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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

3.8
556 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 556 reviews

February 06, 2026

Could’ve went better instead of being easily persuaded into something i wasn’t sure about. More

by raylenehernandez119
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin, Frank
February 06, 2026

Very nice service and honest people . We bought 3 cars from this car dealer. I’m hoping to buy me another one soon . God bless you guys :-) More

by copy_g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Tony
Feb 06, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you so much for your kind words! We’re thrilled you’ve trusted us with three vehicles already and can’t wait to help you find your next one. We look forward to assisting you with your next purchase!

February 06, 2026

Dealership worked very hard to find what I was looking for and to give me the best price possible. More

by alevy1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank P., Freddie G., Tony, Ali
Feb 06, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thanks so much! We’re glad we could track down exactly what you were looking for and get you a great deal. Enjoy your new ride!

February 05, 2026

My mom takes my car to get checked every time it needs it and always is good but this time it wasn’t. She said she had to ask if the car was ready in order for them to tell her it was. (Which it wasn’t neces More

by preciado.liliana05
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Barajas
Feb 05, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We’re very sorry to hear about your recent experience. We understand how important it is to have clear communication and to complete all necessary maintenance. Feedback like yours helps us improve our service, and we are taking steps to prevent this from happening in the future.

February 05, 2026

5 hours wait with an appointment scheduled including 30 minutes to check in, technicians started working on my truck 4 hours after arrival. More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Feb 05, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We sincerely apologize for the excessive wait time you experienced. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.

February 04, 2026

RICK was the best service person I have ever met! He went above and beyond. Made my appointment with the Lojac guy and I should be set tomorrow. Ya'll better keep him! Thanks also go to Joel and Fra More

by redaunt49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rick, joel and frank
Feb 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We really appreciate your kind words! Rick, Joel, and Frank are great members of our team, and we’re thrilled they made your experience such a positive one. Thanks for choosing us!

February 04, 2026

My rep was very helpful . And answered all my questions thank you Rick. And is scheduling.my recall thank you More

by HENRYSANCHEZHS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick anderson
Feb 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the 5-star review! We’re happy to hear Rick was helpful and able to answer all your questions, as well as assist with scheduling your recall. We appreciate you choosing Moss Bros Toyota and look forward to helping you again in the future.

February 03, 2026

Frank and Mo were good and knowledgeable. I would have a beer with both..... but the process was way too long once I said yes. I left at 10:30 pm. The car I wanted was somewhere else and i More

by MIF991
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank, Mo & Toro
Feb 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your review! We’re glad Frank and Mo were able to help and that we could deliver the car in your preferred color. We hear you on the wait time and will keep working on making the process quicker. Looking forward to seeing you again for your detailing appointment!

February 02, 2026

"true to the goal of helping keep my car in great working condition"... e. tett More

by tettmusic3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mr. stephen sanchez
Feb 02, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the great feedback! We’re thrilled to hear that we’ve been able to help keep your car in top shape. If there’s anything more we can do to make your experience 5-stars, don’t hesitate to let us know!

February 02, 2026

Feeling pressured into a sale. Grateful for the free charger and all but just draining experience while buying the car. More

by sheree143
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oscar Hernandez,
Feb 02, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your honest feedback. Feeling pressured is never our intention, and we’re sorry your experience was stressful. We’re glad you enjoyed the free charger, and we’ll work to make future visits more relaxed and positive.

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