Muller Subaru

Unexpected Service I stopped by the service department a few weeks ago and ask if someone could look at the scratches on my hood. After checking them out, Alex went bac I stopped by the service department a few weeks ago and ask if someone could look at the scratches on my hood. After checking them out, Alex went back in the shop and came out with a can of waxing compound and proceeded to start rubbing them off. Although he kept working away at it, I thanked him and said that I would buy a can and finish the job. I thanked him again and tried to give him a few dollars, but he refused. Even though I didn't lease my Forester at Muller (which Alex noted), l intend to make them my first visit when I'm in the market again. Thanks again Alex! L. Smith More

Purchased new Outback under less than ideal circumstances My wife and I were looking for a new car this year after I was in a fairly bad head-on collision and our previous car (2008 Prius) was totaled. We wer My wife and I were looking for a new car this year after I was in a fairly bad head-on collision and our previous car (2008 Prius) was totaled. We were considering a new Prius and a used Volvo V60 and decided, on a whim, to stop in at Muller Subaru. I'm so happy we stopped! We met first with Ben, who gave us all the details and convinced us to consider adding an Outback to our list for comparison. Ben was great - not pushy at all, and didn't try to tell us that our other options were wrong. He just gave us the facts and put us at ease. We were driving a rental at the time, after the accident, so we had a pretty tight schedule. On top of that, I was pretty well-sedated for the injuries from the accident. Ben was extremely patient with us and made us very comfortable. He had to be out of the office the next week and, since we had to purchase a car right away, he introduced us to Bob to follow up with if we decided to go with the Outback. Bob was just as patient, informative, and friendly as Ben and he helped us answer some questions as we finalized our decision. I can't say enough about both Bob and Ben, and the dealership. This was BY FAR the best experience I've had with a car purchase. There was no pressure at all, and they made what was a difficult situation go extremely smoothly. More

New car I worked with Jeff S. to purchase a new Subaru CrossTrek. This is my very first car buying experience and he was amazing. He was patient and kind and I worked with Jeff S. to purchase a new Subaru CrossTrek. This is my very first car buying experience and he was amazing. He was patient and kind and didn't try to hassle me. He took a lot of time to explain everything. I would definitely recommend him More

Disappointing Experience My daughter bought her first car recently, a 2013 Subaru Outback from Muller Auto Group. She paid for the vehicle in full with a personal check (no f My daughter bought her first car recently, a 2013 Subaru Outback from Muller Auto Group. She paid for the vehicle in full with a personal check (no financing). Because she banked out of state, Muller informed us that the funds needed to clear to their account before they would release the vehicle.....that's understandable. She was also asked to fill out a credit application in the event the funds didn't clear.....which proved to be superfluous. The thing that was most disappointing though was that the money cleared to Muller's account the day after she wrote them a check, but Muller wouldn't release the vehicle until they received a copy of the returned check. As a result, we waited an additional five days to take possession of the vehicle. During that time, Muller had my daughter's money, a completed credit application, and her car. Our bank said they had never dealt with a dealership with such a goofy policy. The dealership did end up releasing the vehicle six days after my daughter paid for it, but only after our bank met Muller's demands and sent a copy of the returned check. This led to multiple phone calls and trips to the dealership which was a big hassle. Their policy is outdated, inflexible, and highly impersonal. Because of this experience, we do not intend to return to Muller in the future. More

Amazing service and trustworthy sales department Took my car in for service and as always had an amazing experience. Was given a 2016 Forester to drive while they worked on my car. Fell in love with Took my car in for service and as always had an amazing experience. Was given a 2016 Forester to drive while they worked on my car. Fell in love with the new model. On return for my car I talked with Jeff and he gave me an amazing deal on a trade in for my 2015 Subaru Forester. The service I have received at this location will always have me coming back. Thank you Jeff in the sales department and Kevin in service. One happy Subaru owner!!!!!! More

Love our Forrester! We had a wonderful experience purchasing our new Subaru Forrester from Bob Szramek. He was knowledgable and also didn't pressure us at any point. We We had a wonderful experience purchasing our new Subaru Forrester from Bob Szramek. He was knowledgable and also didn't pressure us at any point. We got the car we wanted for the price we wanted - couldn't be happier! More

Excellent follow -up By Bob and Joe Muller Subaru has been an excellent dealer for us and our Subaru care. Bob and Joe followed up promptly recently on a warranty questions and solved t Muller Subaru has been an excellent dealer for us and our Subaru care. Bob and Joe followed up promptly recently on a warranty questions and solved the problem faster than I expected. Kevin in service has always been quick to take care of our needs and acts like he is taking care of his own car when we need to have any service work done Follow up after buying a replacement vehicle could not have been better More

Guaranteed superb! I was able to purchase a vehicle I've wanted for over a year! Regained confidence in Volkswagon again.Two great salesmen in highland Il Larry and Tod I was able to purchase a vehicle I've wanted for over a year! Regained confidence in Volkswagon again.Two great salesmen in highland Il Larry and Todd .Both worked with my son andI after I had been Through a not so honest deal from Vw in Arizona . They should be commended from start to finish .Really have the consumer in mind.Thanks again Beverly Peeters ColomaMichigan More

Simple and pleasant experience I recently purchased my third car from this dealer, my second at the Subaru facility. The process was quick and simple. I believe I paid a reasonable I recently purchased my third car from this dealer, my second at the Subaru facility. The process was quick and simple. I believe I paid a reasonable fair price. The sales process was clear and direct and I ended up with the exact car that I wanted. No hassles. More

Great Experience We first visited another Subaru dealership in the city, and had a very poor experience. A week later, we visited Muller Subaru, and the difference o We first visited another Subaru dealership in the city, and had a very poor experience. A week later, we visited Muller Subaru, and the difference of professionalism and manners was astounding. Bob was extremely knowledgeable and helpful with answering our questions. Overall, an excellent experience buying our Subaru. More