Mountain States Toyota

I'm looking for advice from anyone who has dealt with a Toyota warranty denial. I own a 2025 Toyota Sequoia that is still under warranty. I first brought it to Mountain States Toyota because the power lif Toyota warranty denial. I own a 2025 Toyota Sequoia that is still under warranty. I first brought it to Mountain States Toyota because the power liftgate would only partially open, beep repeatedly, and would not open or close correctly using the buttons. I also noticed the right side of the liftgate was not sitting flush. The dealership confirmed in writing that the liftgate was misaligned, would not operate correctly, and that there was a significant gap on the right side. Their inspection notes also state they found no signs of previous repairs or accident damage and even checked the Carfax, which showed no reported accidents. Before the issue was repaired, the liftgate strut/arm snapped. The dealership is now denying warranty coverage, claiming the damage was caused by an "outside force." I don't understand how that conclusion was reached when the exact problem was documented before the strut failed. To make sure I wasn't missing something, I had the vehicle inspected by an independent auto body shop. They provided a written statement saying they found no evidence of accident damage or any outside-force damage and that the failure appears to be mechanical. I also have photos of the vehicle before it went to the dealership and after it left, showing new damage that wasn't there beforehand. I've contacted Toyota Customer Care, but they told me the dealership makes the warranty determination. At this point I'm trying to understand how a documented liftgate malfunction on a vehicle still under warranty became an "outside force" claim despite the dealership's original inspection and an independent body shop's findings. Has anyone experienced something similar or had success getting a dealership or Toyota to reconsider a warranty denial? Any advice would be appreciated. More

I spent several weeks negotiating a lease on a 2026 Toyota Sequoia Limited with Mountain States Toyota. The salesperson and finance manager (James Longsdorf) did solid work getting me competitive numbe Toyota Sequoia Limited with Mountain States Toyota. The salesperson and finance manager (James Longsdorf) did solid work getting me competitive numbers through Bellco Credit Union, beating Toyota Financial on both rate and residual. The deal itself was fair. Where it fell apart was the signing process. I requested to complete paperwork digitally — which is fully legal under Colorado's UETA and the federal E-SIGN Act, and which I have done previously on a vehicle purchase in Colorado. The dealership refused, insisting I come in person for what they estimated would be 45 minutes. When I asked what specifically required an in-person signature, they couldn't name a single document. When I declined their optional extended warranty products — on a new leased vehicle already fully covered by Toyota's factory warranty — they told me they were "required by Toyota" to go through the pitch. Toyota confirmed no such requirement exists. When I continued to decline the in-person requirement, the finance manager refunded my deposits and wished me luck elsewhere, walking away from a fully approved, signed deal over a DocuSign request. The finance office at Mountain States Toyota is structured to pressure customers into optional products. When that pressure didn't work remotely, they chose to lose the deal entirely rather than close it cleanly. Shop here if you want, but go in knowing exactly what the back office is designed to do — and that declining it may cost you the deal. More