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Mtn. View Ford

Chattanooga, TN

4.8
2,151 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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301 E 20th St

Chattanooga, TN

37408

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Showing 2,151 reviews

July 10, 2015

Excellent Staff Don Irwin and the many salespeople at Mountain View Ford are first class, and a pleasure to deal with. I highly recommend them to anyone interested in More

by Drew S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Irwin
Aug 04, 2015 -

Mtn. View Ford responded

Thank you for your recommendation, Drew! We're delighted that you enjoyed working with Don and the rest of our team! Customer service is our #1 priority at Mountain View Ford, and we're always happy to know when we have demonstrated that! Please let us know if we can do anything else for you in the future, and thanks again for writing!

July 07, 2015

Needed help quick Needed a much bigger vehicle asap. Negative equity was hindering me from doing anything. Craig worked out a deal for me and helped tremendously. Thank More

by Stephencam21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Beckler, Shawn Kessler
Aug 04, 2015 -

Mtn. View Ford responded

Thank you for your great feedback, Stephen! We're glad that Craig was able to help, and we hope you are enjoying your new car! Please let us know if we can do anything else for you, and thanks for choosing Mountain View Ford Lincoln!

July 05, 2015

"Purachase of Ford Fusion" Recently purchased a 2016 Ford Fusion from Mtn. View Ford, Mr. Van Nice was the patient salesman who worked with me. He went to great lengths to help More

by joycel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delvin Van Nice
Jul 16, 2015 -

Mtn. View Ford responded

Thank you for writing about your visit! We're glad that you enjoyed working with our team, and we hope you are enjoying your new Fusion! Thanks for choosing Mountain View Ford, and please let us know if we can do anything else for you in the future!

July 04, 2015

Positive Truck Purchase Experience Couldn't have asked for an easier, truck purchasing experience. They had exactly what we were looking for!! Our salesman was a "no pressure" type w More

by lLucky Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pickett, David Bennett, Chad Akins
Jul 16, 2015 -

Mtn. View Ford responded

Thank you for your great feedback! We're glad that you enjoyed working with Dave, and we hope you will let us know if we can do anything else for you in the future. Congratulations on your new truck, and thanks for your recommendation!

July 01, 2015

Had forgotten how bad this dealer is......... I was considering trading in my 2014 Ram. i had gotten it appraised at several different dealerships and with KBB, so I know what it's worth. I made t More

by joeyhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salesman James, don't know the finance persons name
Jul 05, 2015 -

Mtn. View Ford responded

Joey, we are sorry that we could not come to terms with you on trading your 2014 Ram. We are also sorry that you felt like it was a mistake to visit us. At the same time, we wish you all the luck in the world in getting rid of the Ram truck that you did not purchase from us. Often times purchasing vehicles can become an emotional process and we understand that. Once a consumer comes to the realization of where they stand on a previous deal that they made elsewhere it can really make things tough at the dealer they are currently visiting. Our goal is keep the deal all business and try to put a customer in a fair position. Sometimes it can be incredibly hard to make a deal work while trying to correct the shortcomings of a previous deal elsewhere. In this particular case, that is exactly what happened. Once again, we wish you the best of luck getting rid of your Ram truck. If we can be of assistant in the future, let us know.

Jul 05, 2015 -

joeyhh responded

First, there was nothing "emotional" about this process, other than realizing Mtn. View was, as usual, the worst place to go to even consider buying a vehicle. Second, I blame myself for even considering trying to make a deal with your company, from this and past experiences. I am not in the situation where I have or need to trade my truck, but the absurdity of the situation with your company is an absolute joke. The only realization of this situation for me is wondering how Mtn. View stays in business as a car dealership.

June 30, 2015

Most enjoyable car buying experience I have had in 25 years. I found the car I wanted on the website and asked for a price and info online. I was contacted within an hour by Internet Specialist Bethany Carr. She More

by dmglvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bethany Carr, Doug Cawood, Cory Stafford, Chad Akins
Jul 16, 2015 -

Mtn. View Ford responded

Thank you for sharing your comments with us! Customer service is our passion at Mountain View Ford, and we're pleased that Cory and the rest of our team were able to achieve that for you. Congratulations on your new car, and thanks for your recommendation! Please let us know if we can do anything else for you in the future!

June 27, 2015

The Ideal Dealer If you know what you want, Rodney is the dealer you should see at Mountain View Ford Lincoln. He listened carefully to what I was looking for in a new More

by FusionLover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Grimes
Jul 06, 2015 -

Mtn. View Ford responded

Thanks for sharing your comments with us! We're delighted to know that you were pleased with your experience at Mountain View Ford! Customer satisfaction is our #1 priority, and it's great that Rodney was able to work with you to find the exact car that you wanted. Congratulations, and thank you for your recommendation!

June 26, 2015

Great place Awesome place to get a vehicle. Have got 5 new ones from them and will buy from again I'm sure. It was a pleasure working with Josh. Thanks More

by Clouds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Newman.
Jul 06, 2015 -

Mtn. View Ford responded

Thanks for sharing your comments with us! We're glad to read that you continue to be pleased with your experiences at Mountain View Ford, and that you enjoyed working with Josh. Congratulations on your newest car, and thanks again for writing!

June 22, 2015

Great pre-owned car! From the time we entered Mtn View till we drove off in our new to us car the sales staff was working for us : ) We definitely recommend talking with t More

by Vicknay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Elliot
Jun 30, 2015 -

Mtn. View Ford responded

You're very welcome! Ron and the rest of our staff at Mountain View Ford works with our customers during the entire process and provides open, honest and knowledgeable service. We really appreciate your business and recommendations. Enjoy your vehicle and please let us know if we can be of any more assistance!

June 18, 2015

New Explorer! This is the third vehicle we have purchased from Mountain View Ford, so far it has been an awesome experience! The sales staff was knowledgeable and t More

by Jhawks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Newman, Joey Killingsworth
Jun 30, 2015 -

Mtn. View Ford responded

We thank you and appreciate the continued business at Mountain View Ford! We pride ourselves on having superior expertise and a full selection of vehicles. We are very glad you have enjoyed all three of your purchases and look forward to seeing you again in the future!

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