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Mtn. View Ford
Chattanooga, TN
2,151 Reviews
Our job at Mtn. View Ford Lincoln doesn't stop when you drive away behind the wheel of a new Ford, Certified Ford or used car. In fact it's just getting started. As a family-owned dealership, we're committed to helping you enjoy an extraordinary ownership experience. We certainly don't expect you to believe that just because we tell you that's our mission, but our industry awards suggest that, here in Southeastern Tennessee, we're getting the mission accomplished.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,151 reviews
July 28, 2015
Emergency We were in route home to Florida from Michigan when we broke a front axle and cut our transmission line. This occurred on a Friday. We arrived at the We were in route home to Florida from Michigan when we broke a front axle and cut our transmission line. This occurred on a Friday. We arrived at the dealership at 5:15 pm and they close at 5:30. They stayed diagnosed the problem. We ended up buying a new Escape and were on our way home after a short time. The salesman Ken was very helpful and made it a good experience. More
by Det783
Employees Worked With
Ken Epple, Chad (finance guy)
July 28, 2015
A Great Experience My wife has a very special birthday coming up soon (29 for the 21st time) she wanted a mustang so we went by and Zach Carter came out and met us. I to My wife has a very special birthday coming up soon (29 for the 21st time) she wanted a mustang so we went by and Zach Carter came out and met us. I told him what she wanted and that we where going to shop for the best deal. He showed us the cars he had and we told him we where going to compare prices to see if we where getting the best deal and that we would call him the next morning. The next morning we called to tell him that we where on our way back and when we got there he had already started the process which I really liked because I hate buying cars. he explained everything to my wife about the car and it was quick and painless. I will most definitely buy from him again. Thanks for all your help and for making it a special day for my wife even though shes getting on up there in years. More
by raleifels
Employees Worked With
Zach Carter
July 28, 2015
Very friendly! We drove up to Mountain View Ford from Huntsville, AL after seeing a very good price on a used Mazda Speed3 on AutoTrader. They had, by far, the best We drove up to Mountain View Ford from Huntsville, AL after seeing a very good price on a used Mazda Speed3 on AutoTrader. They had, by far, the best price around on that type of vehicle. When I arrived there the staff was very friendly and accommodated all of my requests for information about the car. Rodney Grimes worked with me to get a price that fit my budget. I drove out of there very happy with the experience. I would recommend this dealership to others who are looking for a relaxed atmosphere. More
by rrojas1979
Employees Worked With
Rodney Grimes
July 25, 2015
Best Customer Service in Chattanooga! Loved my car buying experience at Mtn View. Best customer service I've had in Chattanooga. They are committed to selling you a car. I love my 2015 For Loved my car buying experience at Mtn View. Best customer service I've had in Chattanooga. They are committed to selling you a car. I love my 2015 Ford Escape and am excited to purchase future vehicles. More
by marvywall
Employees Worked With
Zach Carter
July 23, 2015
2015 Ford Focus I had an awesome experience. Very nice sales person and other sales agents weren't hesitant to help either!! They had a great selection to choose from I had an awesome experience. Very nice sales person and other sales agents weren't hesitant to help either!! They had a great selection to choose from and many colors! More
by fordfocus15
Employees Worked With
Mohammed, Shaun, Jason
July 22, 2015
Poor experience buying a used vehicle from this dealer!!! Found a used vehicle in an online search and called to make sure they had it and we could come look at it. We get there to look at the vehicle and th Found a used vehicle in an online search and called to make sure they had it and we could come look at it. We get there to look at the vehicle and they can't find it. Finally they find it and it is being serviced, so we can't look at it. Why did they not already have it serviced before they listed it for sale? We had to leave and come back later. So we go back and end up making a deal on the vehicle. We specifically told the salesman we wanted both our names on the title with an "or" and he was writing things down on paperwork that he passed on to the finance guy. The finance guy never asks us anything about how we want the title so we assume he has it right. We get the title and it only has one name on it, so we call the dealer and they say it is our fault for not telling the finance guy, even though we repeatedly told the salesman and he wrote it down, but I guess that means nothing at this dealer. They were not willing to try and fix this. While we were there we asked if they had a second set of keys to the vehicle, the salesman did look for a second set but could not find any. When we get home I find the previous owners name and phone number so we call him and ask