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Moss Bros. Toyota of Moreno Valley
Moreno Valley, CA
439 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:30 PM
Saturday 9:00 AM - 9:30 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 439 reviews
November 20, 2025
I must say I was very unhappy with their service. I brought my vehicle in for a recall, and during that process another issue occurred that was clearly related to the recall work. Instead of taking r I brought my vehicle in for a recall, and during that process another issue occurred that was clearly related to the recall work. Instead of taking responsibility or even attempting to work with me, they refused to help resolve the problem. The lack of accountability and unwillingness to assist was extremely disappointing. I expected better communication, better professionalism, and at the very least some effort to make the situation right. Unfortunately, that did not happen, and I left feeling frustrated and let down. They were caught falsifying information stating that they did something that they never did, and they were trying to charge me a diagnostic fee, which was waved by the way once I woke up. I would strongly recommend being cautious when trusting them with your vehicle, especially for recall-related work. More
by fmgm1969
Verified CustomerEmployees Worked With
Service manager, Becca, Michael, service advisor and other employees throughout this whole process
November 20, 2025
Everything was good . I just they had loners vehicles at this location . I had to wait 4hrs ;thank goodness the waiting area was spacious and nice rate 7 I just they had loners vehicles at this location . I had to wait 4hrs ;thank goodness the waiting area was spacious and nice rate 7 More
by Anaya
Employees Worked With
2 nice men
November 18, 2025
Most genuine and pleasant experience every single time. 2nd car bought from them within a span of 6 months and I couldn’t be happier with how well they have exceeded my expectations! Thank you Tony. Thank 2nd car bought from them within a span of 6 months and I couldn’t be happier with how well they have exceeded my expectations! Thank you Tony. Thank you Rosalio! More
by rubenjones28
Employees Worked With
Rosalio Ramirez, Tony Chavez, Anthony
November 17, 2025
Horrible experience! Drove there from another city to get assistance with a couple of issues with a used 2024 car I'd purchased two weeks before. The service was horren Drove there from another city to get assistance with a couple of issues with a used 2024 car I'd purchased two weeks before. The service was horrendous! They checked in my car, but never even touched it! Nothing they said they would do got completed, and the "service" professional (Brent) was very rude! More
by thegoods4sale7
Employees Worked With
Brent
