates helped me stay on top of where my car was in service process. I was even able to approve additional service on my phone. More

by jack.miya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 13, 2020 -

Murgado Ford of Chicago responded

Jack, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

August 12, 2020

Heather handled my routine maintenance service visit. Everything went well and everyone at the dealer was following the Covid guidance and wearing masks. Vehicle was returned properly sanitized as far as More

by Mark R.
Recommend Dealer
Yes
Employees Worked With
Heather
Aug 13, 2020 -

Murgado Ford of Chicago responded

Mark, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Heather does for Fox Ford Lincoln and our customers. Hope to see you again soon! All the best, Joe Etzkorn| General Manager | 773.687.7800 | jetzkorn@foxmotors.com

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