Mountain States Toyota

Josh was excellent, He answered all our questions and was very efficient. He went beyond my expections and made me feel very comfortable during the whole process. I would most definitely recommend this deale very efficient. He went beyond my expections and made me feel very comfortable during the whole process. I would most definitely recommend this dealership. There was no hastle or rush during my purchase. He was very polite and listened to what we had to say. Awesome experience and I love my new car! Thanks Josh! More

Mountain States Toyota received this outstanding rating because every single employee went beyond their own superb expectations just to make sure we were satisfied with our purchase of a new 2012 Toyota Tu because every single employee went beyond their own superb expectations just to make sure we were satisfied with our purchase of a new 2012 Toyota Tundra. This is the fourth vehicle we have purchased from this dealership and we will forever remain loyal. We want to make a huge recognition of Rick Fuess, a service technition who stayed over 4 hours past his work hours just to make sure our truck was properly handled and that we were satisfied. There isn't any other dealership out in Colorado who has provided this phenomenal of a service to us. We will reccomend this amazing dealership and service to everyone we know! Thank you so much Mountain States Toyota! More

I had a great experience working with Josh and Steve, I never felt any pressure and they made the entire experience positive from beginning to end. Josh even called back twice over the last 2 months to ch never felt any pressure and they made the entire experience positive from beginning to end. Josh even called back twice over the last 2 months to check in and answer questions. Mountain States was a very different dealership--great communication, transparent, patient, helpful and I am recommending them to everyone looking for a new or used vehicle. Thanks for your time, Jeremiah More

Nice dealership and everyone was very helpful and willing to make everything work. Great inventory and beautiful facilities. David Cadena is a fine young salesman. He always went out of his way to make to make everything work. Great inventory and beautiful facilities. David Cadena is a fine young salesman. He always went out of his way to make sure everything went well. He was always polite and making sure our needs were met. I purchased some mats and extra keys and the young lady in that department was very helpful and accommodating.( Sorry I don't have her name.) Anyway we really enjoyed doing business at your dealership and will be back to buy there again in the future. Best regards, Dick O'Quinn More

Drove over 400 miles to get my Tundra Crewmax serviced from Mountain States Toyota because my local dealer didn't have a clue what to do for transmission fluid exchange. They got me in first thing to ens from Mountain States Toyota because my local dealer didn't have a clue what to do for transmission fluid exchange. They got me in first thing to ensure I would be able to drive out Sunday morning. They performed a true multi-point inspection and found a leaky water pump. Victor Martinez honored my extended warranty with no questions asked. The dealership even got me a rental car so the family and I could go enjoy Denver while they performed my requested service and my newly discovered warranty service. I've been a Toyota owner for 20+ years and this service department is truly impressive in knowledge and customer service. I'll definitely be back to buy my next car here. Victor Martinez should be recognized by management/owner as he takes customer service to a new standard...and then some. More

This was my first experience buying a car on my own, so I wasn't sure what to expect. Kenny Many helped me get exactly what I was looking for. He was wonderful, he was so helpful and was not pushy (which is wasn't sure what to expect. Kenny Many helped me get exactly what I was looking for. He was wonderful, he was so helpful and was not pushy (which is such a great quality in a car salesman!) I had a couple of problems and Kenny went out of his way each time to make sure everything was taken care of. I am so glad I got my car from Mountain States Toyota, thanks to the wonderful customer service from Kenny! More

I came in to this dealership to purchase a vehicle and left with a used Rav4. I couldn't be happier with my experience. Nick was absolutely wonderful and treated me like a member of his family. He was c left with a used Rav4. I couldn't be happier with my experience. Nick was absolutely wonderful and treated me like a member of his family. He was curteous of my time and he went out of his way to make sure I was satisfied with everything. I was given an excellent price on a car that I am very happy with. I have and will continue to recommend this dealership to everyone I know and will not give my business elsewhere!! More

Don't know who dropped the ball here but I was at the Don't know who dropped the ball here but I was at the dealership and worked with the salesman Robert after calling in and talking to a sales manager, Don't know who dropped the ball here but I was at the dealership and worked with the salesman Robert after calling in and talking to a sales manager, Matt. Matt worked a sheet up and it was written up before I got there. Matt came down shook my hand and said 'we'll take care of you'. Boy did they ever. Test drove a Highlander, picked one out and continued inside to follow up with the lease/purchase of the vehicle. After it was all said and done, everything going well, the salesman came into the last stop of offices we were paraded around to and stated that this was not their car and we cannot sell it. Really? 3 hours there, signing last of the papers in the finance office, 3 hours later, and the plug got pulled? I looked at the clock and it was straight up 10 o'clock at night, they close at 9, as it was a painfully long time to have to go through all the different offices to finalize the deal in the first place. I was upset before I got this news because of how long the process was taking. I had family there including a 13 year old and have never ever gone through a longer more grueling time frame to get a vehicle than I did here. So..Why or how could the salesmen get the keys and paperwork to a car they didn't own? Why wasn't the car that wasn't theirs put aside or away from them instead of in the for sale lot?? Put the car in the corner out of sight out of the salesmens hands, even deliver it to the other dealership if it was theirs! Why was it even presented to us in the first place? Ok I had had enough and walked out with the salesman saying he would contact us tomorrow. It was late, we were all miserable at 10pm and since it was going to be my wife's car, she was very disappointed at best on the way out of there and riding home as smiles turned to frowns. The next day, NO CALL! Two days later. NO CALL! No sorry, no apology, no lets make it up to you, no nothing. Well, thanks for wasting our time and not following up to make the wrong a right. I thought they were in the business to sell vehicles, not go MIA after a major screw up to very good already so called bought customers. I mean the one salesman (Robert) shook my hand and said 'congratulations on your new car' after the numbers were presented and agreed upon on paper. I know the other name, Sean, just crumbled up a piece of paper and said, 'boy, that was a waste of time'. Way to think of us there guy..and my 13 year old daughter sitting there for hours. At least you're getting paid but sorry for wasting your time. Id never buy from there ever and would Not recommend anyone else doing it either. I understand errors but in my opinion, this is negligent and tells me a lot about how they run their business. To not follow up after 3 hours not even a phone call is incomprehensible to me. Nothing! Got the same vehicle at a lower price from Groove Toyota 3 days later and was treated respectfully, professionally, and in a very timely manner. They were very well put together and knew exactly what to do and I cannot emphasize the distinct difference between the two experiences. If you're looking for a new car/Toyota, I think you know what you need to do. More

Our over all experience was great. Thank you so much to Josh Scholtz and Justin. My mom has bought a car from Josh and we will keep on going back for all of you needs. I would highly recommend all my frien Josh Scholtz and Justin. My mom has bought a car from Josh and we will keep on going back for all of you needs. I would highly recommend all my friends and family. Thank you again! More