Mountain States Toyota

Great experience I had a great experience in purchasing my new car from Carl Porretti our sales person. We drove from Durango Colorado to purchase the new 2017 Toyota I had a great experience in purchasing my new car from Carl Porretti our sales person. We drove from Durango Colorado to purchase the new 2017 Toyota Tundra and would make the drive again! More

Place to go A pleasant experience for a change. Nelson is professional, not aggressive, very accommodating, interested in learning my vehicle needs, easy to cont A pleasant experience for a change. Nelson is professional, not aggressive, very accommodating, interested in learning my vehicle needs, easy to contact, all was done over the phone, knowledge of vehicle options and packages. More

Amazing customer service I'm a first time car buyer and Joe was amazing every step of the way. I came in with my research done, but he walked me through everything I needed to I'm a first time car buyer and Joe was amazing every step of the way. I came in with my research done, but he walked me through everything I needed to know. He was patient with me when getting all of the required documents to qualify to buy the car, and I felt very comfortable asking him questions or advice I didn't know about the process. When we got to financing Laura was equally as approachable and helpful. She didn't try to oversell me anything, and really made me feel like she was doing everything she could to get the best price. Both employees made me feel like they had my best interest at heart rather than a dollar sign for them and that was key. The next day when I was picking up my car from getting heated seats installed I saw both Joe and Paula, and got a big hug from both. Also loved my gift package from Joe in the mail. Excellent customer service. Leaving the dealership feeling like a member of the family. More

Our New Highlander Our son did the footwork for our purchase (we live in California). Our sales-person , Jennifer Decker, made our purchase a pleasurable experience. W Our son did the footwork for our purchase (we live in California). Our sales-person , Jennifer Decker, made our purchase a pleasurable experience. Working we with her, we arrived at a good price. Her after-sale vehicle go-over was most through. We flew in from California, visited our son, then picked up our new Highlander. I would highly recommend Mountain States Toyota to anyone and especially recommend Jennifer as a sales-person. More

Great experience buying first vehicle! My sales associate was Lana Belcher and she was fabulous. Lana was very helpful, realistic and patient with me as I was buying a pre-owned truck and m My sales associate was Lana Belcher and she was fabulous. Lana was very helpful, realistic and patient with me as I was buying a pre-owned truck and my first vehicle. I was able to get all the paperwork done and drive off the lot in the same evening even with having barely any credit in my name. Thank you again Mountain States Toyota! More

Awesome experience!!!!!!! From the minute we arrived on site, Jen was right there offering excellent information and customer service!!! All my questions and concerns were imme From the minute we arrived on site, Jen was right there offering excellent information and customer service!!! All my questions and concerns were immediately addressed! She worked dilligently to get me into the perfect vehicle!!!! I am soooo glad that she was there to help me through the process.....it made it a very positive experience! We will be back for our next purchase! More

new car purchase My husband and I have been trying on different cars for many months trying to purchase the best car for our needs. Mountain States was the last deale My husband and I have been trying on different cars for many months trying to purchase the best car for our needs. Mountain States was the last dealership to peruse. WE had narrowed down our car to the Highlander. Ray was patient and thorough. We appreciated the fact approach rather than the hard sale. He understood we were in a hurry and most likely would not be purchasing on day one. He still spent what time we had reviewing the different models of the Highlander helping us to compare, contrast to see what worked for us. We returned within 2 weeks to complete the purchase. (we were waiting on the settlement from VW to come in. We had 1 follow up call from the dealership and they did not hound us. We ultimately settled on the SE which gave my husband the sporty look he wanted yet the professional look I needed for my job. Ray was just what we wanted in a sales person. Knowledgable yet not demanding. More

Jen Decker was awesome to work with. She is extremely knowledgeable about all of the automobiles she showed us. She spent a lot of time helping us find the ri was awesome to work with. She is extremely knowledgeable about all of the automobiles she showed us. She spent a lot of time helping us find the right car for our budget. She also made sure we were comfortable, water, popcorn, pop,etc. Paul was also thorough and patient explaining all of the paper work. We left very happy. More

QUESTIONABLE SERVICE I had brought my Tundra in on 04-01-17, to have an oil change, tire rotation and brake inspection done, the dealership had found 1 of the lugs had bro I had brought my Tundra in on 04-01-17, to have an oil change, tire rotation and brake inspection done, the dealership had found 1 of the lugs had broken off. could not access the tools to remove the lug & was told to return truck following week to get work done (including the brake inspection and tire rotation. I called in an Appointment on Monday 04-03-17 for a drop off 04-04-17 a.m. I dropped off the truck @ 7:45 A.M. on 04-05-17 to have the work done and to call when ready for me to come get the truck. I was called @ 8:27 a.m. and was told the cost of the lug removal and replace was to be approx. 1-hour and $168.00. Not happy but gave the ok to have work done. At 2:15 received a call that I would need considerable break work done that would increase my bill to $883.00 roughly before taxes. I was told the work to be done and denied due to wanted a second opinion. I showed up to the dealership @ 4:00 and the truck was still not ready. I waited and while waiting overheard a different salesman @ the dealership offer a discounted price for the same work to a different customer. I asked the other customer what his vehicle was and it was a 2014 tundra with the same issues. he was quoted approx. $530.00 for the same work. a $330.00 difference. I asked if there were any discounts going on with the service lady I paid and was told she did not know. This is all very questionable. Also considering I still never got a tire rotation done, and question if anything was really checked beyond the lug due to markings I marked on my rims and lugs to verify they had been removed and interestingly only 2 of the rims marking did not match up. again very questionable. Not happy with the overall results and, doubt seriously I will ever be back to this dealership. More

Simply Amazing! This dealership is by FAR the best place to buy a new vehicle! After dealing with an Autonation Toyota dealership I will never go anywhere other than This dealership is by FAR the best place to buy a new vehicle! After dealing with an Autonation Toyota dealership I will never go anywhere other than Mountain States Toyota!! Kelly Nimeth was so great, we had talked on the phone before I had even gone in and he was beyond helpful and kept in contact with me while I was on vacation and unable to make it in. He updated me on every car that he thought would interest me and right as I got back from vacation he had the perfect car and I bought it! He made it so easy and not stressful in any way! Andy Im was also great! He was quick and efficient in the finance department! This is my second car from Mountain States and I fully recommend them to everyone! More