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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

Overview
Reviews
Vehicles
3.9
604 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 604 reviews

March 01, 2026

I Came In To Get My Toyota Hylander 45,000 Mile Service And To Get New Front Brakes. My Service Dept Rep: Sal. Made Sure To Answer All My Concerns And Regarding The Repairs I Needed Now. And He Also Explai More

by feliciawarren45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
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Mar 02, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We truly appreciate your 5-star feedback! It’s great to hear Sal provided clear communication and helped you understand both your immediate and future service needs. Thank you for choosing us to keep your Highlander running at its best.

February 27, 2026

I got there at 7 am and wasn't completed until 1100 am for trans service.i waited there for 4 hrs More

by sedlacekje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Sanchez
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Mar 02, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We apologize for the delay during your visit. Your feedback helps us identify where we can improve our scheduling and service efficiency to provide a better experience next time.

February 27, 2026

We have always had good service with Moss Brothers. We bought our 2009 Toyota Corolla in 2009 from Moss Brothers.. We appreciate their honesty and great care. Sharon Burr More

by sharonburr62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 27, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Sharon, thank you so much for your continued trust since 2009! It truly means the world to us that you purchased your Corolla with us and have continued servicing with our team. We appreciate your loyalty and kind words about our honesty and care.

February 27, 2026

SERVICE TEAM SHOULD BE A BIT MORE ATTENTION WHEN WAITING TO PICK UP VEHICLE. MY SERVICE TECH WAS BUSY WITH ANOTHER CUSTOMER BUT NO ONE ASKED TO ASSIST ME. WAITING APPROXIMATELY 15MINS UNTIL ADRIAN WAS FINI More

by GLORIA.CONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADRIAN
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Feb 27, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your feedback and for the 4-star rating. We appreciate you bringing this to our attention. While we’re glad Adrian took care of you, we apologize for the wait during pickup. Your time is important to us, and we’ll use your comments to improve our attentiveness moving forward.

February 26, 2026

Professional, efficient, and knowledgeable Steven was able to get my car serviced quickly. My only complaint is that while I had an appointment, I was kept waiting for a very long time before Steven was More

by DUNCAN11592
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Feb 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your review! We’re glad Steven took great care of your vehicle. We also appreciate your constructive feedback about wait times — we’re always looking for ways to improve the flow between appointments and drop-ins so everyone gets timely service.

February 26, 2026

I had a great experience with Moss Toyota thanks to Javier Villalobos. He never rushed me through the process. MOSS Toyota was the fourth dealership I had visited and they did not disappoint. More

by Nery
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Villalobos
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Feb 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you so much for sharing your experience! We’re honored to have been your fourth stop and even more honored that we delivered. Javier will be thrilled to hear he made the process comfortable and pressure-free for you. Enjoy your new vehicle!

February 26, 2026

Always the mechanic forget one service to perform, and destroy somehow my car; do not have respect for old cars. Last time someone took the Toyota logo from my Toyota Prius engine cover. More

by 05mortadelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Someone
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Feb 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for bringing this to our attention. What you described does not reflect the level of care and respect we expect from our team. Every vehicle — regardless of age — should be handled with professionalism and attention to detail. We are addressing these concerns internally to prevent this from happening again.

February 25, 2026

Really disappointing, did not take care of the problem of what’s going on with my car More

by sstteepphh03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen
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Feb 25, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We’re very sorry to hear that your concern was not resolved. That’s not the level of care we aim to provide. We take feedback like this seriously and are reviewing your experience internally to understand what went wrong and how we can prevent it from happening again. Please contact us at 951-247-8000 so we can work toward a proper resolution.

February 25, 2026

Sal made me feel VIP. I only ask for honesty and integrity from the dealer More

by elewis269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Report | Print
Feb 25, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the 5-star review! We’re so glad Sal made you feel like a VIP — that’s exactly the experience we strive to provide. Honesty and integrity are at the core of what we do, and we truly appreciate your trust.

February 25, 2026

Gracias. Estoy muy contenta con ustedes me proporcionaron muy buen servicio. Recomiendo 100 por siento Moss Bros Toyota. More

by elena.m.anguiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ledesma José
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Feb 25, 2026 -

Moss Bros. Toyota of Moreno Valley responded

¡Muchísimas gracias por su confianza! Nos alegra saber que está muy contenta con el servicio que recibió. Gracias por recomendarnos al 100% — ¡aquí siempre tendrá su casa en Moss Bros Toyota!

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