Muller Subaru

I recently purchased a new car at Muller Subaru. It was a very easy and pleasurable experience. Everyone that I dealt with was straightforward, friendly and knowledgeable. My salesperson Bob was terrific. very easy and pleasurable experience. Everyone that I dealt with was straightforward, friendly and knowledgeable. My salesperson Bob was terrific. So were Mark and Mike Muller - each of them made a point of extending themselves to me. The dealership helped me find the car I wanted, going so far as to bring it in from another location when it was not available on the lot. I would definitely recommend Muller Subaru to others. More

Great Customer Service, good final price, top level friendliness, quick, professional work. Big thanks to Karl Novitskiy, Bob Szramek, Al Svita. I will defenetely get back to purchase again, and recomm friendliness, quick, professional work. Big thanks to Karl Novitskiy, Bob Szramek, Al Svita. I will defenetely get back to purchase again, and recommend to all my friends. - Mark H. More

Ben, Karl, and the rest of the staff at Mueller made purchasing a new Outback and "easy to work with" expeirence. Both Ben and Karl were helpful with all area of the Outback including features and bene purchasing a new Outback and "easy to work with" expeirence. Both Ben and Karl were helpful with all area of the Outback including features and benefits for various packages. Ben's understands Subaru and functions very well. I believe Mueller Subaru goes far beyond expections with pleasing custormers. Thank you too for Mark Mueller who operates a very effienct group of dealerships. More

This is my second experience at this dealership and most definitely my last. Unfortunately, with both experiences, this dealership doesn't really care that much about your car. Others, for example, treat yo definitely my last. Unfortunately, with both experiences, this dealership doesn't really care that much about your car. Others, for example, treat your car like it was their own so I'll be going back to those places now even if it is a much longer drive. This dealership also doesn't offer to accommodate you very well and I have had an argument with them because they refused to give me a loaner car even though that is guaranteed with my warranty. And now my A/C is out again with the exact same issue that I went to this place for just over a month ago. This place also has issues where even if you have an appointment, they will wait much longer to start working on your car and of course your car won't be ready when they tell you it will be. Even though this place is only 3 miles from me, I'm definitely going to drive the 25 miles to a dealership where I've had EXCELLENT service at. It's just disappointing that you can't be trusted. Guess that's why they say it's so hard to find an honest mechanic because it really is after experiences at this dealership. Shame on you! I'd expect you to treat my car like it was your own... More

Our experience with the Subaru Impreza lease purchase at Muller has been exceptional. The pricing received from Muller was very competitive and second to none comparing to other Subaru dealerships in the a Muller has been exceptional. The pricing received from Muller was very competitive and second to none comparing to other Subaru dealerships in the area. We thoroughly enjoyed our experience here. I think this is the reason why our company purchased majority of our company fleet vehicles as well as personal vehicles from Muller for the exact reasons. The only thing that I would like to point out is that Muller didn't indicate the fact that this vehicle has already accumulated almost 200 miles through a trade until the time of signing, whether it was a demo or purely driven miles from the trade. We didn't care much for it because it is a lease vehicle, but if this is a new purchase, we would've considered other options or final pricing. Also, we have indicated that the vehicle needs better cleaning/detailing before the actual pick up, and it was not performed as requested. The interior door handles were dirty and filled with greasy finger marks as well as various debris throughout the interior. Those are just small things, but other than that, the Muller experience has been exceptional as I have indicated above. I strongly recommend Muller as the prime candidate to anyone who are considering a Subaru, VW, Nissan or Honda as their next car. More

I am thoroughly pleased by the experience I had at Muller Subaru. Bob Szramek was such a pleasure to work with - very kind, patient, and obviously very knowledgable in his field. I had 3 criteria for my idea Subaru. Bob Szramek was such a pleasure to work with - very kind, patient, and obviously very knowledgable in his field. I had 3 criteria for my ideal car - all wheel drive, sedan variety, and within my price range. Within an hour Bob helped me find a car that met all my needs and more. Throughout this experience I just had a really good feeling about Bob - I felt I could trust him and I knew he had my best interests at heart. If I were to ever buy another car, I definitely would seek him out first, and I would definitely recommend him to my friends and family. More

