Moss Bros. Volkswagen of Moreno Valley

David Ortiz and Staff are incredible, they get the sale done! They are Awesome!! LVB. done! They are Awesome!! LVB. More

The advertised price is not the price; they add thousands to the 'price' in the form of 'accessories' that they claim cannot be removed. 'Accessories" must be their legal (but unethical) way to skirt the le to the 'price' in the form of 'accessories' that they claim cannot be removed. 'Accessories" must be their legal (but unethical) way to skirt the legal definition of 'price'; when challenged they resort to "it's in the disclosure"! It is, unfortunately, classic used car sales behavior, but raises the question of why Cars.com permits this kind of false listing on their site. Other sites that actually sell cars list actual prices, show delivery costs, and are clear about what it will finally cost the buyer. By permitting false advertising Cars.com enables dealers to abuse customers. So Cars.com deserves to share this 1 star review. [Full disclosure: in the end I shamed them into honoring the original price, purchased the car and am happy I did. But the process was excruciating and my review is based on what seems to be their standard operating procedure.] Good luck! More

DO NOT BUY HERE! Over 30 days after our trade in and purchase and they are so incompetent they still have not completed the required paperwork for the DMV or lender after days and days calling to get th purchase and they are so incompetent they still have not completed the required paperwork for the DMV or lender after days and days calling to get them on it! Their contractual obligation is 10 DAYS! And then after dealing with their disrespectful manager, David Ortiz, who is equally inept and yells and insults the customer he said let’s “unwind” the deal, he wants me to return a vehicle while he has mine and pretend it never happened like that’s how a contract works all because couldn’t get the contract done on time on his end! Laughable. Needless to say their own attorney has had to get involved and undo all the damage David and his dealership has done! Should have listened to family who bought their vehicle elsewhere and had nothing but a pleasant experience with superb customer service! More

Unfortunately this dealer uses a bait and switch technique. After driving to this dealership 2 times to talk about a vehicle we couldn't come to an agreement on a price and I was ok with that. H technique. After driving to this dealership 2 times to talk about a vehicle we couldn't come to an agreement on a price and I was ok with that. However, on the third day, I received a call from Jaime offering me the price that I was after. He said they could do that price and asked how fast I could get to the dealership. I live on the other side of Moreno Valley so I told him 10-15 min. While on my way (One exit away) I get a phone call from Jaime again saying he is very sorry but the General Manager told him they couldn't do the price he offered. Since I was already so close I told him I would talk to him shortly. Once in the dealership Mitchel, Jaime's manager, explained that it wasn't an actual offer, he was asking "IF" they could do that lower price, when "CAN" I come. However Jaime admitted to being new and in training and that he made a mistake and he though it was an offer, not an "IF". Either way, I drove all the way down there on a deal that they wouldn't honor. So I asked to speak to the person who said no, they said that was the GM. They explained that the GM was busy...he doesn't normally talk to customers...could I come back the next day to talk to someone else...the GM isn't available. I answered no, I am here, the GM is the person who said no, so I want to talk to them. Then I asked for his name and no one would tell me. I knew his name was David but when I asked for his last name, they stayed silent. I just looked online and was able to find his name, Davis Ortiz, but it's amazing that they wouldn't even tell me his name. After sitting in the office for 15-20min waiting for the GM, the salesman says "hey, it's 6:30 I'm off, so I'm going to leave now" so I get up to go to David Ortiz's office and wait for him there but to my surprise he is strolling around the lobby, the employees never tried to get him, he didn't even know that they called and made me an offer. In California a verbal contract is legally binding, Jaime offered me a car for a set price. The GM said no it was just posturing, however, Jaime already admitted to making a mistake. He thought it was in fact an offer. So why would he posture if he thought he was making an offer? The point of this story is that after three trips to this dealership, a false offer to get me to drive to the dealership again, and lots and lots of unnecessary waiting. I am very disappointed in this dealership. I had bought from them before, but I won't ever buy from them again. I work in a field that I interact with many city officials and the entire Moreno Valley Community, you can bet that I will spread the word to go somewhere else. More