Moss Bros. Honda

I bought a oddesy van last December. I thought I got a good deal. I trusted them that everything they said will be same in the contract. That’s why I signed with out reading . But they trick me. There are good deal. I trusted them that everything they said will be same in the contract. That’s why I signed with out reading . But they trick me. There are a lot of add ons and the warranty is free and included. But it’s not. When I told them about the problem they said they can’t do anything anymore because I signed them already. And I waited for them for a very long time 5 hrs to be exsact I even almost past out because iam diabetic. Only for them to say NO. I told them I don’t want the GPS but said it’s installed already. But it’s not it’s not even activated. I don’t know who Iam gonna go to complain. But everytime I see the van it makes my blood preasure goes up. More

Moss has serviced my 1999 CR-V since 2003. The courtesy ride service is a blessing. Just purchased 2017 Chevy Equinox and had the best time. ride service is a blessing. Just purchased 2017 Chevy Equinox and had the best time. More

Fatah promised me a complete credit for floor mats weeks ago for a incident that involved my daughter waiting all day from 9am to put tint on her car that was advised by servicing would only take two hours ago for a incident that involved my daughter waiting all day from 9am to put tint on her car that was advised by servicing would only take two hours, fast forward to 5:30pm when car was actually done. When inquiring no one knew anything and the whole process was a completely unorganized and disappointing. I was advised a credit would be issued for the floor mats as a courtesy for her troubles which has not taken place, when I reached out again after being told this would be resolved a couples days later 2.17.21, nothing happened, no call, no credit or check sent, 2.21.21 followed up with Fatah, no response but read my text message?! I expect what was promised to be delivered and if fatah can’t get this done. More

Hands down the best bottom line pricing for my 2021 Honda Pilot compared to other dealers within a 100-mile radius. I searched over 10 Honda Dealers and these guys will not let you leave until they can get y Pilot compared to other dealers within a 100-mile radius. I searched over 10 Honda Dealers and these guys will not let you leave until they can get you the best possible price. I appreciate how the sales rep Ernie was able to clearly communicate how the sales process/discounts/ incentives etc work. More

