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Mountain View Ford Lincoln - Service Center
Chattanooga, TN
51 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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51 Reviews of Mountain View Ford Lincoln - Service Center
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January 23, 2019
Recall Service Appointment Recall appointment was for first thing Monday morning, January 21st. It now Wednesday evening, January 23rd and I still do not have my truck. I call Recall appointment was for first thing Monday morning, January 21st. It now Wednesday evening, January 23rd and I still do not have my truck. I called and was told vehicle was not even looked at as of this date. May not even be done by closing time tomorrow. That would be a total of five days they had my truck. More
by Ruby#13
Employees Worked With
Edward McManus
November 24, 2018
Terrible Customer Service They aren’t in any hurry to provide you any type of customer service. One person checking cars in and out on a Saturday? I asked the customer servic They aren’t in any hurry to provide you any type of customer service. One person checking cars in and out on a Saturday? I asked the customer service attendant for assistance she comes over and points out one person and says to keep waiting then goes back to talking to coworkers and not giving a crap multiple customers are waiting. 15 minutes later when the one person working actually gets to you after 2 people that arrived after you he takes you to the cashier and guess who it us? The girl who told you 15 minutes ago to keep waiting. She could have taken initiative and checked me out 15 minutes ago since my keys & bill were sitting out on a random desk for anyone to grab. I should have learned last time when it took over 2 hours to find and repair a nail in the tire having an appointment and knowing I was sitting there waiting & 30 minutes to get checked out once my car was ready. Absolutely the worst service & regret buying my vehicle from this dealership. I never do bad online reviews, usually just let it go and only try to spread positive reviews, but this dealership & service center are the worst. More
by sarjean8
Employees Worked With
Service Department
January 31, 2018
No words I'll keep it short and sweet- my boyfriend took his truck in for a small repair that would be covered under warranty. They quoted him a couple of hour I'll keep it short and sweet- my boyfriend took his truck in for a small repair that would be covered under warranty. They quoted him a couple of hours. Fast forward 8 days, a missed day of work, and 15 phone calls later that got us no where and he picks up the truck. What does it do? Makes the noise that was supposed to be corrected. We'll be taking our business elsewhere. More
by Paige1234
Employees Worked With
Don't know
November 27, 2017
Airbag recall I called the service department to schedule a appointment for the airbag recall on my Ford Mustang. I called the service department and he had no clu I called the service department to schedule a appointment for the airbag recall on my Ford Mustang. I called the service department and he had no clue about a recall. I gave him all the information I received from ford motors still no clue. Then after I convinced him I had a recall issue he said uh uh well let me see uh uh I may have to order the parts uh uh I'm not sure put me on hold to come back on the line with the same old uh uh. I told him thank you anyway. I called the service department manager and left a message for him to call me, he never returned my call. I called the president clay Watson left a message of complaint to him, he never returned my call. This is my second and last bad experience with Mountain View Ford. I will be in the market for a new Mustang but I will take my business elsewhere. More
by Jaidynskye06
Employees Worked With
no one
October 13, 2016
When I was looking for a truck to buy they made it easFord My experience with mountain view Ford was great the people ware kind and Chris made it real simple to buy my truck things mountain view. My experience with mountain view Ford was great the people ware kind and Chris made it real simple to buy my truck things mountain view. More
by James Ramsey
Employees Worked With
Chris Yancey
June 14, 2016
Awful experience and still experiencing it. We bought a 2013 Ford Focus new. 20,000 was great then the transmission tore up and they "fixed" it (3 days without car and no rental car offered). Af We bought a 2013 Ford Focus new. 20,000 was great then the transmission tore up and they "fixed" it (3 days without car and no rental car offered). After we got it back it's still messed up, now our car is back over there for the same problem and the AC also stopped working, but they wouldn't repair the AC without a fee. This place has awful customer service and apparently awful vehicles!! I will never be back! More
by Jeffery Nathan Long
Employees Worked With
Chad
May 21, 2016
Service department Wonderful sales dept. bought new vehicle in 2007. Always have used service center. That has now changed. They do not have time to do a oil change?? Ca Wonderful sales dept. bought new vehicle in 2007. Always have used service center. That has now changed. They do not have time to do a oil change?? Called thurs couldn't do till Monday. Come on!! Hire some people. More
by Needs oil change
Employees Worked With
Sarah
April 10, 2016
Great experience. This was an opportunity that I will cherish for the rest of my life to walk off that car lot in the car of my dreams. This was an opportunity that I will cherish for the rest of my life to walk off that car lot in the car of my dreams. More
by Coneal53
Employees Worked With
Shayne Hiett
February 15, 2016
Service Dept This is the worst place ever to bring your car set up an appt it was a month away then dropped off car off 3 days later still have not looked at my ca This is the worst place ever to bring your car set up an appt it was a month away then dropped off car off 3 days later still have not looked at my car it never was looked at people were rude had oil change left cap off under the hood and was driving down the road the oil was spraying out all over motor they said sorry and had to keep my car again to clean motor and new oil change never again will I buy for I will have my car fixed and trade for a dodge as soon as there done with More
by Melissa
Employees Worked With
Service desk personal
February 04, 2016
Not told about fees upfront, and incomplete services. Find another service facility. I called to schedule an appointment to bring in my 2011 F150 and confirm that my truck was still under Ford's Powertrai Find another service facility. I called to schedule an appointment to bring in my 2011 F150 and confirm that my truck was still under Ford's Powertrain Warranty and my service rep Joe confirmed it was. I explained to him that I just wanted to get an estimate for the cost of any repairs that would not be covered under warranty as I did not have a lot of money to spend for repairs at the moment. The service rep assured me that he understood and that they would look at it and let me know what they found the following day before lunch. I called the next day around 1:00 because I had not heard anything. Joe said that the techs had just gotten back from lunch and that it had not been looked at yet. He finally called a little before 5:00 to let me know that I had several cracked spark plugs, the cylinder 1 coil was bad, and he recommended replacing the cracked plugs and the bad coil as well as doing an oil change, tune up, and induction service totaling $847. I told him that I couldn't afford that right now and that I would have to figure something else out about getting it fixed and I told him I would come back and pick it up and he said okay. When I went in the next day to pick it up I was informed for the first time that I owed diagnostic fees totaling $138.21. I was never told about the fee if I had I wouldn't have brought it in. I asked to speak to the Service Manager Todd Landers at which time I was told that he was unavailable and that he would be calling me but that I would have to pay the fees to pick up my truck and that he would be the one to adjust or refund any fees. I took the truck to another certified repair facility where I was shown that not only did I not have several cracked spark plugs but that they had never been removed and inspected. The coil boots were still sealed and had to be pried on to even get to the plugs that they supposedly looked at. I finally spoke to Todd Landers later the following week and explained everything to him and offered to bring the plugs in to show him. He declined and said that there was no way for him to prove that the spark plugs had or had not been inspected and he stated that there was nothing that he could do. More
by JRP3
Employees Worked With
Joe Nichols, Todd Landers
