Mountain States Toyota
Denver, CO
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TERRIBLE! If I could give 0 stars I most definitely would. I recently went to Mountain States Toyota to buy a brand new vehicle and instead I was sold a damaged If I could give 0 stars I most definitely would. I recently went to Mountain States Toyota to buy a brand new vehicle and instead I was sold a damaged vehicle. I was given the run around for a week on floor mats as well as having the damage fixed on the car. When I took my car to their repair guy he informed me that he would not be able to get the dent out 100%, he would only be able to remove it about 90% and the vehicle would never get its original shape back where the damage was. We informed our salesman that this was not acceptable and we were thinking about returning the car because we paid for a new car; not a damaged car and he simple stated "its your car now, we can play games if you'd like." Needless to say, corporate was involved and I got my refund back. They also informed me the only way they'd sell me another vehicle is if I left them a 5 star rating.. SCAM!! DO NOT BUY FROM MOUNTAIN STATES!!!!!!!!! More
Amazing I made my way In today for service Once again Thank you Fernando for your amazing Service, thank you for always making me feel welcome and having I made my way In today for service Once again Thank you Fernando for your amazing Service, thank you for always making me feel welcome and having me leave feeling great about driving my car. Your service is very appreciated, thank you for all that you do at your job. More
Outstanding! Never been treated better! I have never been treated by a car dealership better and especially Fernando Acosta. I can't say enough good about Fernando. I had a problem with my I have never been treated by a car dealership better and especially Fernando Acosta. I can't say enough good about Fernando. I had a problem with my glove box that brought me into Mountain States Toyota twice in two weeks. My issue was fixed promptly and I am completely satisfied. I only wish every business had a service advisor such as Fernando. I really mean that! I could never recommend him enough or say how much his assistance has meant to me and my wife. Fernando is top notch! More
Great experience!!! Randy as always was very professional, organized, knowledgeable. Knowing that we are coming with a 3 year old and have limited time he prepared all th Randy as always was very professional, organized, knowledgeable. Knowing that we are coming with a 3 year old and have limited time he prepared all the paperwork in advance. Thank you Randy! And thanks for the balloon lol. More
A+ customer service! We knew exactly what we were looking for walking into this dealership but by this time we were frustrated with our search for a used Camry. We were a We knew exactly what we were looking for walking into this dealership but by this time we were frustrated with our search for a used Camry. We were approached by a sales rep Doan Vu who patiently listened to what we wanted and genuinely wanted to help us find a right car. Mr. Vu was knowledgeable, respectful and honest. The best part of this experience was when he kept our interest in mind and made it happen. We got the Camry we were looking for and walked out with a great deal. We will be a returning customer in near future and highly recommend our friends and family. This was the best experience we've had at a car dealership. Thank you Mr. Vu! More
2015 Toyota Tacoma The best place to buy a Toyota in Denver, having had purchased from others in the area. The service department is efficient, quick, and customer servi The best place to buy a Toyota in Denver, having had purchased from others in the area. The service department is efficient, quick, and customer service oriented. Associate Caitlynn Gieck thorough, efficient and is a pleasure to work with. I highly recommend. More
Customers for Life 3...!!! Oh My Goodness…! Mountain States Toyota is absolutely the best Dealership in Colorado! We’ve been dealing with Jim Gallegos since our first transa Oh My Goodness…! Mountain States Toyota is absolutely the best Dealership in Colorado! We’ve been dealing with Jim Gallegos since our first transaction with you guys in 2014 and we leased a Camry with him in 2015 so naturally we have stayed in touch with him and said hello during our service visits. When it came time to turn in our 2014 Corolla we called Jim and told him we wanted to buy a RAV4 and he worked with us so well but, he was down for the count with an injury healing and wasn’t able to be there for this latest purchase and of course those worrisome feelings came into play with who we would be dealing with. But without hesitation, Jim referred us to Derek Garcia and my Hat is off to you Tim for hiring an amazing Sales associate in Derek. He made us feel right at home and took the time to reintroduce us to the dealership. Derek spent time with us reiterating to us that we would receive the first class treatment from your service department that we’ve become accustom to. Derek introduced us to Matt the Manager and Matt took the time to go over our trade in value and made sense of everything with ease and we do appreciate that very much, Thank you Matt… When it came time to consummate the paperwork Paul came out from his office and introduced himself and even asked your director Robert to say hello which was very nice. Paul took his time with us and explained everything in a professional and simple way without any pressure or disinterest. Top shelf organization Tim; very impressed. After we finished with Paul, we were back in Derek’s care for our delivery process which was smooth sailing, He took the time to explain the vehicle all over again and didn’t make us feel rushed even though it was pretty late and you were technically closed, that did not discourage any of your staff to greet us with smile and acknowledgement the we are your Customers for Life…!!! Cathy and I cannot say enough about your Dealership and are very happy with you guys and the icing on the cake was Jim Gallegos sending us a text congratulating us on our 3rd Toyota from Mountain States and that was really nice to have Jim voice his concern for us, genuinely as a professional it feels good to know that Jim cares enough about us to make sure that we were accommodated as if he was at the store himself. You guys are so awesome and for the record we have personally referred nine of our friends/family to Mountain States Toyota and will continue to do so for life… Please share this with everyone you know in the Toyota community and let them know what a fantastic Job Mountain states Toyota is doing in Colorado. Thank you again for making us feel like Customers for Life… More
Great experience I was helped and assisted by Bob Ellis. He had a great personality and deserves one xxxx of a raise. Made the process quick and easy while still accom I was helped and assisted by Bob Ellis. He had a great personality and deserves one xxxx of a raise. Made the process quick and easy while still accommodating to my needs. Thanks Bob More
Awesome experience We were in need of a vehicle and came to Mountain States Toyota to see if there was anything that might work for us. We were greeted by Tou Lee and he We were in need of a vehicle and came to Mountain States Toyota to see if there was anything that might work for us. We were greeted by Tou Lee and he was very informative and helpful. He gave us options on a used and new Corolla. After looking at the offers we decided to go with a new Corolla. The process was smooth but took a little while since it was so busy. It was an awesome price and experience and we would definitely return if we are in the market again. More
Nick is GREAT! Nick helped us from the moment my fiance and I walked in the door to the moment we drove off the lot. great insight very p[personable and a breeze to Nick helped us from the moment my fiance and I walked in the door to the moment we drove off the lot. great insight very p[personable and a breeze to work with. Would highly recommend Nick and the whole Mountain States team to anyone! The RAV4 is great too! Very happy people here! -Sandra and Tyler More