Mtn. View Ford

Terrible Service Department October 25th, my truck broke down in Chattanooga, TN, with what I thought was transmission issues. I live three and a half hours away, so my best opti October 25th, my truck broke down in Chattanooga, TN, with what I thought was transmission issues. I live three and a half hours away, so my best option was to get it towed to the nearest repair shop, to avoid a $700+ towing fee. When it was dropped off, I informed Mountain View Ford that I thought it was a transmission issue. The people at Mt. View Ford then come back with a diagnosis. They say that the main wiring harness is pinched between the firewall and the IMRC, causing the engine to miss on several cylinders, and needs to be repaired and rerouted. They also added that my catalytic converters needed to be replaced. What that has to do with the transmission.. I don’t know. A week later, after giving Mt View Ford the benefit of the doubt, we are told the truck is ready and to come pick it up tomorrow (10/31/14). So we arrive after our 200+ mile drive, only to be notified that it was not ready, and that it was in fact, the transmission. So now that I’ve already dropped close to $2,200+ on other issues they thought needed repair, I now have another $2300+ to add to that for a replaced transmission. We were told it would be done Tuesday, November 4th, 2014, WORST CASE. I wait till Thursday(11/6/14) to call, and it is still not finished. I get a call that Friday, notifying me it is finally done. I told them that I had an interview, and would have to pick it up Saturday morning. I asked about service financing, and they offered me a 12 month, no interest plan. We show up to pick up the truck, prepared to apply for a 12 month financing plan, and low and behold, they can’t do that on a Saturday. At this point, it was not a surprise to me that picking up my truck would not go smoothly. An hour later, they figure out that they can, in fact do it on a Saturday. So $4800+ later, we are out the door. But wait. There’s more. I drive 200 miles home. Everything seems to be running fine, when I pull off the interstate only to hear loud ticking and knocking sounds that were not there before the “repair”. I also noticed that when I put it in reverse, all audio cuts out. The last thing I’m doing is taking it back to Mountain View Ford, so I take it to the local Ford Dealer (Jeff Smith Ford) for a diagnosis. The same day, they come back with an answer: a piece of the transmission is chipped, which is causing the audio to go out, and it is not covered under any kind of Ford warranty. So Mountain View Ford put a broken transmission in my truck, and I have to pay for it? In conclusion, after two weeks without my truck, three 200 mile trips to Chattanooga, a rental car fee, and $4800+, my truck is still not fixed, and back in the shop. Its hard to believe that out of all the places to take your vehicle to be repaired, the Ford Dealership itself, would be the worst. More

Vehicle Purchase I recently purchase a jeep from Internet salesman Rodney Grimes with Mtn View Ford &Lincoln in Chattanooga. I have purchased quite a few vehicles over I recently purchase a jeep from Internet salesman Rodney Grimes with Mtn View Ford &Lincoln in Chattanooga. I have purchased quite a few vehicles over the years and this Purchase with Randy was the easiest and most enjoyable buying experience I have experienced. Rodney Grimes was professional, friendly and worked extremely hard to make me a satisfied customer. Spoke with Rodney on phone and then corresponded by email a couple of times to answer any questions I had. I also spoke with Shaun the Sales Manager who completed the paper work for Rodney who had to go out of town on business. I felt like I was appreciated as a customer and they truly wanted me to be happy. The paperwork process was very short and then on to Chad he is the Finance Manager. I was never felt pressure at any step of the buying process. From the time I agreed to purchase to getting the keys was less than less the 30 mins. Rodney, Chad and Shaun are Top Notch employees of Mtn View Ford and I have already told friends and family if they are interested in purchasing a vehicle to see Rodney. More

used ford explore sport I had been looking for a used truck for 4 months or more. Found that Mtn. View had just what I wanted at the price. I even had driven to Dalton Ga. to I had been looking for a used truck for 4 months or more. Found that Mtn. View had just what I wanted at the price. I even had driven to Dalton Ga. to look at a used Ford F150 truck. After long online looking at other dealer vehicles , Mtn. View had just the right vehicle at the best price for ME. Great help from Chris on the deal. I felt that Chris had my and the dealer best interest' in mind and he helped me with this truck purchase. Have bought many vehicles from this dealer. Mtn. View always gives the customer first attitude. More

My Second Experience – Outstanding! I recently purchased a truck from Mtn. View Ford & Lincoln. Mr. Dave Pickett was the salesman who handled my purchase. This was the second vehicle I I recently purchased a truck from Mtn. View Ford & Lincoln. Mr. Dave Pickett was the salesman who handled my purchase. This was the second vehicle I purchased from Mtn. View in the last few years and Mr. Pickett has handled both of my transactions. I appreciate Dave’s professionalism and his knowledge of the vehicles I was interested in. His willingness to provide me with all the information I asked for made buying a vehicle from Mtn. View an enjoyable experience. I would highly recommend Dave and any future purchases he will be the first one I contact. Ray Losey Chattanooga, TN More

Great place to purchase a car We have purchased two new cars from Mt. View Ford and have been satisfied both times. Our sales rep. Dave Pickett was very helpful in making sure we We have purchased two new cars from Mt. View Ford and have been satisfied both times. Our sales rep. Dave Pickett was very helpful in making sure we were happy with our purchase. He went out of his way to help us. Chad Aikins in fiance department made sure we got the financing that we were comfortable with i would definitely recommend them to our family and friends. More

Just bought our second car at Mountain View Ford I would highly recommend Mountain View Ford if you are in the market for a new or used car. Our sales rep took the time to get to know us and to rea I would highly recommend Mountain View Ford if you are in the market for a new or used car. Our sales rep took the time to get to know us and to really find out what we needed and wanted - and then he was able to find just the right car to fit our family and our budget. Price negotiation and financing arrangements were explained clearly to us and I am convinced that we got an excellent deal. The sales rep and the finance department were courteous, professional, and knowledgeable. They treated us with respect and took the time to answer all of our questions. More

Great!! I highly recommend Mt View Ford. My sale rep Harold took his time and was very patient with me. He help me find just the right car to fit my family ne I highly recommend Mt View Ford. My sale rep Harold took his time and was very patient with me. He help me find just the right car to fit my family need and my budget. Thanks! More

Dealer Relief Had been to a competitor and was not a good experience, but at Mt. View things were a lot smoother when we asked questions They were answered with a Had been to a competitor and was not a good experience, but at Mt. View things were a lot smoother when we asked questions They were answered with a degree of trust. Good Deal! More

Great Dealership I would recommend Mountain View Ford Lincoln, as my experience with them was pleasant, The Sales person, James Stalling, helped me with every detail, I would recommend Mountain View Ford Lincoln, as my experience with them was pleasant, The Sales person, James Stalling, helped me with every detail, newcar. More