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Mtn. View Ford

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
2,151 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,151 reviews

August 07, 2009

From the time that my husband and I drove into the parking lot at Mtn. View, we were impressed with this dealership! There we were not treated like a number; like you may find in other dealerships. Th More

by M_Potter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
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Aug 07, 2009 -

Mtn. View Ford responded

Melissa, Thank you for the feed back. Each and every rating we receive is greatly appreciated. We are glad to have you as part of the family here at Mtn View Ford Lincoln Mercury and look forward to doing future business with you! Shaun Kesler Internet Sales Manager

August 05, 2009

When I agreed on the price $8800 plus my 2004 Toyota Camry, I told Don that I wanted to pay cash and to pay the taxes separately. I was informed that I would have to run the agreement through the Finan More

by Patricia&Ed Cahill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler, DonErwin, Jason (scribbled)
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Aug 05, 2009 -

Mtn. View Ford responded

Ed and Pat, This is Shaun Kesler, with Mtn View Ford Lincoln Mercury. Thank you for taking the time to address your concerns on our Dealer Rater page. I want to take time to respond publicly and personally so that we can hopefully get this worked out. We take a ton of pride in the excellent service that we provide our customers and this is just another way for us to address customer concerns. Let's tackle this one step at a time. Starting with the beginning of paragraph #1, you are correct, we did agree to an 8800 trade difference plus tax. We agreed upon this number because the SES Focus had a 1000 rebate, a 1500 rebate, and a 500 Ford Motor Credit Financing rebate. In order to pick up the extra 500, you agreed to finance through Ford Motor Credit. We knew up front the rate was going to "higher than what you were getting at your bank." At that point we agreed to go to the business office and you were told 8800 plus taxes, tag, title and any additional products such as extended warranty would be extra. You mentioned that "then shoved papers at us to sign so fast that we did not have time to read them or discuss them." From what I recall, the time spent in the business office was nearly an hour. I was not in the office to know how everything went, but I do know that we tape our finance transactions for the protection of our customers. Every customer is notified up front when then go in the business office that the transaction is being taped. As you said, the next day, you did bring the title to me and handed it to me personally. Jason was off and I felt it would be in the best inerest of you to deal with him personally. I did reassure that you would be able to get with him the next morning and get everything worked out. I requested that you meet me here at my desk the next morning and I would take you straight across the road to get with Jason(we agreed on this then). However, he next morning, it was POURING rain. I received a telephone call and was told that you would be heading straight to Jason's side of the road so that you didn't have to get out in the rain and that it wasn't necessary for me to get out in it. I said fair enough, he will be waiting on you across the road in his office. I received a call from you, evidently while you were in his office that morning, however I was tied up with a customer on the telephone. After speaking with Jason today, he told me that he gave you the oppurtunity to talk to our main sales manager, Jamie, and then to the general manager, Mike. We did end up taking an "extra" off for you per your request. After that, you headed over to my desk. I was still on the phone with the same customer from the paragraph above and it had been nearly an hour since I missed your call. I assumed everything was ok and good to go. You then told me you needed me to get the XZILON application put on your vehicle. I assumed everything was ok. After getting that handled, you mentioned to me that everything in the business office went to fast for your liking. I told you that I apologized for the mishap, but was glad that you got to talk to Jason again this morning. You mentioned that he had already sent papers to Ford? I can't understand what makes you totally displeased. We did everything we were asked of you, and the taped transaction was even reviewed with you sitting there. I am just a little confused at this point. As far as renegotiating the contract, that was the plan from the start. You agreed to finance through Ford to take advantage of the extra 500.00 rebate and then refinance at a much lower rate through your bank. That is perfectly ok. Keep in mind, the loan is simple interest. You will not pay 21,000 for the Focus plus your Camry. If you refinance, you will pay the original amount financed minus the principal amount that came off from the payments. All of this being said, I would be more than happy to call you or you even call me. You can also email me at shaunkesler@mvford.com. I don't want any customer being totally displeased with the way we do things here at Mtn View Ford. I really don't know what else I can do to resolve this matter, but hopefully, you will change your mind on this particular review as you can edit it at any time. Shaun Kesler Internet Sales Manager shaunkesler@mvford.com

July 30, 2009

I Want thank Rodney for all his help.I had talked to him on saturday.and explained my financial situation and he told he would do everything possible to help.I would just like to say thanks and will surely More

by Mark Hixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
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July 24, 2009

It was a bit of a whirlwind, as I didn't think I'd be buying that day, but they did a great job getting me near the price range that I wanted. I know I didn't give them a whole lot to work with. I apprec More

by debmartin06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
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July 15, 2009

this is my second car that i have purchased from mt. view ford and shaun kesler as my salesman. to me shaun is straigth forward and honest also works very hard at the goal at hand. and i will be back for num More

by smwe47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
shaun kesler
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July 10, 2009

I felt like both Don and Shaun were extremely friendly, but not pushy. They gave us the information we needed. They were enjoyable to work with. I would highly recommend them. They listened to what we need More

by jmandtlholritz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don (sales manager) and Shaun
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July 01, 2009

I would first like to say I love my new Explorer!! ValI was very pleased with the professionalism at Mountain View Ford. I have recently visited several dealerships looking for vehicle. I felt like I was More

by Valerie White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Kesler
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June 30, 2009

My first e amil Rodney responded back to me in minutes.Confirmed appointment for us for monday at 9:30.When we arrived he was courteous,helpful and very knowlegeable.He did not pressure us into th More

by janicec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rodney grimes
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June 26, 2009

Great customer service. Rodney answered my Internet request for info on a new Ford Hybrid Escape within minutes. The he followed it up with several e-mails about technical specs, comparations with simi More

by bszapiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes and Shaun Kesler
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June 24, 2009

I could not be more happy. I made an appiontment and Rodney was there on time. He answered all my questions. There was never a feeling of being pressured. He made it all about me. We made a quick deal More

by dwyezzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
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