if he turned in a second set of keys. He did turn in a second set of keys but the salesman he gave them to did not turn them into the dealership and he was away from work for several days. We asked the salesman to call us when they could locate the keys but they did not call. My wife had to keep calling back and finally her persistence paid off and they found the keys, but that meant another 30 minute drive back to the dealership for something they should of given us in the first place. Ok, now two weeks goes by and we are wondering where the new tag for our vehicle is? Then the salesman called us and says that they have not applied for the new tag because they did not run the vehicle through emission testing. It took them two weeks to realize that they had not run the vehicle through the required emission testing and they had not followed up and applied for the tag? They did not care about any of this, they said we needed to bring the vehicle back to them so they could run it through emissions but offered us nothing for our time and trouble. My wife told them she was not driving all the way back down there and having to wait around for them to run it through emissions, which they should of done before they sold the vehicle to us in the first place. She took it through emissions herself and they had the gall to say if she we come by the dealership they would give her the 10 dollar emission fee, what a joke. So finally we think we are done with them, but no, they say that they need a copy of the emission report and that my wife needs to drive down there and bring it to them. They offered to give her a couple of gallons of gas for her trouble, again what a joke. Why didn't they tell her they needed a copy of the report in the first place, which by the way, the title and tag office gets an electronic report so the copy the dealership wanted was probably just so they could say they did not sell a vehicle that had not passed emission testing. My wife ended up taking a picture of the report and texting it to the salesman, which shows they just wanted it for their records but were not willing to compensate us for our time and trouble to bring it to them. The last problem we had with them was that the temporary tag was about to expire and they had not even applied for our permanent tag, all because of mistakes they had made. Guess what they offered to do? If we would drive down there they would give us a couple of gallons of gas and a new temporary tag. We said don't bother, we will just not drive the vehicle until the new tag arrives. After all these problems we tried to contact the General Manager to see if he was willing to do anything to make this right. They would not let us talk to him and he did not return our call. More
by Trail-running
Employees Worked With
Shaun Kesler, Kenny Epple
July 22, 2015
t experience buying a new Ford F250 Lariat. Found the truck with the right equipment on line Autotraader. I live about 150 miles from Mountain View Ford but everything was easy to work out by ph Found the truck with the right equipment on line Autotraader. I live about 150 miles from Mountain View Ford but everything was easy to work out by phone so that we got the right price for the right truck. The truck was cleaned up, gased up, and ready to go when I arrived at the dealership. Everyone that I worked with,particulary Josh Newman was super and professional. I will reccomend Mountain View to my freinds. More
by Ken
Employees Worked With
Josh Newman
July 21, 2015
"Five Star Customer Service" We purchased a Ford Explorer. Logan Watson did a terrific job with helping find the perfect SUV that suited our wants & needs - even in red. The cus We purchased a Ford Explorer. Logan Watson did a terrific job with helping find the perfect SUV that suited our wants & needs - even in red. The customer service was 5 star by far. It was a pleasure working with Mountain View Ford. I would recommend them to all of my friends & family. More
by cherylf
Employees Worked With
Logan Watson
July 13, 2015
Finally found a car dealership that understands customer sa. Looked at every dealership around and there are some very good ones available but chose Mt. View Ford because they were patient and made sure I chose Looked at every dealership around and there are some very good ones available but chose Mt. View Ford because they were patient and made sure I chose the car that was right for me and was totally satisfied with my purchase. I didn't have to haggle on the price as the price was set competitive right from the start. The car was filled up with gas and ready to go. The finance department was easy to deal with and made sure everything was clear before signing. My salesman Mohammed was on the ball, patient and most importantly Honest with me. I will buy from them again and recommend them to my friends. More
by JimmyJak
Employees Worked With
Mohammed
July 10, 2015
Excellent !!! Great people to deal with! Made it quick and easy! Chris Yancey did an awesome job dealing me ! Love the new truck thanks guys will definitely use mt Great people to deal with! Made it quick and easy! Chris Yancey did an awesome job dealing me ! Love the new truck thanks guys will definitely use mtn view again! More
by JavidTaj
Employees Worked With
Chris Yancey
