Motor Mile Subaru

Exceeded expectations I'm accustomed to working with smaller, "home town" dealers, so was pleasantly surprised when the experience at Shelor this time was easy and zero pre I'm accustomed to working with smaller, "home town" dealers, so was pleasantly surprised when the experience at Shelor this time was easy and zero pressure. David Hale had been my phone and email contact. He couldn't have been friendlier or more helpful when we eventually met and completed the sale. The offer for extended warranty and services was thorough but not exhausting. We came away totally happy and We love the new Forester. We've put a couple million miles on Subarus since our first one in 1980, and this is the best one ever. It's "not your father's Subaru"! More

shabam! Just joined the Subaru owners club this past weekend! Ryan Potter was our salesman and hands down provided us with an above and beyond experience! F Just joined the Subaru owners club this past weekend! Ryan Potter was our salesman and hands down provided us with an above and beyond experience! From my family to yours...I highly recommend Shelor for any of your automotive needs! More

Takin the Journey! Everything was good except the extended warranty was kind of pricey! Chris Spencer was great to work with, very professional and NOT PUSHY. Chris made Everything was good except the extended warranty was kind of pricey! Chris Spencer was great to work with, very professional and NOT PUSHY. Chris made sure all of my needs were meant! More

Chris Spencer is a great car saleman! We went to Subaru to buy an Impreza and were fortunate to have Chris Spencer as our salesman. From the start, he was friendly, knowledgeable, and pati We went to Subaru to buy an Impreza and were fortunate to have Chris Spencer as our salesman. From the start, he was friendly, knowledgeable, and patient. The car was for me, so I wanted it to be small yet able to handle the hills and bad weather. I wanted a car that was affordable, attractive, and serviceable. The Impreza fit the bill, and when I test drove it, I was impressed--but not yet sold. Chris told us about every model, and all of the features. Then, I test drove a Forrester and really liked that. Chris gave us a good quote on a new model, and we went home to think about it. Chris followed up in a few days just to see if we had any questions or if he could be of any help. We trusted him from the beginning and I felt like he would help me find the perfect car. I decided that the Forrester was too big for me, so he went back to finding us just the right kind of Impreza. There are so many styles and options, and Chris went through each one over and over again. He found us what we were looking for in Richmond. Yet I still wasn't sure, so we went back to the dealership and test drove a few more Imprezas. Still not ready, we walked around the lot again, and I spotted a Crosstrek that had every feature I wanted: leather seats, no navigation system, and a good color. I had ruled out the Crosstrek the first time I was there thinking it was still too big, but Chris helped us compare every detail across the Impreza, Crosstrek, and Forrester. Both my husband and I took the car for a test drive and immediately fell in love with it--Chris's promise to find us the perfect car worked, and we bought the Crosstrek then and there. He made every step of the way a pleasant experience and got us a fabulous price. I have never been more happy with a car, or a car salesman. I'm sold on Subaru, I'm sold on Chris, and I'm sold on my Crosstrek! More

I went to Shelor Subaru as it was my closest Subaru dealer and I have seen so many of their cars around (so I assumed they were pretty good). At first I was primarily interested in the Forester, howev dealer and I have seen so many of their cars around (so I assumed they were pretty good). At first I was primarily interested in the Forester, however I also planned to look at the Outback. During my first visit (when I wasn't really ready to buy a car yet) I met with Joe Diamond. He was great, knowledgeable about the cars and no pressure on the sale. It was a refreshing experience from the 'traditional' style dealers I had been to with my parents before. This was my first new car (not borrowed from family) though I had gone with my parents several times before when they bought new cars. Joe helped me test drive a Forester and look through a Ford Escape and Outback (would have let me test drive too but at the time I didn't want to as it was getting late). I then left with no pressure and Joe's emails later were no pressure as well (just checking if I had any questions and answering promptly the ones I had). After getting my finances set and thinking over things for a couple weeks I came back. This time Joe was temporarily helping elsewhere so I worked with David Hale. David was also great, low pressure, knowledgeable, and very helpful. I test drove both the Forester and Outback and was starting to lean Outback, though I didn't think that they had the one I wanted on the lot. Turns out that they did (it had arrived that day) but it was still wrapped up from shipping. As it was getting late David said if I was interested in driving it let him know in the morning and he would get it unwrapped so I could drive it (with no pressure to buy it of course). I took him up on the offer and after driving it the next day I purchased the Outback. David and the rest of the sales staff were great. I ended up paying exactly what I felt the car was worth after talking with other local dealers. The best part was there were no games or shading pricing. The price breakdown that David showed me in the beginning was shown at every stage and what I wrote the check for in financing. I was extremely happy with the entire process, and it was a little scary how painless and low stress they made spending >$20k. My most recent experience with the dealer was that I had the accessories department install a tow hitch on my Outback. I worked with Michael Flattery for this and he was great as well. Upfront with the cost (and very reasonable cost too) and helpful in getting an appointment set up quickly. Once I came in for the work they got started immediately and finished in the time promised. The work was excellent as well and the car was returned extremely clean (which was important as the car was still brand new). I have not dealt with service or repair, but judging from my experience so far I am sure those will be excellent as well. More

Shelor Subaru Motor Mile: My first correspondence was via email. The replying salesperson did not answer my questions about a quote for a Forester or an Outback, but immediately wanted to schedule a test via email. The replying salesperson did not answer my questions about a quote for a Forester or an Outback, but immediately wanted to schedule a test drive. Within a few weeks, I submitted another email request for pricing and received the information I asked for. I knew, at that point, I was dealing with a professional, Chris Spencer! I went to Shelor's to meet Chris Spencer and discuss the features of the Forester and Outback. He provided excellent customer service! At that point, I was introduced to Joe Diamond who also provided extensive info in comparing the Outback and Forester. I test drove both vehicles with Joe. His expertise and personalty, just as Chris', were admirable; they did not pressure me to buy and I appreciated that character trait in both. I find aggressive sales people to be a turn-off. They diligently worked to find a 2014 Forester with the features I wanted. Subsequently, I now have a 2014 Forester Limited! The dealership is immaculate, the staff is knowledgeable, friendly and helpful. And, again, they do not fit the stereotype of aggressive car salespeople. That might work for some potential buyers, but it's not my style. I was pleased that I did not experience the horror stories I have heard about at other dealerships. Yes, I would buy from Shelor Motor Mile again based on my recent experience. The experience scores 110%! More

Chris was a great salesman. He worked with me on ordering the car that I wanted and got everything done and finished quickly. I would recommend him to my friends and family and look forward to dealing with h the car that I wanted and got everything done and finished quickly. I would recommend him to my friends and family and look forward to dealing with him again in the future. More

Awesome guys I dealt with! Could not have had a better experience.I drove 2 hours from home because I couldnt deal with tje dealerships near me. They treated me like I was ignorant because I am a female. experience.I drove 2 hours from home because I couldnt deal with tje dealerships near me. They treated me like I was ignorant because I am a female. I went to Shelor expecting the same but was shocked at how nice and respectfully I was treated. More

Chris Spencer was extremely friendly and helpful. He worked with us on the price, responded quickly to emails and phone calls, and helped us through the whole process. worked with us on the price, responded quickly to emails and phone calls, and helped us through the whole process. More

Great experience Ryan was great to work with as well ad everybody else first time buying a new car and what great place to purchase one at great selection great prices friendly people what more could u ask everybody else first time buying a new car and what great place to purchase one at great selection great prices friendly people what more could u ask for. More