Mountain States Toyota
Denver, CO
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Easy transaction and good selling price Bob was very easy to deal with, A very informative and pleasant experience. The vehicle was for my daughter and she did not feel pressured. Bob was very easy to deal with, A very informative and pleasant experience. The vehicle was for my daughter and she did not feel pressured. More
Mountain States Toyota is the best dealership. When I moved to CO and needed a Toyota dealership, I went to Mountain States. I was so pleased with their sales and service that I went back to them When I moved to CO and needed a Toyota dealership, I went to Mountain States. I was so pleased with their sales and service that I went back to them when I needed a new vehicle and continue to go to them for all of my service needs. More
hassle free Jen showed me exactly what I was looking for. Made the financing happen with my recovering credit with a payment to fit my budget. I will definitely r Jen showed me exactly what I was looking for. Made the financing happen with my recovering credit with a payment to fit my budget. I will definitely return for all my family's vehicles. More
Excellent service Randy was especially courteous and friendly from the very beginning. Even though he had another appointment set up, he sat us down and we began a conv Randy was especially courteous and friendly from the very beginning. Even though he had another appointment set up, he sat us down and we began a conversation regarding our prospective new car choices. He showed us the models he had on the lot, and we tentatively selected the 2017 Toyota Sequoia. Then we went back to the showroom. We discussed various options, colors, etc. He concluded with a quote, and we told him we had to check out other dealers. Randy's service was excellent throughout our visits. He was very knowledgeable about safety, comfort, and accessories, as well as engine power, braking systems, power train, etc. By the second and third visits we were good friends. From the women's standpoint, he paid a lot of attention to all my specific needs and sometimes silly questions. He showed us how the operate the e-Tune system, and ease of moving and collapsing the second and third row seats. We all got into the back to assure ourselves of the room and comfort. We are large people. Throughout the three visits we had with him, he supplied us with water, popcorn and cookies, which I loved. After the sale he contacted us several times to answer questions and inform us of the necessary processes that needed to take place. He also send us a box of snacks as a thank you gesture for our purchase. All together, we had a most pleasant experience buying this car. It is exactly what we wanted..the 2017 Toyota Sequoia Limited in the PYRITE color We will definitely recommend Mountain States and Randy to all our friends. Thank you, Randy and all the staff at Mountain States! Yvonne Hayes More
Wonderful! We had a wonderful Toyota experience. Otis Plant took wonderful care of us. Mountain States is the place to go. Honest and quick and fun! We had a wonderful Toyota experience. Otis Plant took wonderful care of us. Mountain States is the place to go. Honest and quick and fun! More
You better wear those name brands Well the beginning of my journey was a little rocky. I and 3 accomplices arrived at the dealership at 4:30 p.m. on Feb 18 2017 and my group and I were Well the beginning of my journey was a little rocky. I and 3 accomplices arrived at the dealership at 4:30 p.m. on Feb 18 2017 and my group and I were walking around looking at the different used vehicles. I already had done research before arriving so I had a good idea which car I wanted to purchase. As my group and I were walking around we noticed 3 salesmen standing around not helping anyone. We waited for them to approach us but neither made a move. But, people who had arrived later than us were greeted right away. After a while we figured they judged us so we went inside to see if we could find someone to talk to there. The two women working the front desk were completely rude and didn't even say one word to us as we approached. (We then noticed they were on their cell phones.) Then, Joey appeared. He was so friendly, got us in a car to test drive right away. Answered all of our questions and turned one of the worst experiences I have ever had at a dealership into the best. He's the reason I bought that car, because we were discussing on whether to even give this place my business anymore. Thank you Joey, you did an amazing job. If it wasn't for Joey this place would be worthy of only 1 star. More
Great Experience! I worked with Quentin to purchase a 2016 4Runner over the course of a month and have had nothing but a positive experience with him! I started the sea I worked with Quentin to purchase a 2016 4Runner over the course of a month and have had nothing but a positive experience with him! I started the search looking at several Toyota vehicles (4Runner, Tundra, Sequoia) and he was knowledgeable on all and also extremely patient with me throughout the entire car buying process. Including the multiple test drives with multiple vehicles and printing out the reams of fact sheets and helping me go through with a highlighter to compare different trim levels! As far as Mountain States Toyota, I found them because they are a Sonic Automotive Dealer. Sonic doesn't just post MSRP for their online pricing, they aggressively price their cars from the beginning and it makes it a much better car buying experience than having to start negotiations at MSRP, which both parties know is crazy (unless you're looking at a 4Runner TRD Pro ;). I went to two other dealers, non Sonic Automotive Dealers, during my hunt for the best car and deal and their whole process just turned me off. Much more pushy than Sonic, starting at MSRP, and just didn't feel as easy to work with as Quentin and the team. Even if Quentin isn't available, I'd still go with Mountain States Toyota based off of their initial pricing and how they interact with you in the car buying process. I would absolutely recommend him again based off of his professionalism, attention to detail, and patience. Definitely a better car buying experience than my previous purchase!! More
Derek G & Stefanie P @ Mountain States Derek made the experience of buying a new car painless! He focused on making sure we were an informed buyer rather than concentrating on "closing the Derek made the experience of buying a new car painless! He focused on making sure we were an informed buyer rather than concentrating on "closing the sale". Derek is friendly and knowledgeable and would highly recommend him for your next car/truck purchase! Stefanie is the Finance Manager and was equally great! She went over everything with us, explained it in great detail and made sure we had the best options without having to add a lot to our monthly car payment. Again, the importance is placed on making the buyer feel confident and comfortable in their choices, rather than just selling another car! More
Wouldn't give me my car back I cosigned the purchase of my sons 2012 Toyota Camry in 2012 from Mtn States Toyota. Let me make it very clear that both mine and my sons name is on t I cosigned the purchase of my sons 2012 Toyota Camry in 2012 from Mtn States Toyota. Let me make it very clear that both mine and my sons name is on this car. He has serviced it there for every maintence item since that purchase. Today he took it in for an oil change and after they were finished they refused to let him have the car back. Because it is in my name and I had to pick it up since I dropped it off. I have never driven this vehicle or took it in for service ever. I live in aurora and not close to the dealership. They wanted me to drive clear to the dealership to show my ID before they would release the car. I was at a meeting and would not make it before they closed. After more than 30 minutes arguing with them and giving them detailed information. They finally allowed me to text a copy of My drivers license to my son to verify who I was. Let me remind you again this car is titled in both our names. We will Never do business here again and will warn everyone I know with how ridiculous this was. More
Excellent, hassle free service Scott provided a hassle free, no pressure sales experience. I've purchased numerous vehicles, and this was by far the best customer service. Scott w Scott provided a hassle free, no pressure sales experience. I've purchased numerous vehicles, and this was by far the best customer service. Scott was knowledgeable, fun, and easy to work with. He has continued to be very helpful post-sale, which is hard to find nowadays. Highly recommend him! More