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Mountaineer Honda - Service Center

Bridgeport, WV

4.8
413 Reviews

413 Reviews of Mountaineer Honda - Service Center

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April 24, 2025

Julian was very professional and took care of my Honda recall. I Thank you all. More

by rrockkincochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Mountaineer Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 23, 2025

I wasn't happy with the situation with my van. But the dealership has been great in trying to make a bad situation better. More

by abenedum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Mountaineer Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mountaineer Honda. We look forward to having you as one of our valued customers for many more years to come! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 23, 2025

Jordan in service did a great job. Repairs were made to my satisfaction. Car was ready when promised. More

by brsykes21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Mountaineer Honda responded

Thank you for choosing Mountaineer Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 23, 2025

The wait was rather long but Vicki did a great job taking care of us. More

by beckyrbaldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Mountaineer Honda responded

It has been a pleasure serving you, Becky. Quality customer service is always our number one priority, and we're happy to hear that Vicky met your expectations. Thank you for choosing Mountaineer Honda, we look forward to having you as a valued customer for many years to come! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 18, 2025

Most helpful when answering customer service needs. The total time pent at dealership for service was well worthwhile.. More

by philjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Mountaineer Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 18, 2025

I have had a lot of problems with my Honda Ridgeline and it has been a frustrating experience. Mountaineer Honda has been working with me and I now believe, thanks to the Service Manager that they have my More

by knauff.kenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Urse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Mountaineer Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 18, 2025

My Honda 2016 Pilot was issued a warranty extension for the keyless start system (push-start button). The warranty extension was for 125,000 miles or nine years. My Pilot had 125,097 miles and was 9 year More

by R
Recommend Dealer
No
Employees Worked With
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Mountaineer Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 17, 2025

Everything was great. No complains, excellent customer service and attention to detail thanks so much More

by kayleylongwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Urse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Mountaineer Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mountaineer Honda, we look forward to having you as a valued customer for many years to come! Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 16, 2025

I have been pleased with all my interactions starting with Dustin and Seth in Sales. I have had 2 very quick simple issues that Jordan resolved quickly after my purchase. Recently had recall issue reso More

by Bugdaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Mountaineer Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mountaineer Honda. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

April 16, 2025

Hi, Jordon Calloway was my service advisor at this visit, he was fantastic. He kept me informed about my vehicle from start to finish. More

by lynnmarie0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Callaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Mountaineer Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Urse Service Manager 304-842-5600 ext 5118 jurse@mountaineerhonda.com

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