Do not go to this business. the lies they practices to lock you in is ridiculous ! Do not go for there Up sale add on's ($3500) that they say is on every single car on there lot and claim it can't be take lock you in is ridiculous ! Do not go for there Up sale add on's ($3500) that they say is on every single car on there lot and claim it can't be taken off but they can work on the price, after countless time of telling the sales guy NO I don't want add on's and he agreed they will be removed but come back and tell me they can discount the add on that can't be removed cause it's a manufacturer installed and every Honda dealership has it so I agreed to $500 for the accessories instead of the $3500 package and he had it written down on the so call scratch paper, but once going to the finance person I kept questioning and made clear about the add on as he made clear I wasn't getting charged, so as signing paperwork (make sure you see the complete breakdown of accessories and total prices) otherwise you will miss that they added all the so call manufacturers add on's back to the balances! They are quick to tell you after you sign that there's no cooling off period in California now you are stuck ! Now here I am stuck with this xx add on tracking devices of the vehicle, this tape like crap that applied on door edges to prevent paint chips, and an alarm, why do I need there alarm when all cars comes with an alarm from the manufacture (that's how they get u saying the add on is mandatory and all Honda dealerships require it) now that I'm locked in to this crap and pissed off that I was lied too I'm ready to go and now they only have 1 key fob and they can't find the second key fob or owner manual for a brand new 2021 vehicle and wanted to program another key fob to this new car and I refused because I shouldnt have to deal with worrying about who have the missing key and wake up one morning to find out my car was Ramsack or damaged. The sales guy Charles promised to contact me first thing the following morning which he didn't, I had to call customer service and was treated like she didn't want to her my problem and kept cutting me off and said she's transferring me to a manager, well that was xx it was the sale person Charles she transferred me to whom I let have a piece of my mind about the lies and key fob, he pretty much understood my disappointment and he admit the price on the scratch paper we agreed to for the so call manufacture add on was changed once he forward to his manager where they added the regular add on prices back on. He admitted they are not required due to manufacturers requirements after I explained to him will go to other Honda dealerships to compare thats when he admit the management at moss bro pushes to keep the add on's on the cars which causes problems for the sales people and customers trust! Still no 2nd car fob and I told him either get me another brand new car or find the 2nd manufacture key fob I don't want a 3rd key fob Me having 2 and someone else at Moss bro Honda having the lost one along with my address! I call back a few hours later to customer service now this lady listen and promised to connect me to the general manager only to be on hold 10 minutes and now it's the finance person I signed paperwork with and I let him have a piece of my mind too tired of getting everyone except the general manager, the finance person trying to smooth things over but reassuring me that in California there's no cool off period once u signed it's yours (make sure u see the breakdown not just the final numbers) he acknowledge they didn't deliver me whole by not having the 2nd manufacture key fob and offered me what I already told them no I'm not accepting another key fob they can sync to the car while the other key fob is unaccounted for which made me feel will the car be stolen and the xx mandatory tracking device will find it or once my down payment clear my bank the key fob and owner manual will magically appear! Moss bro in Moreno Valley have the entire block from Toyota dealership, dodge, Honda and a couple more moss dealerships on the entire block and if one of there dealership is lying and not giving you what you paid for in a brand new car I'm sure the rest of there dealerships are doing the same ! DO NOT FALL FOR THE ADD ON ($3500 worth) go to another dealership otherwise you will feel like you are being bullied into the add on no matter how many times you say NO and if u break down and take the add on at there so call discount take a picture of the scratch paper otherwise what you negotiated at a lower price will be back up to the original price so look at the breakdown before signing and stay focus cause they distract! Go to another dealership, even if they advertise there cars are lower then other dealerships ! Also they keep running your credit killing your score so you are stuck with them , I was preapproved with a bank and took my offer letter and what I agreed to pay down and they still ran my credit 8 times and the next day I'm still getting alerts that my credit is still being ran. This was the worst experience I’ve ever had in car buying when it should have been a great experience for my 18 year old who I was purchasing the car for. And just to think my wife was looking forward to go down and purchase there 2021 CRV but xxxx NO AFTER THE CRAP MOSS BRO PULLED AND I STILL DONT HAVE THE 2nd key fob that comes with the car nor the owner manual that comes with the car that I purchased, How do a brand new 2021 car with 9 miles on it don’t have the most important things and they don’t tell you until you are ready to receive the car ! More

traded my car in. Everything went fine.. i dropped 4k for a down payment. The car was 14k. My old car was 12k. A deal was made. But then i get this cancel notice 10days later... im so mad due to you guys not a down payment. The car was 14k. My old car was 12k. A deal was made. But then i get this cancel notice 10days later... im so mad due to you guys not able to find financial institution when you guys approved it with a credit score of 723... i have already made changes to my insurance for the new car. Tinted windows. Etc etc.. got a letter that financial countered for 16k i put down 4k... thats 21k to honda.. its a win win for all. Now i got to return.. i traded this in for for a reason so can carry all my fire gear & stuff. Plus its a better car.. then you ran my credit 7times when it was only suppose to be once..which dropped my score by alot. irritatated & mad aint even the words i can describe how i feel. Chatted online to try figure out a solution was dissmised & they closed the chat. That was rude. Called but nobody was available. More

The dealership has improved their service department substantially and I am now willing to take my cars to them all the time. Christian is a very good service advisor. substantially and I am now willing to take my cars to them all the time. Christian is a very good service advisor. More

This place is the best ! They were very accommodating, they had my car done before before the time they quoted it would be. Drove my car right up to me! They were very cautious with face mask and social d they had my car done before before the time they quoted it would be. Drove my car right up to me! They were very cautious with face mask and social distancing. And customer service was amazing I will definitely be going back! Thanks again for everyone who helped that day. Did I forget to mention I even got a deal for the oil change! Ricky smith rocks ! More