Ben made my first ever independent car-buying experience absolutely painless, and even borderline fun on occasion. This was an overall great experience with him and Muller Subaru that, in theory, I would li absolutely painless, and even borderline fun on occasion. This was an overall great experience with him and Muller Subaru that, in theory, I would like to repeat. However, given the longevity of Subarus and my satisfaction with the used Forester I purchased, I may not have the chance for another 10 years. Ben utterly surprised me with the fantastic attitude and approach he took to selling me a sweet little car, plus my trade-in, which actually took a fair amount of patience on both our parts. At the end of the day, it seems like Ben was much more of a customer's advocate, trying to get the best for me, the customer, and not simply trying to shark anyone out of what they're able to pay. Popular wisdom has it that buying a used car is a trial upon one's soul and pocketbook: By default, the dealer will try to sell you something that's not even what you really want, or worth your money, and give you as little as possible in return for your trade-in. "Negotiating" with them is basically them telling you you're stupid for not "doing this deal" to their benefit and you having to stand fast against their impugning of logic and fiscal sense. With Ben, I was entirely comfortable telling him my absolute can and cannot values. He, in turn, made the deal work for me, never nagging or trying to move my positions from what I'd established. This shows the large amount of respect Ben has for the customer, and I very much appreciated that. tl;dr: Ben is awesome, and a very comfortable person from which to buy a car. If you have the chance, do it. There's no chicanery or dishonesty to him, he'll make it work for you and you'll drive away happy. Also, on the dealership side, my used car came with a warranty (90 days/3000 miles) which is very rare these days, and saves you the cost of an independent inspection, pre-purchase. Muller warranties all their used cars, so keep that in mind. More

Bob was a terrifc salesperson. When I walked in the door, he greeted me with a smile and asked if I had any questions or if he could be of any help. He took me around and showed me the cars, colors, a door, he greeted me with a smile and asked if I had any questions or if he could be of any help. He took me around and showed me the cars, colors, and options I was interested in. He also took the time to check pricing of add-ons and availabilty. He talked about the service department and hours. He did not give me a hard sell, but rather gave me lots of information on the car and did not pressure me in any way. I explained I was considering 2 other non-Subaru vehicles. He gave me his thoughts on how the Subaru vehicle was better with certain things in comparison. He followed up with an email a few days later to see if I had any more questions or if he could be of further help. I came back a week after my initial visit to purchase an Outback from Bob. The price negotiation was painless, as well as the financing and paperwork. I was able to drive my new Outback off the lot in under 2 hours from the time I walked in! This included the time Bob took to show me all of the bells and whistles on my new car which was great. I had to return to the dealership about a week later to have some extras put on my car that I had ordered. The service department was just as friendly, knowledgeable and accomodating as Bob. They washed my car and delivered it inside the garage since it was raining outside. I received several follow up emails and a call from Muller Subaru to be sure that the sales and service experience I had went well and to be sure I was happy with my purchase. I couldn't be happier with my Outback, especially since the whole buying experience at Muller was a no-hassle and positive one! Thanks Bob and Muller Subaru for your help and outstanding customer service. I have been raving about my car and your dealership to everyone! I feel like I am part of the Muller Subaru family! More

This dealer ship makes buying a Subaru easy. They listen to what you want and make it happen. Mark Mueller the owner was there and he was easy to talk with. It is obvious this team believes in the brand an to what you want and make it happen. Mark Mueller the owner was there and he was easy to talk with. It is obvious this team believes in the brand an the cars they sell. More

This was my first car buying experience and i know that it could not have gone better. Bob made everything so easy to understand and he made the process less stressful. He is a fantastic salesman and i wou it could not have gone better. Bob made everything so easy to understand and he made the process less stressful. He is a fantastic salesman and i would definitely come back to this dealership because of him. More