Murgado Ford of Chicago
Chicago, IL
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938 Reviews of Murgado Ford of Chicago
Review is limited as service could not be completed. There is a parts back-up due to supply chain so service had to be deferred to a future visit. There is a parts back-up due to supply chain so service had to be deferred to a future visit. More
Appointment availability. Nick from service Thoroughly answered all my questions. He reassured me, my vehicle was operating at normal performance. answered all my questions. He reassured me, my vehicle was operating at normal performance. More
Chappy was fantastic. He got me in and out with exceptional customer service. Super friendly, easy to talk to and he served our country. Awesome guy. exceptional customer service. Super friendly, easy to talk to and he served our country. Awesome guy. More
My experiences with the dealership-- from sales to service-- have been perfect. Enjoyed working with the sales people 2 years ago... and Nick, in service, twice since. No complaints from me! Thank you service-- have been perfect. Enjoyed working with the sales people 2 years ago... and Nick, in service, twice since. No complaints from me! Thank you-- More
Do not shop here. Looking over the reviews and there seems to be a history of the store waiting for a great deal on a car coming in and then then either selling to a friend or selling the car behind the seems to be a history of the store waiting for a great deal on a car coming in and then then either selling to a friend or selling the car behind the back of a person willing to buy it at the agreed price. Avery the store manager can walk around the obvious recurring problem that this dealership has by saying first come first serve (because I was there first). I came in Thursday and told them I wanted to buy it on the spot. They Told me that it's a great deal and the mechanic would be done with it on Monday and I can come in and buy it, I offered my credit card and he told me don't worry about it. I told him text me the minute it is ready. 1:39pm the next day he said it's almost ready and to be ready to come in, in an hour or two. Then no response til the next morning that my car was sold. The issue with this is Avery told me they came in at 9am on Friday and bought the car. I was told at 1:30pm on Friday the car was still an hour or two before being ready to be. Someone was lying. Will be going to the BBB. Someone needs to be held accountable or this will keep happening. If the car wasn’t ready to be bought they shouldn’t have posted it online!!! Should not be allowed to sell a car to a friend when promised to someone else More