Moss Bros. Volkswagen of Moreno Valley

Great service friendly Great service, took a little long but can't complain ! Love how professional the service is and the staff is great thanks Again. Love my car Great service, took a little long but can't complain ! Love how professional the service is and the staff is great thanks Again. Love my car More

service Service department did a great job doing the 40,000 mile service. I don't know what I need next time. I need new wipers blades at the moment. Service department did a great job doing the 40,000 mile service. I don't know what I need next time. I need new wipers blades at the moment. More

Happy VW customer Everyone at this dealership has gone our of their way to be sure I received excellent service....and it is greatly appreciated. They go out of their w Everyone at this dealership has gone our of their way to be sure I received excellent service....and it is greatly appreciated. They go out of their way to accommodate my schedule and need to get back on the road. More

Great service I have always had no problems getting my car (a Passat ) serviced here. Tony is great! Service is prompt and my car is running well... I have always had no problems getting my car (a Passat ) serviced here. Tony is great! Service is prompt and my car is running well... More

in & out service (Granted it was a holiday-MLK day) Fast & Curtious service for Keith and his team, Came the day before to purchase a battery, and Tony brought it t (Granted it was a holiday-MLK day) Fast & Curtious service for Keith and his team, Came the day before to purchase a battery, and Tony brought it to my attention we had a recall (update for the computer and driverside air bag) so we verbally made an agreement to come in the next morning to take care of everything and any questiions I might have. More

Great customer service Very helpful customer service and helped find an answer to a miscommunication that popped up. Also very quick and simple drop off. And picking up my c Very helpful customer service and helped find an answer to a miscommunication that popped up. Also very quick and simple drop off. And picking up my car on time was a great plus. More

Awesome! I always have a great experience when I visit this dealership, they are fair, open and honest, looking for the best experience for the customer! I always have a great experience when I visit this dealership, they are fair, open and honest, looking for the best experience for the customer! More

Very real trust issues with the Service Dept I have taken my car for oil leaks to this service facility, Moss Bros VW, four times now, but they do not seem to know what they are doing; they're be I have taken my car for oil leaks to this service facility, Moss Bros VW, four times now, but they do not seem to know what they are doing; they're better off outsourcing repairs to a specialist, in my case, a Mini Cooper specialist. They couldn't get it right, first cleaned oil filter housing area n 3/13/15, then added dye to oil and observe on 4/03/15, removed, cleaned and resealed oil pan on 6/17/15....sealant and labor charged to my extended warranty. Regular oil change done on 10/06/15; then again brought car in on 11/10/15 for oil leak. they're the only one doing oil change b/c I bought the car from this dealership and I avail of the free oil change for life. This issue is always a return job, also caused by substandard and negligent practices (w/c I can enumerate if given the time). Keith Lewis has always been pleasant and helpful, but this doesn't change the fact that they're not knowledgeable nor attentive to details, negligent and careless that have caused me money, time and traumatic experiences. I should not be charged a return job, neither should Portfolio, my warranty carrier. I invoke Moss Bros VW management, also the President/Owner Glenn L. Moss, Sr. to mediate on this matter. Your Service Dept. has continually disappointed me and insult my intelligence. Nice doesn't make it right. My car has been in service since Nov. 10 - 14 days tomorrow, Monday. Keith told me every thing is covered by Portfolio, now I am being charged $950.00. If I have to incurr this expense, I could have taken it to a Mini specialist. I keep taking it to Moss VW b/c they've been working on the same issue for the 4th time now this year, a return job! I also request a detailed summary of my Portfolio acct. Thanks very much in advance for your prompt response and attention to my issue, I'll need to hear from you before the repair is completed. Elizabeth (909) 305-3646 mailedj@yahoo.com More

Great service, friendly folks. Been going here for several years, closest VW dealer to home. I have always been treated well and they seem genuinely concerned about keeping the car Been going here for several years, closest VW dealer to home. I have always been treated well and they seem genuinely concerned about keeping the car in good shape. More

Good service. A little busy on a Saturday though. Good service. Just a little busy on a Saturday. Seems that they where a little under staffed for a weekend. But the people where friendly. Good service. Just a little busy on a Saturday. Seems that they where a little under staffed for a weekend. But the people where friendly. More